Course Details
Create an amazing On-Demand Customer Service experience, a collaborative corporate culture, and increase repeat business and revenue.
What Is Happening on the Inside of Your Organization Is Felt on the Outside by Your Customers.
The importance of a corporate culture that fulfills and excites its employees cannot be underestimated. Some of the best organizations know one of the keys is incorporating a strong customer service philosophy embraced by every single person.
See how Shepard VT builds the optimal customer service culture in your organization.
View the course outlines to see which one is right for your organization or experience a short sample of the corporate training program.
Contact Us at WeSpeak Global and follow us on Twitter
Shep has worked with the world’s best brands to help them build a culture centered around the customer. His presentations consistently get rave reviews for being engaging and informative.
The National Speakers Association inducted Shep into it’s Hall of Fame for lifetime achievement in the professional speaking industry.
A Global Authority on Customer Service & Customer Experience
Shep Hyken has been at the forefront of the CS/CX Revolution for decades.
His experience runs the gamut from helping notable companies like Disney and FedEx to improve their already outstanding customer service, to helping small and mid-sized organizations transform poor customer experience into a highlight of the organization.
Learning Points
The Customer Focus™
Implement Shep’s trademark business philosophy to create and sustain a corporate culture that values relationship-building with both external and internal customers.
Amaze Every Customer Every Time
From Shep’s best-selling book, Amaze Every Customer Every Time, apply 52 weekly best practices tools for an entire year of customer service coaching that will consistently deliver amazing “Moments of Magic®.”
5 Ways to Create an Amazing Customer Experience
In this short, 20-minute course, Shep explains five simple ways you can start creating the customer service culture you desire.
6 Steps to Creating a Customer-Focused Culture
In this short, 50-minute course designed for leadership, Shep lays out six definitive steps you can take as a leader in your organization to create the customer service culture you envision.
Managing Angry Customers and Handling Customer Complaints
Shep provides various tips and tactics to help defuse challenging situations with customers in this one-hour course.
Be Amazing Or Go Home
Based on my bestselling book of the same name, learn how to be Amazing through the Seven Amazement Habits, containing over 25 tips and pointers. Each of these are easy to implement right away, helping you achieve Amazement in both your professional and personal life.
Digitally transform your business by using the Human Centric Course and the need to ‘digitise’ and that if you ‘want your business to succeed’. However, if you just ‘put’ technology into your business, all your business challenges won’t just magically disappear. You need to use that tech to make your processes and procedures more efficient. […]
Sales Strategies Financial Advisors and Discover How To Find High Paying Clients in 30 Days or Less And Supercharge Your Business. Discover How to Prospect, Connect and Build Your Client Base So You Can Smash Your Targets and Live The Life You Love. Discover The Tools and Strategies To Be A Top Advisor and Qualify […]
14”Forgiveness Redefined” is an internationally accredited CPD course. The author-led course, Forgiveness Redefined, allows students to learn about Candice Mama’s honest and healing story. This course tells how Candice discovered ways in order to deal with the death of her father, Glenack Masilo Mama. In addition, on this course the student will learn how she […]
What Is Happening on the The Customer Focus and inside of your organization Is Felt on the Outside by Your Customers. The importance of a corporate culture that fulfills and excites its employees cannot be underestimated. Some of the best organizations know one of the keys is incorporating a strong customer service philosophy embraced by […]
All The Sales Tools You Need To Enable You To be Home Working. Discover the H-O-M-E Success Formula and how to work from home effectively so you can keep selling, connecting, prospecting and Hitting Targets. Home Working The course has 123 videos, 8 EBooks, LinkedIn Templates and Scripts and Headline Creating Software. You can’t sell a Porsche […]
Say Hello to Your Guidebook on How to Manage a Hybrid Team. Get my proven, step by step, results-focused approach to leading your team in the modern world. Forget everything you know about managing a team. The world has changed, work has changed, and the way we manage our teams is no exception. How to […]
A step by step practical guide to creating your successful Winning One Minute Pitch. You’re in the Elevator! How can you tell your whole business story in no time at all? Create Your Winning One Minute Pitch Making a great pitch is hard enough. Doing it in such a short time is even harder! But […]
30 Days to Better Habits is a free 30-day email course by James Clear, author of the New York Times bestseller Atomic Habits. Subscribers receive one short email every three days for a month. This email course will set you on the path toward a new lifestyle filled with good habits. Knowing how to change your habits means […]
The profiles and artwork embedded on these pages are from various speakers and talent.
WeSpeak Global provides costs that are accurate at time of publishing.
These remain the property of its owner and not affiliated with or endorsed by WeSpeak Global.
Course Fees listed on this website are intended to serve as a guideline only.
Our Mission
© All rights reserved 2025. Created using VOXEL THEME
