The invaluable lesson of a leftover pizza

I’m not going to pretend that this is easy stuff for Second Best, especially given all the uncertainty in the world. Over the course of the last three weeks, as corporate America has made the transition from meetings in conference rooms and common spaces to Zoom calls and other online sessions, I’m struck by the […]

A lot has happened in the past few years since my book, We’re Really All In This Together: Creating a Team Culture of High Performance, Trust, and Belonging, was first published in the spring of 2020. I completed the manuscript for this book (which was just released this week in paperback) at the end of 2019. I […]

Some say great leaders are born. We say great leaders are made, HOW TO BE A GREAT LEADER. There are many different types of leaders and leadership styles. While it’s important to find your own style, there are many qualities of leaders throughout history that have stood the test of time. While we will view […]

Value is the differentiator as Great businesses are not merely built on service but exceptional service and great customer experience; and an important element of their success is the VALUE IS THE DIFFERENTIATOR they deliver to their customers.  Great businesses understand that for them to thrive and survive, they need to be constantly focusing on […]

I realised everything you do is marketing after I recently stayed at a five-star hotel and found a major marketing problem lurking in the wardrobe in my room.   Upon check-in I was welcomed enthusiastically, and my membership status recognised with a room upgrade. I was even presented with a welcome gift to thank me […]

Know What You Want and Success is actually fairly simple. Firstly, set a goal.  Then break it down into actionable activities.  Do the activities.  Add in some patience, resilience, hard work and discipline, and voila…..Success! Easy, right? Well, if it were that simple, we wouldn’t need an entire industry dedicated to motivation, training and coaching. […]

Your first time as a manager is a learning experience as much as anything else and what is the best way to build trust? How do you lead your team well? Who should you hire? Where do you draw the boundaries with former colleagues who are now direct-reports? WHAT’S THE BEST WAY TO BUILD TRUST? […]

Kirsten Landman Does It, and has completed the Dakar 2023 Malle Moto, coming 2nd in the women’s classification, 12th in Malle Moto and 71st overall! Saudi Arabia (16 January 2023) – Kirsten Landman has completed the Dakar 2023, and she has done it unsupported. We want to take the chance to wish her our congratulations! South […]