Author: Mike Walsh
Everyone these days seems to have a plan or AI SHOULD CHANGE, Or at least, they plan to mention it as often as possible in press releases and briefings to analysts. Paying lip service to AI is a dangerous distraction and a missed opportunity. A few may be fooled for a while – but unless […]
Everyone these days seems to have a plan or AI SHOULD CHANGE, Or at least, they plan to mention it as often as possible in press releases and briefings to analysts.
Paying lip service to AI is a dangerous distraction and a missed opportunity. A few may be fooled for a while – but unless you do the hard work now to reimagine what you do, you are likely to be left behind as we shift into a new era of AI-powered competition.
What has become abundantly clear in the current pandemic is that there is a widening divide between organizations pursuing a course of digital incrementalism and those that are truly embracing digital transformation. Figuring out how to engage and serve your customers and clients on digital channels was a smart move. So was rapidly enabling your employees to work remotely with the right collaboration tools. Unfortunately, all of that is just table stakes.
As a leader, the real question you should be asking yourself is: what is possible now in this new age of machine intelligence that wasn’t possible before? It could be the creation of entirely new data-driven products, serving entirely new customer segments or markets, or utilizing automation to unleash the full potential of your backend operations.
There is a divergence between organizations evolving in the current crisis, and those that are merely treading water. As research for my latest article in the Harvard Business Review, I spoke to Harit Talwar, Global Head of Consumer (Marcus by Goldman Sachs), and Mike Dargan, Group Chief Information Officer at UBS. In different ways, both organizations have been investing heavily in AI, algorithms, and automation. Their stories provide valuable lessons in the art of transformation and big thinking.
Here are the key takeaways from the piece:
The increased use of AI and automation during the pandemic and forthcoming economic crisis will accelerate the transformation of the workforce. Job polarization is a serious risk for both inequality and the future of work.
Innovative organizations and leaders are not standing still. Companies like Goldman Sachs and UBS are leveraging their brands, relationships, and technology to redefine their customers’ experiences and fully leverage themselves as platforms.
Technology is important, but even more critical is extreme customer-centricity and the ability to solve customer problems at scale.
AI’s real value is not cutting costs or jobs, but finding better things for talented people to do. You need to be clear about the kind of work machines should do, and where humans add the most value.
Moving to an agile team structure requires leaders to carefully balance tactical goals with a long term vision of the future. Expect a widening gap between those organizations that can figure out new ways of working and engaging their customers – and those that don’t and how AI should change.
I think you will find these two case studies interesting – especially if you are involved in thinking about digital transformation or your organization’s future. I would welcome your thoughts and any stories about your own experiences on how AI should change.
Contact Us at WeSpeak Global and follow us on Twitter
Author Profile
The articles, video and images embedded on these pages are from various speakers and talent.
These remain the property of its owner and are not affiliated with or endorsed by WeSpeak Global.
A couple of weeks ago I was in Orlando for a talk and I knew the THE 3 C’S OF ELITE TALENT DEVELOPMENT. The night before I was sitting at the hotel restaurant grabbing some dinner. Out of the corner of my eye I saw that there was a basketball game on the tv at […]
We all know remote working and the loneliness in your team has had a large impact on our mental health with loneliness being cited as the most common emotion being experienced by entrepreneurs, leaders and employees. This can cause us to withdraw and be less committed, creative, collaborative and attentive, and both the quality and […]
Speaker Solly Moeng is an experienced professional Political journalist and Branding Speaker with a career that has seen him manage a variety of branding projects in various sectors and in countries spanning several continents. He is an established independent media professional with specialisation in Reputation Management, Stakeholder Engagement Strategies, Strategic Internal & External Communications, PR […]
3 Ways to Tap into Emotion During a Pitch and The power of emotion is something that has a universal appeal and can breathe life into simple cold facts. Have you ever pitched something you knew was great, only to have it shot down? Of course you have. We all have. And though the rejection […]
‘There is no remote work for A TECH-DRIVEN WORLD POST-PANDEMIC. There is only work, THE NEW RULES’ futurist Mike Walsh said during a session on the future of the industry at the Schwab Impact conference. The pandemic has forced the working world to evolve technologically much faster than at any time in recent history, effectively […]
Kevin Gaskell seems to be meeting more and more people in business at the moment who are concerned that the economy is a bumpy ride and unpredictable. You can certainly feel a lot of turbulence in the air; Brexit, Trump, FX rates, inflation, Russia, Middle East, fake news etc. The truth is that if you […]
One top tip you need to maintaining a high level of engagement among all parties in any meeting is a challenge. But, doing it in a video-led environment makes the real-world challenge look like child’s play so Learn the one top tip. If you have spent any time on video calls up to now, you […]
Worrying is psychologically debilitating and The Opposite of Worrying Planning Recently, I helped a client eliminate the worrying component in his narrative which was causing serious procrastination. This is not unusual, and here are some thoughts for those who find themselves trapped in this wheel of hell. I understand worry intimately. I know those who […]
Our Mission
© All rights reserved 2025. Created using VOXEL THEME
