Think like a leader in times of turbulence

11 days ago was the last time I have been outside and even had the privilege to go for a car ride which gave me the promise of perspective. I had just returned home from the hospital, hopped up on all kinds of meds my body has never felt before, never been through surgery in […]

Do you have to be a manager or executive to Being A Leader? No! Leading others is a choice. It isn’t about your title. Many people with executive titles are terrible leaders, and many people without a fancy title are outstanding leaders. More than your title, being a leader is about influencing change and inspiring […]

A sales slump is a time in which a sales pipeline loses its momentum, leads slow down, or stop coming in altogether, opportunities that are already in play begin to stagnate, and deals that we were sure to win we either lose to a competitor or to a lack of decision-making readiness from the customer. […]

While microwave ovens were created for convenience here is Why You Should Toss Your Microwave, the dangers and negative effects you are about to read just may make you want to stop using it altogether.   As more research has been done, studies have shown that not only the microwave itself can cause danger to […]

On a recent flight, at almost every stop along the way, the airline I had chosen reminded me that I was flying with “the best” So can you over-compliment your CX. Airport signage told me…the CEO appearing on the pre-flight safety video told me…the flight attendant announcements told me…well, you get the picture. The problem […]

Moderating a online panel discussion can be really fun, especially if you and the panelists are well prepared and you create a good atmosphere. Here are my top 10 tips for you who will be a part of a panel discussion as an MC or a panelist 10 tips for a great online panel discussion […]

What are Afformations as I invented The AFFORMATIONS® Method one morning in “The Shower That Changed Everything.” Afformations are positive and empowering questions you ask yourself. The goal is to change your beliefs about yourself by focusing on what is good and right about you instead of what is bad and wrong about you. This […]

Stop shoving Do-it-Yourself Options  technology on your customer that serve you, but not them!   I drop in to my local Wells Fargo branch to get a document notarized and the teller at the counter directs me to scan the QR code on the poster nearby to get on their “digital waiting list.” I say […]