Course Details
Create an amazing On-Demand Customer Service experience, a collaborative corporate culture, and increase repeat business and revenue.
What Is Happening on the Inside of Your Organization Is Felt on the Outside by Your Customers.
The importance of a corporate culture that fulfills and excites its employees cannot be underestimated. Some of the best organizations know one of the keys is incorporating a strong customer service philosophy embraced by every single person.
See how Shepard VT builds the optimal customer service culture in your organization.
View the course outlines to see which one is right for your organization or experience a short sample of the corporate training program.
Contact Us at WeSpeak Global and follow us on Twitter
Shep has worked with the world’s best brands to help them build a culture centered around the customer. His presentations consistently get rave reviews for being engaging and informative.
The National Speakers Association inducted Shep into it’s Hall of Fame for lifetime achievement in the professional speaking industry.
A Global Authority on Customer Service & Customer Experience
Shep Hyken has been at the forefront of the CS/CX Revolution for decades.
His experience runs the gamut from helping notable companies like Disney and FedEx to improve their already outstanding customer service, to helping small and mid-sized organizations transform poor customer experience into a highlight of the organization.
Learning Points
The Customer Focus™
Implement Shep’s trademark business philosophy to create and sustain a corporate culture that values relationship-building with both external and internal customers.
Amaze Every Customer Every Time
From Shep’s best-selling book, Amaze Every Customer Every Time, apply 52 weekly best practices tools for an entire year of customer service coaching that will consistently deliver amazing “Moments of Magic®.”
5 Ways to Create an Amazing Customer Experience
In this short, 20-minute course, Shep explains five simple ways you can start creating the customer service culture you desire.
6 Steps to Creating a Customer-Focused Culture
In this short, 50-minute course designed for leadership, Shep lays out six definitive steps you can take as a leader in your organization to create the customer service culture you envision.
Managing Angry Customers and Handling Customer Complaints
Shep provides various tips and tactics to help defuse challenging situations with customers in this one-hour course.
Be Amazing Or Go Home
Based on my bestselling book of the same name, learn how to be Amazing through the Seven Amazement Habits, containing over 25 tips and pointers. Each of these are easy to implement right away, helping you achieve Amazement in both your professional and personal life.
View Course Categories
Videos
Overcoming a decade in Zimbabwe’s Prisons through this gripping keynote, I will take you on a journey through my life as a self-made businessman in the safari industry in Bulawayo, Zimbabwe. I’ll share details of an incident that led to my wrongful imprisonment, the emotional impact of my conviction without a body, against police evidence, […]
30X: Build Passive Income | Leverage Investing | Learn the Right Steps to Building Wealth. Everyone dreams of being wealthy, but so few people actually take the steps required to achieve a life of wealth and fortune. 30X Wealth | Build Passive Income The crazy thing is – getting rich is a lot simpler than […]
Take Your Business To The Next Level by Marketing a Brand On Instagram Are you looking to take your business to the next level on Instagram? Good news: you’re in the right place! At the end of this class, you will know exactly how to market your business on Instagram and transfer that knowledge to […]
Survive Disruptive Change For yourself, your team and your business. (Spoiler alert, Covid wasn’t the only deep disruption we’re all going to face in the 2020s). Survive Deep Disruptive Change Get Ready to Deep Disruptive Change FREE video mini-series of the 4IR and the implications for you, your career and your industry. Contact Us at […]
In I Am Unstoppable it contains The success secrets that allow you to do work you love, and earn great money doing it. How to overcome fear so you can easily make more sales and sign up new clients, and do it without stress or anxiety. The mindsets you need to grow your business to multiple 6 […]
The Social Media Growth Academy is lead by International Social Media Trainer and consultant Zoe Cairns and her team! It’s a training community for small businesses, entrepreneurs, and social media managers. A membership site all about Social media and Digital! The Academy is full of in-depth training, LIVE Q & A calls, planning sessions, and […]
By the end of this transformational Get Unstuck Now journey, you will ADMIT what you truly desire, identify EXACTLY what’s stopping you from HAVING it, and give yourself PERMISSION to live a joyfully happy, fulfilling and rich life. If you don’t GET UNSTUCK NOW, you won’t position yourself the leader you KNOW you’re here to […]
Sales Strategies Financial Advisors and Discover How To Find High Paying Clients in 30 Days or Less And Supercharge Your Business. Discover How to Prospect, Connect and Build Your Client Base So You Can Smash Your Targets and Live The Life You Love. Discover The Tools and Strategies To Be A Top Advisor and Qualify […]
The profiles and artwork embedded on these pages are from various speakers and talent.
WeSpeak Global provides costs that are accurate at time of publishing.
These remain the property of its owner and not affiliated with or endorsed by WeSpeak Global.
Course Fees listed on this website are intended to serve as a guideline only.
Our Mission
© All rights reserved 2025. Created using VOXEL THEME
