Author: Paddy Upton
The invaluable lesson ‘Exposure’ was one of the significant events that rolled into town with the covid circus. The carpet was pulled back to expose things like pre-existing leadership ineptitude, business weaknesses and relationship flaws. Unhappy employees became unhappier. Unhappy couples separated. Unhappy clients cut ties. The character of political leadership was revealed. Two areas […]
The invaluable lesson ‘Exposure’ was one of the significant events that rolled into town with the covid circus. The carpet was pulled back to expose things like pre-existing leadership ineptitude, business weaknesses and relationship flaws.
Unhappy employees became unhappier.
Unhappy couples separated.
Unhappy clients cut ties.
The character of political leadership was revealed.
Two areas of exposure that resonated most in corporate workshops I’ve been running over the last year, have been ‘employee engagement’, and ‘client service’ (or more accurately client engagement).
Like our health, we know how important these two things are – we need no convincing. If we were to be honest however, many of us have been guilty of paying some level of lip service to these three things.
Pre-covid, we may have got away with it. Today, no longer.
As we move through and beyond Covid, most organizations that are not sincere about making BOTH their employees and their clients feel genuinely valued, simply won’t cut it. Many have already suffered irreparable damage.
Having a great product, competitive prices and cutting-edge systems are no longer enough for lasting success. The carpet has been pulled back – how you treat people will be being exposed – and it will count.
Back to that arbitrary picture. I joined mates for a beer and pizza at a local restaurant over the weekend. As the waitress was clearing our table, I asked for a doggy bag and casually explained to my mates how much I enjoy a fried egg on left-over pizza for breakfast.
The next morning I opened my doggy bag to find left-over pizza, PLUS an egg the waitress had added. This simple gesture of one uncooked egg, worth maybe 50cents, was enough to earn Old Town Italy in Constantia (Cape Town) my loyalty, and recommendation.
It begs two questions:
Contact Us at WeSpeak Global and follow us on Twitter
The articles, video and images embedded on these pages are from various speakers and talent.
These remain the property of its owner and are not affiliated with or endorsed by WeSpeak Global.
One top tip you need to maintaining a high level of engagement among all parties in any meeting is a challenge. But, doing it in a video-led environment makes the real-world challenge look like child’s play so Learn the one top tip. If you have spent any time on video calls up to now, you […]
Imagine attending an event where everything seems to fall into place effortlessly with a Skilled Master of Ceremonies. The transitions between segments are seamless, the audience is engaged and entertained, and the overall atmosphere is charged with energy and enthusiasm. What you may not realize is that behind this seemingly effortless experience is a skilled […]
GUIDE TO A TURBULENT WORLD from Economist and best-selling author Dr Dambisa Moyo (St Antony’s, 1997) discusses the world we’re in and how to negotiate it. Economist Dr Moyo (St Antony’s, 1997) was drawn to St Antony’s for its international, graduate student body and expertise in ‘macroeconomics and geo-politics’ as she puts it. She completed […]
One of the attractions of Work-At-Home schedule is the vision of freedom it invokes — no time clock, no time sheets, and no one to account for how you spend your time. Yes, it is an attractive proposition, but like so many attractive propositions there is a heavy downside — you are likely wasting a […]
If you’re a sports fan like I am, this is a great time for YOUR highlight reel! March Madness launches shortly — but today, eyes are on the free agents signing new contracts in the NFL. All-day long, sports networks are showing highlight reels of a player’s performance. However, when you examine who gets paid […]
Ten years ago, I was retrenched from a marketing and sales position. My story is the same as many other people. Sometimes losing a job can point towards a better life and opportunities you never thought possible and now Ten Years as an Entrepreneur. After my retrenchment, I didn’t have an epiphany about starting a […]
Motivation in Motion – 7 Steps to Help You Stay Motivated Being and staying motivated are two completely different things with different obstacles and benefits. Everyone, particularly those in the selling profession, have certain things which can keep them motivated. Here are seven steps to help you stay motivated personally and professionally. 1. Dream Bigger […]
For many of us, robots used to conjure up images of humanoids in sci-fi movies, and we thought them to be Robots are creepy? Not at all. We need them. But now that they have become so ubiquitous, this is no longer the case. More and more companies are embracing the robotics revolution, introducing […]
Our Mission
© All rights reserved 2025. Created using VOXEL THEME
