human reactions to any life-threatening situation!

Value is the differentiator as Great businesses are not merely built on service but exceptional service and great customer experience; and an important element of their success is the VALUE IS THE DIFFERENTIATOR they deliver to their customers.  Great businesses understand that for them to thrive and survive, they need to be constantly focusing on […]

If I am not like you, I tend to not like you…so it becomes an Us vs Them = toxic environment   If I am like you, I tend to like you Us vs Them = toxic environment How can we get rid of unnecessary trash talk from the organization, like “We in production and […]

The Survival Guide, originally written for overworked and underappreciated public servants, offers ten checkpoints that signal burnout. After sharing this popular workshop based on the book with audiences filled with clerks, librarians, planners, firefighters, administrators, and many other municipal groups, the private sector came calling. Who cares about Public Servants and a The Survival Guide? Why? Because […]

Not all exercises are created equal. My grandfather, or gramps as we affectionately called him was a disciplined exercise man. It wasn’t so much the amount of exercise he did but rather the 100% commitment with which he did it. He never missed a day unless he was ill and flat on his back. Every […]

Thinking of Self Care When Burned Out as i was Heading to Dallas from Kansas City recently, I heard the familiar tone of the voice over the intercom start up: “Ladies and Gentlemen, we’ve got a full flight to Dallas today…” Travel is BACK and flights are almost always full again, so I couldn’t be […]

Do your Data-Driven Marketing efforts feel like a shot in the dark? It doesn’t have to be that way.    With the power of today’s abundance of data, brands can use a measured and data-driven approach to build an agile and compelling customer experience.   According to Tiffany Perkins-Munn, Head of Data and Analytics at J.P. Morgan Chase, […]

Last month Renias and I helped a game reserve start a leopard habituation project in the Waterberg and here is my MESSAGE FROM A WILDEBEEST. A Tracker Academy project to track, find and form relationships with leopards. For the benefit of ecotourism lodges in the area. During the day we tracked leopards. In the evenings, […]

When it comes to diversity and inclusion as a leader you need to understand one thing, you need to understand that; It is more than just activism, minorities vs the privileged, and correcting the injustices I’ve observed the efforts of many organizations and leaders when it comes to diversity, equity, and inclusion, to be more […]