Course Details
Create an amazing On-Demand Customer Service experience, a collaborative corporate culture, and increase repeat business and revenue.
What Is Happening on the Inside of Your Organization Is Felt on the Outside by Your Customers.
The importance of a corporate culture that fulfills and excites its employees cannot be underestimated. Some of the best organizations know one of the keys is incorporating a strong customer service philosophy embraced by every single person.
See how Shepard VT builds the optimal customer service culture in your organization.
View the course outlines to see which one is right for your organization or experience a short sample of the corporate training program.
Contact Us at WeSpeak Global and follow us on Twitter
Shep has worked with the world’s best brands to help them build a culture centered around the customer. His presentations consistently get rave reviews for being engaging and informative.
The National Speakers Association inducted Shep into it’s Hall of Fame for lifetime achievement in the professional speaking industry.
A Global Authority on Customer Service & Customer Experience
Shep Hyken has been at the forefront of the CS/CX Revolution for decades.
His experience runs the gamut from helping notable companies like Disney and FedEx to improve their already outstanding customer service, to helping small and mid-sized organizations transform poor customer experience into a highlight of the organization.
Learning Points
The Customer Focus™
Implement Shep’s trademark business philosophy to create and sustain a corporate culture that values relationship-building with both external and internal customers.
Amaze Every Customer Every Time
From Shep’s best-selling book, Amaze Every Customer Every Time, apply 52 weekly best practices tools for an entire year of customer service coaching that will consistently deliver amazing “Moments of Magic®.”
5 Ways to Create an Amazing Customer Experience
In this short, 20-minute course, Shep explains five simple ways you can start creating the customer service culture you desire.
6 Steps to Creating a Customer-Focused Culture
In this short, 50-minute course designed for leadership, Shep lays out six definitive steps you can take as a leader in your organization to create the customer service culture you envision.
Managing Angry Customers and Handling Customer Complaints
Shep provides various tips and tactics to help defuse challenging situations with customers in this one-hour course.
Be Amazing Or Go Home
Based on my bestselling book of the same name, learn how to be Amazing through the Seven Amazement Habits, containing over 25 tips and pointers. Each of these are easy to implement right away, helping you achieve Amazement in both your professional and personal life.
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【このコースは、日本語字幕版です。字幕を表示するには、視聴画面下部の再生バーにある「CC」ボタンをクリックしてください。】 新しいビジネスを立ち上げる時は、最初の一歩が肝心です。このコースでは、分野や経験を問わず、起業に興味のあるかた、いつか自分のビジネスを持ってみたいと思うかたへ向けて、シリコンバレーで30年スタートアップを見てきたガイ・カワサキ氏が、起業のエッセンスを語ります。 ビジネスを立ち上げ、投資家やユーザーを惹きつける強いブランドを構築する方法 ·ビジネスを立ち上げるために重要な観点を習得。 ·マーケティングの達人でもあるガイ・カワサキ氏から、ご自身のビジネスに対する評価のしかたを学びます。 ·「やってはいけないこと」を学び、効率的にビジネスを拡大する方法を学びます。 ·実際の起業家のセールスピッチを聞き、生のフィードバックをご覧いただきます。 スタートアップにまつわる、起業家と投資家の両視点を知る このコースでは、ビジネスを立ち上げる際のポイントを学ぶだけではなく、ガイ・カワサキ氏が30年にも渡り積み上げてきた、起業家・アドバイザー・投資家としての知見を得ることができます。 起業家と投資家の両方を経験しているガイ・カワサキ氏ならではの視点で、両プレイヤーから見たビジネスについて解説します。このコースを通じて、彼がAppleやGoogle、またシリコンバレーで複数のスタートアップを立ち上げた経験から得たことをみなさまにお伝えしたいと願っています。 Entrepreneurship Course in Japanese コース概要 既にビジネスプランを持っているかたから、ちょっといいアイデアを思いついたばかりのかたまで。起業のエキスパートであるガイ・カワサキ氏が、実話を交えながら、起業の各ステップをわかりやすくご説明します。 ·起業に関するAからZ：ローンチからセールスピッチまで、資金集めとチームビルディング、そしてビジネス拡大のためのマーケティングまで。事業拡大に必要なポイントをステップごとに学べます。 ·セールスピッチの実践プレゼンテーション: 起業を目指す若者による、投資家向けのセールスピッチをご覧いただきます。ガイ・カワサキ氏が本気のフィードバック（手加減ゼロです！）を行いますので、お楽しみに。 ·ガイ・カワサキ氏によるQ&Aセッション:「良いアイデアと悪いアイデアの見分けかたは？」「事業が不調なときの気持ちの保ち方、事業が好調なときの気持ちの落ちつけかたは？」など、SNSフォロワーからの質問にガイ・カワサキ氏が答えます。 シリコンバレーで長年培われてきたスタートアップの知見や、実践的なアドバイスをもとに、ぜひあなたのアイデアをビジネスに結び付け、拡大させていく一助となれば幸いです。 Contact Us at WeSpeak Global and follow us on Twitter
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