Author: Laurie Maddalena
During my tenure as a vice president of human resources for a credit union in Maryland, I worked with how to manage a high performing employee and with two human resources generalists on my team. Both were good at their jobs; they each had completed training and certifications in HR. Yet one was exceptional—she had […]
During my tenure as a vice president of human resources for a credit union in Maryland, I worked with how to manage a high performing employee and with two human resources generalists on my team. Both were good at their jobs; they each had completed training and certifications in HR. Yet one was exceptional—she had a few more years of experience than the other employee and had gained knowledge and confidence through everyday practice. She was a self-starter who I could give any project to and be confident that the result would be excellent and completed on time.
I remember a conversation we had as we discussed rewards and recognition. She made it clear that she never wanted to be publicly acknowledged, and she also didn’t need constant affirmation that she was doing a good job. She certainly wanted to know if she did something exceptional, or if there was an area she could improve, but she didn’t need daily affirmation. What she really wanted was autonomy to complete her projects and access to growth opportunities and higher-level projects to continue to increase her skills.
The other employee performed well in her position, yet she required a different type of management. She asked more detailed questions, wanted more direction with projects, and requested feedback on her approach to an issue or project more often. She had less experience with the practical application of HR and was still building her confidence. Weekly meetings were the right cadence for this employee so I could provide more detailed feedback and let her know if she was on or off track.
She needed more reassurance in her role, so I would check in with her more often. Once given the information and guidance she needed, she would perform tasks and projects very well. While this approach would have felt like micromanagement to my high performing employee, it was the best approach to support the other employee to be successful.
As leaders, we must be able to adjust our style to the individual we are working with to bring out their best as a High Performing Employee. There is no “one size fits all” in leadership. Great leaders build a relationship with each employee and flex their style to cultivate success for that individual.
High Performing Employee often require a different type of leadership style than more entry level employees.
The following are generalizations—each employee is different and unique, and may be a blend of each of these styles:
Entry level employee: provide clear, step-by-step instructions and guidelines. You may need to check in more frequently, and don’t be surprised if the employee approaches you with more detailed questions. You may need to walk an employee through the process, and it may take more time to train up front. As an employee becomes more confident and capable, move to a more supportive style. Be clear about check-ins and how you expect the employee to communicate with you.
High Performing Employee: less directive, more supportive. Provide a clear vision, guidelines, or instructions, and then let the employee use their judgment and skills to deliver results. Ask for their opinions and ideas and encourage them to share them. Involve them in important decisions regarding a member or an issue. Give them all the resources and background information to do their job well, and then provide the independence to do the work. Be clear about how much you want to be updated on projects, and then trust the employee to manage the project. Offer support and guidance when asked.
During the pandemic, many credit unions shifted most High Performing Employee to a virtual model, which required managers to adjust how they measured results. Most of us were accustomed to tracking hours at work. Once employees were working from home, that model wasn’t effective. Many leaders struggled with this, as they were accustomed to measuring an employee’s time in the office rather than results or outcomes. I know several high performing employees who were frustrated when their manager required them to be constantly connected all day instead of trusting they would get the work done independently.
High Performing Employee don’t thrive in an environment of micromanagement and rigid policies. They are successful when given the authority and autonomy to apply their knowledge, skills, and judgment, and are often much more productive than the average employee. Focusing on results and outcomes is the best approach to managing high performers.
As our organizations continue to evolve, and the needs and values of employees shift, leaders will need to foster an environment of support and flexibility when leading teams. Exceptional leaders will learn what will unlock the potential and best performance of each team member and adjust their style to facilitate high performance.
Article written by:
Laurie Maddalena is a highly sought after speaker who delivers impactful presentations and keynotes that engages audiences and delivers strategies that get results. Each of Laurie’s presentations is engaging and content-focused. Audiences leave feeling inspired to take action and make changes to enhance their leadership.
Laurie receives rave reviews for her presentations and keynotes, and averages over 4.75 out of 5.0 on evaluations.
Laurie designs every keynote to engage and inspire your audience and facilitate exceptional results.
Contact Us at WeSpeak Global and follow us on Twitter
Author Profile
No results available
ResetThe articles, video and images embedded on these pages are from various speakers and talent.
These remain the property of its owner and are not affiliated with or endorsed by WeSpeak Global.
I once met this old man, whilst traveling. I guess as a tourist, anything goes. Owning your presence … by Lizette Volkwyn His coat was tacky, his hair in desperate need of grooming, and his age betrayed by his body…but something pulled me back, calling me to start a conversation with this stranger. […]
I think we often need a reminder of our home and our Earth Day. We have a 24-hour day based on the rotation of our planet relative to the sun. But it is much more personal than that. The day is also based on our daily perspectives and ways of viewing the day. The world […]
17The Wonderbag is up for yet another accolade; the Food Planet Prize rewards excellence in environmental-based food innovation. South Africa (14 September 2022) – Wonderbag, a South-African-based startup founded by social entrepreneur Sarah Collins, has developed a simple yet pioneering cooking tool that continues to cook food which has been brought to boil by conventional methods. […]
Can you imagine Say No To Revenue? It doesn’t sound right, does it? Ironically enough, that’s exactly what might be necessary to set you and your business up to achieve success. Anyone that knows chicken, has at least heard of Chick-fil-A and their famous chicken sandwiches served across locations in 48 states in the US. […]
I realised everything you do is marketing after I recently stayed at a five-star hotel and found a major marketing problem lurking in the wardrobe in my room. Upon check-in I was welcomed enthusiastically, and my membership status recognised with a room upgrade. I was even presented with a welcome gift to thank me […]
With COVID-19 impacting so hugely on us globally and most of us practicing social distancing with A sanity toolkit, the main psychological challenge that many of us face is anxiety. This might include worries about what will happen next in our own worlds and in the world at large, worries about our health or the […]
If you’ve ever launched something as 3-2-1 Liftoff!, whether it is a basketball shot, a new business, or the 2 Liter bottle rocket for your kid’s science project, you know the arc of senses one feels in each attempt to succeed as we let go of our security and send the object into motion to […]
The Mindset That Makes Me a Successful Speaker and communicating well have been integral parts of my identity for as long as I can remember. Whether it was a classroom full of my peers back in school or an auditorium full of strangers at a big event, there has always been something immensely fulfilling about […]
No results available
ResetOur Mission
© All rights reserved 2025. Created using VOXEL THEME