Don't make the choice Xfinity made... | Brittany Hodak

Value is the differentiator as Great businesses are not merely built on service but exceptional service and great customer experience; and an important element of their success is the VALUE IS THE DIFFERENTIATOR they deliver to their customers.  Great businesses understand that for them to thrive and survive, they need to be constantly focusing on […]

IT’S A NORMAL DAY ON ALIWAL SHOAL. ABOVE TWENTY DEGREES CELSIUS,  BLUE WATER WITH SMALL PARTICLES, A LITTLE BIT OF A CURRENT PUSHING, WE DRIFT ALONG WITH IT, WAITING FOR THE SHARKS… (THIS IS THE STORY OF MY FIRST EVER FREEDIVE WITH SHARKS)   It’s a clear blue sky, warm air and a slight breeze- […]

Some business gurus are telling people that they need to develop YOUR HIGHEST VALUE SKILL or most valuable skills.That part is right! You need to focus on the skill that will give you the highest return on your efforts.   What they got wrong is that they are teaching that it is sales. Sales is […]

Toward the end of 2020, I made a resolution to cut down on my intake of fast food. I was almost resolute never to bring another juicy slice of pizza to my lips ever again and Making Organizational Changes Stick I had always known the truth – it was counterproductive to my gym routine and one slice […]

We all know remote working and the loneliness in your team has had a large impact on our mental health with loneliness being cited as the most common emotion being experienced by entrepreneurs, leaders and employees. This can cause us to withdraw and be less committed, creative, collaborative and attentive, and both the quality and […]

This The Incredible Desert Elephants expedition was the first in a series of five Beyond Expeditions with Jacques Marais and Peter van Kets. The idea was to mountain bike the edge of the incredible Namib Desert from Serra Cafema on the Angolan border to Swakopmund along the coast of Namibia. In this episode, we take […]

28 DECEMBER 2021 ~ ST ANDREWS BAY, STROMNESS AND LEITH STATIONS by Rob Caskie “South Georgia is for those who grew up dreaming of a Garden of Eden, where you walk unharmed among abundant and fearless wildlife in a beautiful wilderness – an oasis of serenity in a world increasingly out of step with Nature.” […]

Stop shoving Do-it-Yourself Options  technology on your customer that serve you, but not them!   I drop in to my local Wells Fargo branch to get a document notarized and the teller at the counter directs me to scan the QR code on the poster nearby to get on their “digital waiting list.” I say […]