Author: Paddy Upton
The invaluable lesson ‘Exposure’ was one of the significant events that rolled into town with the covid circus. The carpet was pulled back to expose things like pre-existing leadership ineptitude, business weaknesses and relationship flaws. Unhappy employees became unhappier. Unhappy couples separated. Unhappy clients cut ties. The character of political leadership was revealed. Two areas […]
The invaluable lesson ‘Exposure’ was one of the significant events that rolled into town with the covid circus. The carpet was pulled back to expose things like pre-existing leadership ineptitude, business weaknesses and relationship flaws.
Unhappy employees became unhappier.
Unhappy couples separated.
Unhappy clients cut ties.
The character of political leadership was revealed.
Two areas of exposure that resonated most in corporate workshops I’ve been running over the last year, have been ‘employee engagement’, and ‘client service’ (or more accurately client engagement).
Like our health, we know how important these two things are – we need no convincing. If we were to be honest however, many of us have been guilty of paying some level of lip service to these three things.
Pre-covid, we may have got away with it. Today, no longer.
As we move through and beyond Covid, most organizations that are not sincere about making BOTH their employees and their clients feel genuinely valued, simply won’t cut it. Many have already suffered irreparable damage.
Having a great product, competitive prices and cutting-edge systems are no longer enough for lasting success. The carpet has been pulled back – how you treat people will be being exposed – and it will count.
Back to that arbitrary picture. I joined mates for a beer and pizza at a local restaurant over the weekend. As the waitress was clearing our table, I asked for a doggy bag and casually explained to my mates how much I enjoy a fried egg on left-over pizza for breakfast.
The next morning I opened my doggy bag to find left-over pizza, PLUS an egg the waitress had added. This simple gesture of one uncooked egg, worth maybe 50cents, was enough to earn Old Town Italy in Constantia (Cape Town) my loyalty, and recommendation.
It begs two questions:
Contact Us at WeSpeak Global and follow us on Twitter
The articles, video and images embedded on these pages are from various speakers and talent.
These remain the property of its owner and are not affiliated with or endorsed by WeSpeak Global.
Do you get easily distracted when you should be working on a task? Work/Break Block System (WBBS) – The Productivity Secret You Will Love! Do you find yourself taking breaks more frequently than you know you should? Do you sometimes spend too much time working on a task and then get totally burned out before […]
Problems, obstacles or roadblocks of some kind inevitably pop up on the way to our goals. I was recently reminded of a story about a dog and rabbit that exemplifies that oftentimes, problems may not be exactly what they seem to be on the surface. It takes courage to look deeper, even though it might […]
According to leadership guru Warren Bennis, “leadership is the capacity to translate vision into reality.” Rugby and Leadership captains have that innate ability to do just this, Rugby and leadership go hand-in-hand . Here in South Africa we have witnessed numerous leaders connected to the sport of rugby who have displayed such qualities. I have […]
As a keynote speaker on the topics of leadership, connection, resilience, and relationships, I’ve been spending a lot of time thinking about Choose Compassion Over Empathy over the past year and Why Leaders Must Choose Compassion Over Empathy. In fact, in my virtual presentations on personal connection, I quickly became aware of the buzzwords associated […]
Ten years ago, I was retrenched from a marketing and sales position. My story is the same as many other people. Sometimes losing a job can point towards a better life and opportunities you never thought possible and now Ten Years as an Entrepreneur. After my retrenchment, I didn’t have an epiphany about starting a […]
When you first started your business, odds are you spent time setting goals and scheduling the components of your business plan so you can be ready to grow. But the bigger your business gets, the deeper into the weeds you go and the harder it is to prioritize these tasks. They seem “less important” […]
One of the most common buzzwords of 2022 on how to Create a Working Culture has to be the word ‘feedback’. My sense is that leaders and managers for the most part want to get better than this, and it could therefore be a major goal for 2022. As you might expect however, there’s a […]
THE RISE OF THE MINI TYRANTS, we all know the type. Dress a man in a hi-vis vest, armed with a clipboard and a biro, and you’ve just built yourself a mini tyrant. You’ve licensed a tiny authoritarian to impose the rules verbatim, as he sees fit, no matter the context or circumstances. It’s worrying […]
Our Mission
© All rights reserved 2025. Created using VOXEL THEME
