Author: Paddy Upton
The invaluable lesson ‘Exposure’ was one of the significant events that rolled into town with the covid circus. The carpet was pulled back to expose things like pre-existing leadership ineptitude, business weaknesses and relationship flaws. Unhappy employees became unhappier. Unhappy couples separated. Unhappy clients cut ties. The character of political leadership was revealed. Two areas […]
The invaluable lesson ‘Exposure’ was one of the significant events that rolled into town with the covid circus. The carpet was pulled back to expose things like pre-existing leadership ineptitude, business weaknesses and relationship flaws.
Unhappy employees became unhappier.
Unhappy couples separated.
Unhappy clients cut ties.
The character of political leadership was revealed.
Two areas of exposure that resonated most in corporate workshops I’ve been running over the last year, have been ‘employee engagement’, and ‘client service’ (or more accurately client engagement).
Like our health, we know how important these two things are – we need no convincing. If we were to be honest however, many of us have been guilty of paying some level of lip service to these three things.
Pre-covid, we may have got away with it. Today, no longer.
As we move through and beyond Covid, most organizations that are not sincere about making BOTH their employees and their clients feel genuinely valued, simply won’t cut it. Many have already suffered irreparable damage.
Having a great product, competitive prices and cutting-edge systems are no longer enough for lasting success. The carpet has been pulled back – how you treat people will be being exposed – and it will count.
Back to that arbitrary picture. I joined mates for a beer and pizza at a local restaurant over the weekend. As the waitress was clearing our table, I asked for a doggy bag and casually explained to my mates how much I enjoy a fried egg on left-over pizza for breakfast.
The next morning I opened my doggy bag to find left-over pizza, PLUS an egg the waitress had added. This simple gesture of one uncooked egg, worth maybe 50cents, was enough to earn Old Town Italy in Constantia (Cape Town) my loyalty, and recommendation.
It begs two questions:
Contact Us at WeSpeak Global and follow us on Twitter
The articles, video and images embedded on these pages are from various speakers and talent.
These remain the property of its owner and are not affiliated with or endorsed by WeSpeak Global.
IT’S A NORMAL DAY ON ALIWAL SHOAL. ABOVE TWENTY DEGREES CELSIUS, BLUE WATER WITH SMALL PARTICLES, A LITTLE BIT OF A CURRENT PUSHING, WE DRIFT ALONG WITH IT, WAITING FOR THE SHARKS… (THIS IS THE STORY OF MY FIRST EVER FREEDIVE WITH SHARKS) It’s a clear blue sky, warm air and a slight breeze- […]
Success always starts with failure or rather, often starts with failure. Sometimes when you do something, it becomes a success but happens very rarely. When you want to do something or start something new, try it out in a small scale so that the failure is survivable. You should make sure that adequate data are […]
Things to QUIT if you Ever hear that saying that says before you can grab hold of what you really want you’ve got to let go of what’s you’re currently holding on to so tightly and QUIT Starting Today? That’s what I want to talk about in this article. Those things that no longer serve […]
Odds are good that you’re doing 10 SMALL THINGS YOU SHOULDN’T SWEAT AT WORK things to proactively manage how you present yourself at work: writing concise emails, speaking up in meetings, and trying not to make your sentences sound like questions. But when you’re in the first phases of your career, sometimes understanding office etiquette […]
As businesses around the world adjust to the realities of Your Guide to Remote Selling in an Online World, sales and marketing, however, still need to bring in the leads, nurture the client’s relationships and close the deals. The workplace will never look the same again, and as businesses establish Remote Selling working practices, we […]
Building brands takes time. Be patient. Branding is an overused, misused and even abused management term. People think brand is a quick design fix for many management ills. It’s not. Building a brand takes time to root and enact change. The reason being, brands can influence our emotion and behaviour and that doesn’t happen overnight. […]
I posted this about Hole in the Wall and Coffee Bay yesterday for Incredible Adventure Destinations . It’s a classic view of EsiKhaleni! This is a series of 9 episodes taking you on another Wild Journey into the heart of South African Adventure traveling. Follow explorer and adventurer Peter Van Kets and photographers, Jacques Marais, […]
Do you remember what life was like right before you received the message of biggest trap in business that confirmed your appointment as executive? Or before you started your own business? Or before you took over the family business? Opportunities lay ahead like an orchard of fruit trees ripe for the picking and everything that […]
Our Mission
© All rights reserved 2025. Created using VOXEL THEME
