Author: Juli Shulem
We all end up needing to have an Uncomfortable Conversations. We may have to share with someone our unmet expectations, disappointment, or actual annoyance. This could be with a direct report, our boss, a peer, a spouse, or maybe even a child. No one likes these situations, but we must deal with them appropriately in […]
We all end up needing to have an Uncomfortable Conversations. We may have to share with someone our unmet expectations, disappointment, or actual annoyance. This could be with a direct report, our boss, a peer, a spouse, or maybe even a child. No one likes these situations, but we must deal with them appropriately in order to address the issue at hand.
The “Sandwich Approach” concept isn’t new, but it might be new to you. It’s best used when you want to express your opinion, and deliver bad or ‘less than stellar’ news. It’s simple and based in psychology: It starts with a positive comment, then the ‘icky part/negative’ goes in the middle, followed by another positive point.
This technique can be a great way to express yourself without upsetting the other person as much through Uncomfortable Conversations. There are actually good and bad times to use this technique. It could backfire, for example, when giving feedback, particularly with direct reports. This article from Harvard Business Review explains how NOT to use the sandwich approach.
CLICK HERE TO READ THE ARTICLE
When used at the right time, it can be wonderful. Consider you need to express your feelings about a recent work re-org. You can start by saying how much you respect the company and the people you work with (positive part of the sandwich).
Next you need to share the negative, or not-so-great part of your job: the area that is upsetting or not going well (the negative, or main part of the sandwich). Lastly, end on a positive note.
This helps deliver ‘less than glowing’ news by sandwiching it with very positive comments. Be authentic – and plan ahead what you need to say so it comes out as you wish. This prevents the receiver from becoming defensive.
If you are someone who shuns from speaking up and sharing your honest feelings – this approach might be a useful one for you.
This is not to say that every situation benefits from this approach. Sometimes a very direct comment is the best way to communicate – but when it is not – this approach can offer an effective way to share what is on your mind for an Uncomfortable Conversations.
Contact Us at WeSpeak Global and follow us on Twitter
Author Profile
The articles, video and images embedded on these pages are from various speakers and talent.
These remain the property of its owner and are not affiliated with or endorsed by WeSpeak Global.
Chris Bertish- Captains Log 7th July is Shifting gears mentally! Finally getting to this point where you are comfortable with yourself, your position, and the craft– that’s a huge milestone. No leaks, all my main key systems are still functioning properly- Chart-plotter/ AIS/ water maker/ GPS/ Autopilot & Satellite coms….even though I have implemented a […]
During my tenure as a vice president of human resources for a credit union in Maryland, I worked with how to manage a high performing employee and with two human resources generalists on my team. Both were good at their jobs; they each had completed training and certifications in HR. Yet one was exceptional—she had […]
The Mindset That Makes Me a Successful Speaker and communicating well have been integral parts of my identity for as long as I can remember. Whether it was a classroom full of my peers back in school or an auditorium full of strangers at a big event, there has always been something immensely fulfilling about […]
Technology in the Drivers Seat is in most of the tasks we perform in our day-to-day life, having an assistant to help us can make things much easier. For that reason, one of the latest trends in technology has been the creation of virtual assistants. Usually, these help systems are connected to our phones, and […]
Is it that, “They dont want to work!” – or – they dont want to work for YOU? Here’s a problematic question for entrepreneurs and managers: is it that people dont want to work nowadays? Or is it that they dont want to work for YOU? Twenty years ago, I wrote that you must provide […]
Over the last year as You Want to Be an Authentic Leader, you’ve worn countless sweatshirts on Zoom calls, taken meetings while walking, and even brought Fido, your adorable Shih Tzu, into a few calls. Well done. However, and I hate to break it to you, that doesn’t necessarily make you an “authentic leader”. The […]
Imagine this scenario: You are considered THE BEST in the world at your chosen profession – according to critics, peers, well known in the public – and suddenly you MUST change your career. Does this thought excite you, or terrify you? If it is YOUR choice, then it’s a great thing! If it’s doctor’s orders […]
What are the warning signs of an empty resilience tank? HOW TO KNOW WHEN IT’S TIME TO PAUSE In my experience, there are four primary indicators that tend to show up each time my resilience tank is running low. They don’t always show up in the same order but, without fail, they will show […]
Our Mission
© All rights reserved 2025. Created using VOXEL THEME
