Can you over-compliment your CX team?

Imagine this scenario: You are considered THE BEST in the world at your chosen profession – according to critics, peers, well known in the public – and suddenly you MUST change your career. Does this thought excite you, or terrify you? If it is YOUR choice, then it’s a great thing! If it’s doctor’s orders […]

This expedition was the first in a series of five Beyond Engulfing Magnificence Expeditions with Jacques Marais. The idea was to mountain bike the edge of the incredible Namib Desert from Serra Cafema on the Angolan border to Swakopmund along the coast of Namibia. I’m on the edge of a gigantic granite outcrop. Ep.2/9 | Engulfing […]

As we have seen ourselves Fast Forward over the last 30 years, massive disruption has hit the $4 trillion transportation industry. Detroit has shrunk into a tiny version of its former self. Air travel has continued to go through the constant boom and bust based on the economy and jet fuel prices, and has yet […]

A sales slump is a time in which a sales pipeline loses its momentum, leads slow down, or stop coming in altogether, opportunities that are already in play begin to stagnate, and deals that we were sure to win we either lose to a competitor or to a lack of decision-making readiness from the customer. […]

The relentless pace and uncertainty of business today is taking a serious toll on all of us. Mental Health Leadership Priority might strive to be purpose-driven, impactful and innovative, but they are often hijacked by constant crisis management and the pressure to give everyone a voice. As if that’s not enough, add in the exhaustion […]

In business, I have learnt the incredible value of Lessons in building business dashboards that eliminate unnecessary data (ruthlessly) and focus only on imperative and useful stats that help you make informed decisions quickly. In my average week, I refer to two central dashboards. One the shows the health of my business and the other […]

Season 2 of review leadership highlights live is coming to an end with one final episode that celebrates a thrilling season of conversations, coaching sessions, and a few solos – 57 episodes in total! That’s something to celebrate. The big themes of the season are: Self-awareness Thriving through challenges Defining your leadership style with daily […]

When Lance Armstrong was bust for using performance enhancing drugs through most of his career one of his defences was that it was part of the racing culture of the time and many other riders were doing it too. So, Would you use performance enhancing drugs at work? In order to be competitive, he believed […]