Training Others On What Your Boundaries Are

Stop shoving Do-it-Yourself Options  technology on your customer that serve you, but not them!   I drop in to my local Wells Fargo branch to get a document notarized and the teller at the counter directs me to scan the QR code on the poster nearby to get on their “digital waiting list.” I say […]

It is difficult to conceive that 11 months on from National Lock down on 26 March 2020, our tiny business survives and feels strongly that the tide is turning. What a significant time and mighty relief for us, acutely mindful that so many are struggling desperately just to survive. Despite it not being my natural […]

I’m coming to you from 30,000 feet, on my way to join my friend Jeff Glover for the LiveUnreal Retreat in Traverse City, Michigan. I can’t wait to see some familiar faces and meet more amazing real estate agents after my Customer lesson learned. You know when someone references how long ago something happened and you […]

I had a recent team meeting where I brought our Caring Inclusive Listening Leadership coaches together to discuss an idea regarding the community. The call ended up going in an entirely different direction, but ended up in an amazing place. As the conversation grew, many strong opinions came forth on all sides, but I trusted each of them […]

Some people get up every day and make excuses to justify the reasons why they “can’t” get what they want so here are my The 3 Keys to Peak Performance.  They allow their EXCUSES to take a VIP seat in their life. “I can’t” apply for a promotion because I don’t have the skills necessary […]

A common problem new pilots struggle with is avoiding a PIO or pilot-induced oscillation. So how do we Stop the Cycle as We’re all familiar with the concept of overcorrecting in a car. A deer runs out, you’re driving tired, you’re near the edge of the road, and you yank the wheel the other direction […]

An observation on kitchen size and what is the best. The house we live in is on the market and people are coming to view it. The kitchen is quite small and some potential buyers have commented on the size, with a sigh. When I thought about this I remembered how in our previous home, […]

Are you hiring employees of the past or employees of the future and Do You Need People Analytics? How we think about employees and what they value has changed drastically over the years. Decades ago, employees were there to punch their time cards and climb the corporate ladder. Even just a few years ago, employees […]