25 LESSONS FROM 25 YEARS IN BUSINESS

Push through the bad to get to good / Shifting spaces / Challenges of the Pacific / Don’t get run over / Injuries / Warnings / Water struggles & just Figuring it out then Man overboard-Captain!   Over the last 12 days, I’ve traveled just over 400 Nautical miles SW. I’ve passed by the US […]

In April, 2020 I wrote an article describing four possible scenarios for how the The Coronavirus Scenarios could play out: “Much Ado About Nothing”, “The Camel’s Straw”, “Spain Again” and “Walking the Tightrope”. At the time the cumulative number of global cases was 2 400 000 and deaths 165 000. Seven months later, the figures are 60 000 000 and […]

Value is the differentiator as Great businesses are not merely built on service but exceptional service and great customer experience; and an important element of their success is the VALUE IS THE DIFFERENTIATOR they deliver to their customers.  Great businesses understand that for them to thrive and survive, they need to be constantly focusing on […]

Life has a such a unique way of giving us what we need (soul food) rather than what we want. Stop another dark night of the soul.   I have just come out of what can only be described as another dark soul of the night. Unable to see further than my fear and feeling […]

As 2021 comes to an end, what did you rethink Keys to Build Resilience or unlearn over the past couple of years in order to personally and professionally survive and thrive? I’ll go first. Being well versed in the science of change didn’t stop me from initially doubting the success of virtual events. After all, […]

In a recent CIO article (Great IT Leaders Must Have This Trait)  talking about the traits of Successful Women in the technology world, it mentions the importance of being a connector. When you think about it, it doesn’t matter what your industry; being a connector has value in all walks of life. A friend of […]

Business success isn’t only reserved for large corporations with seemingly unlimited budgets to design customer experience. There are countless stories of small businesses that have grown to incredible heights simply by treating customers in a way that made them want to share their experience with family, friends, colleagues and on social media and encourage them […]

What are the warning signs of an empty resilience tank? HOW TO KNOW WHEN IT’S TIME TO PAUSE   In my experience, there are four primary indicators that tend to show up each time my resilience tank is running low. They don’t always show up in the same order but, without fail, they will show […]