Author: Paddy Upton
The invaluable lesson ‘Exposure’ was one of the significant events that rolled into town with the covid circus. The carpet was pulled back to expose things like pre-existing leadership ineptitude, business weaknesses and relationship flaws. Unhappy employees became unhappier. Unhappy couples separated. Unhappy clients cut ties. The character of political leadership was revealed. Two areas […]
The invaluable lesson ‘Exposure’ was one of the significant events that rolled into town with the covid circus. The carpet was pulled back to expose things like pre-existing leadership ineptitude, business weaknesses and relationship flaws.
Unhappy employees became unhappier.
Unhappy couples separated.
Unhappy clients cut ties.
The character of political leadership was revealed.
Two areas of exposure that resonated most in corporate workshops I’ve been running over the last year, have been ‘employee engagement’, and ‘client service’ (or more accurately client engagement).
Like our health, we know how important these two things are – we need no convincing. If we were to be honest however, many of us have been guilty of paying some level of lip service to these three things.
Pre-covid, we may have got away with it. Today, no longer.
As we move through and beyond Covid, most organizations that are not sincere about making BOTH their employees and their clients feel genuinely valued, simply won’t cut it. Many have already suffered irreparable damage.
Having a great product, competitive prices and cutting-edge systems are no longer enough for lasting success. The carpet has been pulled back – how you treat people will be being exposed – and it will count.
Back to that arbitrary picture. I joined mates for a beer and pizza at a local restaurant over the weekend. As the waitress was clearing our table, I asked for a doggy bag and casually explained to my mates how much I enjoy a fried egg on left-over pizza for breakfast.
The next morning I opened my doggy bag to find left-over pizza, PLUS an egg the waitress had added. This simple gesture of one uncooked egg, worth maybe 50cents, was enough to earn Old Town Italy in Constantia (Cape Town) my loyalty, and recommendation.
It begs two questions:
Contact Us at WeSpeak Global and follow us on Twitter
The articles, video and images embedded on these pages are from various speakers and talent.
These remain the property of its owner and are not affiliated with or endorsed by WeSpeak Global.
Think about a baby’s laughter. It is one of the most contagious sounds when heard; you are bound to start smiling and eventually, break out in laughter, too. So, How to influence the workplace by bringing the right energy? Imagine if you could be like the baby’s laughter in your place of work. The one […]
‘Quick! The business is dying! Find me the humblest possible consultant to solve the problem!’ as Experts don’t disqualify themselves. Author Allen Weiss makes this tongue-in-cheek point in his book, ‘Million Dollar Maverick.’ And it’s a good one. As we strive to position ourselves as top-level experts in our industry, a demure and deferring persona […]
Be a Force for Good in the wake of some of the recent events in the world and in light of so much of what we’ve all been through the past few years, I’ve been finding it challenging to focus on the good stuff and Be a Force for Good, even though this is at […]
The 4 Types Of People You Need On Your Leadership Team can be related to this powerful book, Think Like A Monk, I believe Jay Shetty gives us a reason why we so often feel let down by those we look to as we grow as leaders. He writes, “We tend to expect every person to […]
For many of us, robots used to conjure up images of humanoids in sci-fi movies, and we thought them to be Robots are creepy? Not at all. We need them. But now that they have become so ubiquitous, this is no longer the case. More and more companies are embracing the robotics revolution, introducing […]
Are you guilty of multi-tasking during meetings? Unfortunately, being present during meetings, especially present-day Impactful Virtual Meeting, is so rare, I wish I could bottle and sell it. Here’s a few facts you can toss around the tele-conferencing office (Source: Prezi State of Attention Research): In any online meeting about 95 percent of the audience is probably multi-tasking. […]
Where do you get your most innovative ideas to boost innovation? How do you increase the rate of creativity in your organization? As a creator, entrepreneur, or founder these are probably the most important questions you can ask. So, where do you start? You’ve probably heard the phrase “think outside the box” a thousand times. […]
Empowering Innovators Mindset in today’s fast-paced technological landscape, organizations struggle to stay relevant and innovative. With technology rapidly evolving, traditional business models and strategies become obsolete. This inability to adapt and innovate leaves companies stagnant, eventually causing them to fall behind their competition. The key to survival in this highly competitive environment lies in fostering […]
Our Mission
© All rights reserved 2025. Created using VOXEL THEME
