Author: Juli Shulem
We all end up needing to have an Uncomfortable Conversations. We may have to share with someone our unmet expectations, disappointment, or actual annoyance. This could be with a direct report, our boss, a peer, a spouse, or maybe even a child. No one likes these situations, but we must deal with them appropriately in […]
We all end up needing to have an Uncomfortable Conversations. We may have to share with someone our unmet expectations, disappointment, or actual annoyance. This could be with a direct report, our boss, a peer, a spouse, or maybe even a child. No one likes these situations, but we must deal with them appropriately in order to address the issue at hand.
The “Sandwich Approach” concept isn’t new, but it might be new to you. It’s best used when you want to express your opinion, and deliver bad or ‘less than stellar’ news. It’s simple and based in psychology: It starts with a positive comment, then the ‘icky part/negative’ goes in the middle, followed by another positive point.
This technique can be a great way to express yourself without upsetting the other person as much through Uncomfortable Conversations. There are actually good and bad times to use this technique. It could backfire, for example, when giving feedback, particularly with direct reports. This article from Harvard Business Review explains how NOT to use the sandwich approach.
CLICK HERE TO READ THE ARTICLE
When used at the right time, it can be wonderful. Consider you need to express your feelings about a recent work re-org. You can start by saying how much you respect the company and the people you work with (positive part of the sandwich).
Next you need to share the negative, or not-so-great part of your job: the area that is upsetting or not going well (the negative, or main part of the sandwich). Lastly, end on a positive note.
This helps deliver ‘less than glowing’ news by sandwiching it with very positive comments. Be authentic – and plan ahead what you need to say so it comes out as you wish. This prevents the receiver from becoming defensive.
If you are someone who shuns from speaking up and sharing your honest feelings – this approach might be a useful one for you.
This is not to say that every situation benefits from this approach. Sometimes a very direct comment is the best way to communicate – but when it is not – this approach can offer an effective way to share what is on your mind for an Uncomfortable Conversations.
Contact Us at WeSpeak Global and follow us on Twitter
Author Profile
The articles, video and images embedded on these pages are from various speakers and talent.
These remain the property of its owner and are not affiliated with or endorsed by WeSpeak Global.
Rules of Personal Branding if you have a profile on social networks like LinkedIn? Well, maybe you’re not aware, but without realizing it, you’re already working on your personal brand! But, what is this about the personal brand? The personal brand or Personal Branding consists of treating a physical person as a commercial brand in […]
Firstly, let’s take a quick look at the definition and statistics of Employee engagement in small businesses. Employee engagement is a property of the relationship between an organization and its employees. An “engaged employee” is one who is fully absorbed by and enthusiastic about their work and so takes positive action to further the organisation’s […]
25 YEARS IN BUSINESS 1. Marketing is the backbone of your business– always have a Marketing plan and ensure that every day you do something that will make you top of mind with your clients. 2. Stop playing small – always add another zero to everything you plan to do in terms of activities. Widen […]
I’ve been studying growth lately — human Growth Through Discomfort — and the most common models out there seem to be a bit misleading. Or, at the very least, incomplete. You’ve probably seen something that looks like this: It plays up the purely positive aspects of growth without at least an acknowledgment of the discomfort […]
Killing Fish – A freedivers take on spearfishing from Hanli Prinsloo who is an inspirational and motivational sustainability keynote speaker in Cape Town. ‘STRAIGHT SHOOTER’ (First published in DIVESITE Issue 3, 2011 with photographs by Roger Horrocks, Jean Marie Ghislain and Jean Treason – please read updated thoughts at bottom of article.) It was a choppy […]
Connection with someone takes more than common interests of What Makes People Click. It also takes this. Do you know who created the world’s first social network? It wasn’t Zuckerberg, Dorsey, or Tom from MySpace. It was the person who kindled the first fire. The fire’s loud crackling, billowing smoke, and beautiful orange glow attracted others […]
The Mindset That Makes Me a Successful Speaker and communicating well have been integral parts of my identity for as long as I can remember. Whether it was a classroom full of my peers back in school or an auditorium full of strangers at a big event, there has always been something immensely fulfilling about […]
I may sound arrogant but since everything turned upside down in early 2020 I’ve learnt so much more about who and what I am and WHY I’M BETTER THAN YOU, so I’ve decided to be more honest with myself, as well as with those around me. Everything has changed, there’s no doubt about that, and […]
Our Mission
© All rights reserved 2025. Created using VOXEL THEME
