human reactions to any life-threatening situation!

We all end up needing to have an Uncomfortable Conversations. We may have to share with someone our unmet expectations, disappointment, or actual annoyance. This could be with a direct report, our boss, a peer, a spouse, or maybe even a child. No one likes these situations, but we must deal with them appropriately in […]

GUIDE TO A TURBULENT WORLD from Economist and best-selling author Dr Dambisa Moyo (St Antony’s, 1997) discusses the world we’re in and how to negotiate it. Economist Dr Moyo (St Antony’s, 1997) was drawn to St Antony’s for its international, graduate student body and expertise in ‘macroeconomics and geo-politics’ as she puts it. She completed […]

In this age of constant digital innovations and disruption with the future of events, the value of digital elements across the board has become evident. With continuous learning and development, digital activities have become ingrained in the fabric of humanity. However, it is vital, especially, in the age of information that brands and organisations lead […]

Some business gurus are telling people that they need to develop YOUR HIGHEST VALUE SKILL or most valuable skills.That part is right! You need to focus on the skill that will give you the highest return on your efforts.   What they got wrong is that they are teaching that it is sales. Sales is […]

The old saying, “What got you here won’t get you there,” applies as a Skill You Need to Master to your professional life today. The world is quickly changing as well as the competitive landscape. Whether you are running a business or trying to increase your career equity, ramping up your skill set is important. […]

Business success isn’t only reserved for large corporations with seemingly unlimited budgets to design customer experience. There are countless stories of small businesses that have grown to incredible heights simply by treating customers in a way that made them want to share their experience with family, friends, colleagues and on social media and encourage them […]

Over the last four weeks, I’ve elaborated on what I call the Closing the Loop with Cycle of Listening. This consists of:   Step 1: Recognizing the Unsaid – Unspoken things in your culture’s organization to recognize that your people aren’t telling their entire truth. Step 2: Seeking to Understand – Leaning in to understand someone’s perspective and […]

On a recent flight, at almost every stop along the way, the airline I had chosen reminded me that I was flying with “the best” So can you over-compliment your CX. Airport signage told me…the CEO appearing on the pre-flight safety video told me…the flight attendant announcements told me…well, you get the picture. The problem […]