Training Others On What Your Boundaries Are

Business success isn’t only reserved for large corporations with seemingly unlimited budgets to design customer experience. There are countless stories of small businesses that have grown to incredible heights simply by treating customers in a way that made them want to share their experience with family, friends, colleagues and on social media and encourage them […]

Is Complacency Putting You Risk? Lessons From a Fighter Pilot Flying taught me a valuable lesson about life: complacency can cause serious problems for ourselves and those around us. In this newsletter, share a personal story about the dangers of complacency including the following topics: Complacency Consequences What leads to complacency? Signs Complacency is Creeping […]

I’ve been studying growth lately — human Growth Through Discomfort — and the most common models out there seem to be a bit misleading. Or, at the very least, incomplete. You’ve probably seen something that looks like this: It plays up the purely positive aspects of growth without at least an acknowledgment of the discomfort […]

The risks of Algorithmic Inequality Trap and discrimination and bias have received much attention and scrutiny, and rightly so. Yet there is another more insidious side-effect of our increasingly AI-powered society — the systematic inequality created by the changing nature of work itself. We fear a future where robots take our jobs, but what happens […]

Siphiwe Moyo’s new book, called “Your Next Move” hits the shelves this week. Career Strategies to Survive and Thrive During Covid-19 and Beyond. As we all think about our responses to COVID-19, we have to try both offence and defence career strategies to survive. In other words, you need to try and hold on to […]

At 26 years old, Tramayne Monaghan was the youngest divisional CFO for Tencent and a Top-35-under-35. He has spoken at global conferences and is a mentor to three digital businesses: Broadley Speaking, African Secret and TurnUp Music. He has launched and run various consumer mobile products such as WeChat, WeChat Wallet, VOOV, JOOX and PUBG […]

On this day that has been set aside to honor the legacy of Dr. Martin Luther King Jr., it’s important to note that Dr. King’s words still ring true today, It Really Boils Down to This. The power of truth does not decay with the passing of time. Dr. King’s message is proof that you […]

On a recent flight, at almost every stop along the way, the airline I had chosen reminded me that I was flying with “the best” So can you over-compliment your CX. Airport signage told me…the CEO appearing on the pre-flight safety video told me…the flight attendant announcements told me…well, you get the picture. The problem […]