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Stop shoving Do-it-Yourself Options technology on your customer that serve you, but not them! I drop in to my local Wells Fargo branch to get a document notarized and the teller at the counter directs me to scan the QR code on the poster nearby to get on their “digital waiting list.” I say […]
The Olympics are finally here after a year-long COVID delay and how Gratitude Wires Your Brain. The Olympic Games are incredibly inspiring. These men and women give a clinic on Peak Performance for twelve action-packed days. There will be thrilling victories, world-record-breaking performances, and soul-crushing defeats. But everyone competing will be showing you what peak […]
Extreme explorer, Cipla Foundation trustee and ambassador, David Grier, the First person to run The Great Wall of China in both directions and fellow extreme athlete, Andrew Stuart have passed the half-way mark of their gruelling 70-day, 4200 kilometre journey across the Great Wall of China. This challenge is a feat that Grier already […]
Practice These Resilient Skills to becoming a Resilient Leader When my friend Petra was diagnosed with cancer, not once, but twice, life gave her no choice but to be strong. When she went into remission for the second time, she decided she was going to wake people up to the precious gift of time. Through […]
You don’t just suddenly wake up one day, and digitally transform To Make AI Work. You don’t suddenly wake up with the know-how, where you solve your problems with artificial intelligence. It’s a journey that you have to progress through! Video Transcript Brett St Clair Welcome to teraflow.ai. And I’m really excited about the question, […]
On Culture and Leadership, WHAT COULD POSSIBLY BE SAFER THAN A RIGID RULE…? Can debate produce greater safety than rules? Isn’t the iron-clad rule a surer safeguard against disaster? We tend to think of organisations like NASA as having more or less the same basic character despite the passage of years. But it’s not necessarily […]
Our internal reward system drives us to do what we like to do for Use purpose-driven routines. What we need to do to fulfill our chosen purpose is however not always what we like to do. That’s why it’s so important to plug our “purpose fulfilling activities” into routines; behaviors driven by habit, not by […]
How many times have you written off an entire company based on your interactions with ONE employee? Don’t make the choice Xfinity made… A few weeks ago I got a call out of the blue that left me so shocked I have to share the story. Let’s get into it… We’ve all been […]
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