Author: Mike Walsh
Everyone these days seems to have a plan or AI SHOULD CHANGE, Or at least, they plan to mention it as often as possible in press releases and briefings to analysts. Paying lip service to AI is a dangerous distraction and a missed opportunity. A few may be fooled for a while – but unless […]
Everyone these days seems to have a plan or AI SHOULD CHANGE, Or at least, they plan to mention it as often as possible in press releases and briefings to analysts.
Paying lip service to AI is a dangerous distraction and a missed opportunity. A few may be fooled for a while – but unless you do the hard work now to reimagine what you do, you are likely to be left behind as we shift into a new era of AI-powered competition.
What has become abundantly clear in the current pandemic is that there is a widening divide between organizations pursuing a course of digital incrementalism and those that are truly embracing digital transformation. Figuring out how to engage and serve your customers and clients on digital channels was a smart move. So was rapidly enabling your employees to work remotely with the right collaboration tools. Unfortunately, all of that is just table stakes.
As a leader, the real question you should be asking yourself is: what is possible now in this new age of machine intelligence that wasn’t possible before? It could be the creation of entirely new data-driven products, serving entirely new customer segments or markets, or utilizing automation to unleash the full potential of your backend operations.
There is a divergence between organizations evolving in the current crisis, and those that are merely treading water. As research for my latest article in the Harvard Business Review, I spoke to Harit Talwar, Global Head of Consumer (Marcus by Goldman Sachs), and Mike Dargan, Group Chief Information Officer at UBS. In different ways, both organizations have been investing heavily in AI, algorithms, and automation. Their stories provide valuable lessons in the art of transformation and big thinking.
Here are the key takeaways from the piece:
The increased use of AI and automation during the pandemic and forthcoming economic crisis will accelerate the transformation of the workforce. Job polarization is a serious risk for both inequality and the future of work.
Innovative organizations and leaders are not standing still. Companies like Goldman Sachs and UBS are leveraging their brands, relationships, and technology to redefine their customers’ experiences and fully leverage themselves as platforms.
Technology is important, but even more critical is extreme customer-centricity and the ability to solve customer problems at scale.
AI’s real value is not cutting costs or jobs, but finding better things for talented people to do. You need to be clear about the kind of work machines should do, and where humans add the most value.
Moving to an agile team structure requires leaders to carefully balance tactical goals with a long term vision of the future. Expect a widening gap between those organizations that can figure out new ways of working and engaging their customers – and those that don’t and how AI should change.
I think you will find these two case studies interesting – especially if you are involved in thinking about digital transformation or your organization’s future. I would welcome your thoughts and any stories about your own experiences on how AI should change.
Contact Us at WeSpeak Global and follow us on Twitter
Author Profile
The articles, video and images embedded on these pages are from various speakers and talent.
These remain the property of its owner and are not affiliated with or endorsed by WeSpeak Global.
I’ve often wished there were a remote control for real life that let you fast forward through the unpleasant parts and pause on the good stuff just so that Everything You Need to Enjoy One Tech-Free Day a Week. There’s not, but there is a practice that will put you back in control of your […]
The inflexibility of the demands you place on yourself can make you unadaptable and Are You Making Demands. Our thoughts and beliefs shape the world that we live in. The inflexibility of the demands you place on yourself, other people and the world around you may mean that you don’t adapt as well to reality […]
There are several reasons why individuals or organizations might choose to use a Speaker Bureau instead of booking keynote speakers directly. Here are a few key advantages of working with a Speaker Bureau: Extensive Speaker Network: Speaker Bureau typically have a broad network of speakers, including industry experts, thought leaders, celebrities, and motivational speakers. They […]
Build your leadership confidence with these 7 Ways to Be a More Confident Leader instantly-actionable tips from leadership keynote speaker and relatability expert Rachel DeAlto. In leadership, healthy confidence is key. Your team is looking to you for guidance, security, and support. But what if self-doubt is crowding out that inner boldness? First of […]
In today’s fast-paced, rapidly changing world, with such high expectations of #leaders, the challenges for leaders are high demanding and complex and HOW TO AVOID BURNOUT. Know the most effective leaders are the ones that prioritize #selfcare. HOW TO AVOID BURNOUT – VIDEO It is only when you take care of your emotional well-being, […]
How to Craft Powerful Stories that Can Drive Culture Change There is an old adage that says: If you want to learn about a culture, listen to the stories. If you want to change a culture, change the stories. I had a first-hand experience with this very early on in my career. The MD […]
It is All about perspective as I type this, I am in Jeffreys Bay in a Motorhome overlooking the ocean with my woman after traveling over 1000kms through the country and I am in awe of the things that I’ve been able to witness. Driving through the small towns that literally span not more than […]
Few months ago, I was supposed to go somewhere with someone and realized What Drives You. We’d agreed to meet at a particular spot but I was trying to renegotiate our meeting place so I can avoid having to take multiple local taxies. And so this person exclaim in total shock…and said, “Nicky, you mean […]
Our Mission
© All rights reserved 2025. Created using VOXEL THEME
