Author: Juli Shulem
We all end up needing to have an Uncomfortable Conversations. We may have to share with someone our unmet expectations, disappointment, or actual annoyance. This could be with a direct report, our boss, a peer, a spouse, or maybe even a child. No one likes these situations, but we must deal with them appropriately in […]
We all end up needing to have an Uncomfortable Conversations. We may have to share with someone our unmet expectations, disappointment, or actual annoyance. This could be with a direct report, our boss, a peer, a spouse, or maybe even a child. No one likes these situations, but we must deal with them appropriately in order to address the issue at hand.
The “Sandwich Approach” concept isn’t new, but it might be new to you. It’s best used when you want to express your opinion, and deliver bad or ‘less than stellar’ news. It’s simple and based in psychology: It starts with a positive comment, then the ‘icky part/negative’ goes in the middle, followed by another positive point.
This technique can be a great way to express yourself without upsetting the other person as much through Uncomfortable Conversations. There are actually good and bad times to use this technique. It could backfire, for example, when giving feedback, particularly with direct reports. This article from Harvard Business Review explains how NOT to use the sandwich approach.
CLICK HERE TO READ THE ARTICLE
When used at the right time, it can be wonderful. Consider you need to express your feelings about a recent work re-org. You can start by saying how much you respect the company and the people you work with (positive part of the sandwich).
Next you need to share the negative, or not-so-great part of your job: the area that is upsetting or not going well (the negative, or main part of the sandwich). Lastly, end on a positive note.
This helps deliver ‘less than glowing’ news by sandwiching it with very positive comments. Be authentic – and plan ahead what you need to say so it comes out as you wish. This prevents the receiver from becoming defensive.
If you are someone who shuns from speaking up and sharing your honest feelings – this approach might be a useful one for you.
This is not to say that every situation benefits from this approach. Sometimes a very direct comment is the best way to communicate – but when it is not – this approach can offer an effective way to share what is on your mind for an Uncomfortable Conversations.
Contact Us at WeSpeak Global and follow us on Twitter
Author Profile
The articles, video and images embedded on these pages are from various speakers and talent.
These remain the property of its owner and are not affiliated with or endorsed by WeSpeak Global.
The Role of a Virtual Emcee, a guide is the one steering you on the right course – a firm hand halting you from treading where you shouldn’t, and it’s the instructions researched and tested to provide you with the best results too. Therefore, a guide is also intrinsically necessary for the optimization of an […]
Corporate motivational speakers for team building and leadership development. 1 Why corporate motivational speakers are needed now more than ever I am a corporate motivational speaker and my real job is to directly address the major factors contributing to an organization’s successes and failures. As I’ve spoken around the globe, to organizations across just about every […]
New research dispels the executive presence myth that Executives Have Less Presence Than You Think; 3 things you should do instead of focusing on executives presence to advance your career. Authenticity has exploded into the workplace in an unexpected but powerful way that practically everyone with a cubicle hopes is here to stay. […]
A study of 70 top European Organisations shows that that the 10th reason they Choose One Pitch Over Another is the paper proposal. That’s not to say the paper proposal is not important but most people are neglecting the #1 reason. I share it at the biggest sales conference in Europe. “I’m not sure our […]
Leaders Mistake Hard Work to company growth, success or anything else. It may even lead to something on the other side of the spectrum, burnout or possibly even the end of a company or a career. Let me ask you something. Do you think companies (or careers) on the decline are working hard, or not? […]
We are only as unified as our loneliest team or Disconnected Worker community members. No one is immune to feeling lonely at work—not even the outgoing top sales associate, the customer success representative that brings her dog into the office, or the charming vice president who always declines every happy hour invitation due to “overcommitments.” Entry-level […]
A former 9-figure corporate CEO gives you 10 powerful questions to help you seal the deal in your next interview. Just like dressing professionally, showing up on time, and wielding a firm handshake, asking the right questions can make or break the outcome of a long-awaited interview for a super-coveted position. Asking no questions at […]
During my tenure as a vice president of human resources for a credit union in Maryland, I worked with how to manage a high performing employee and with two human resources generalists on my team. Both were good at their jobs; they each had completed training and certifications in HR. Yet one was exceptional—she had […]
Our Mission
© All rights reserved 2025. Created using VOXEL THEME
