Training Others On What Your Boundaries Are

When you think of Kauai, you think of delicious island-style food and freshly-pressed juice combinations – all the taste without anything that sticks to your hips or taxes your health and Your best life!. Well, now you can take some of it home! Put together these delectable dishes in your own kitchen with Your Best […]

In organizational culture, there are two types of people: those who look for reasons to be offended, and those who look for ways to understand others. The former type tends to lash out at coworkers, saying cruel things in private or criticizing them in public. They seek revenge on their managers if they feel they […]

How many times have you written off an entire company based on your interactions with ONE employee? Don’t make the choice Xfinity made…   A few weeks ago I got a call out of the blue that left me so shocked I have to share the story.   Let’s get into it… We’ve all been […]

I once met this old man, whilst traveling. I guess as a tourist, anything goes. Owning your presence … by Lizette Volkwyn   His coat was tacky, his hair in desperate need of grooming, and his age betrayed by his body…but something pulled me back, calling me to start a conversation with this stranger.   […]

Almost every industry today is undergoing a radical reimagining and a Transformation story about leadership. Yet simple catchphrases’ like ‘strategic pivot’ and ‘disruptive innovation’ do little leadership to encapsulate the complex challenges that organizations face in the accelerated world unleashed by the pandemic. The problem is particularly acute for technology companies. When decision-makers are inundated […]

Business success isn’t only reserved for large corporations with seemingly unlimited budgets to design customer experience. There are countless stories of small businesses that have grown to incredible heights simply by treating customers in a way that made them want to share their experience with family, friends, colleagues and on social media and encourage them […]

What are the warning signs of an empty resilience tank? HOW TO KNOW WHEN IT’S TIME TO PAUSE   In my experience, there are four primary indicators that tend to show up each time my resilience tank is running low. They don’t always show up in the same order but, without fail, they will show […]

One top tip you need to maintaining a high level of engagement among all parties in any meeting is a challenge. But, doing it in a video-led environment makes the real-world challenge look like child’s play so Learn the one top tip. If you have spent any time on video calls up to now, you […]