Shep Hyken

  • Travels From: St Louis, MO
  • Fees: On Request

Shep Hyken is an Award-winning Keynote Speaker and World-Renowned Keynote Speaker in Customer Service & Customer Experience. Shep has worked with the world’s best brands to help them build a culture centered around the customer. His presentations consistently get rave reviews for being engaging and informative. The National Speakers Association inducted Shep into it’s Hall […]

Shep Hyken is an Award-winning Keynote Speaker and World-Renowned Keynote Speaker in Customer Service & Customer Experience.

Shep has worked with the world’s best brands to help them build a culture centered around the customer. His presentations consistently get rave reviews for being engaging and informative.

The National Speakers Association inducted Shep into it’s Hall of Fame for lifetime achievement in the professional speaking industry.
A Global Authority on Customer Service & Customer Experience

Shep Hyken has been at the forefront of the CS/CX Revolution for decades. His experience runs the gamut from helping notable companies like Disney and FedEx to improve their already outstanding customer service, to helping small and mid-sized organizations transform poor customer experience into a highlight of the organization.

Shep Hyken | Customer Service Expert

Shep has seen it all.

While his experience is long, and his books are legendary in the industry, Shep continues to be laser-focused on the biggest challenge facing every organization — making the customer come back.

Shep has worked with companies and organizations renowned for building loyal relationships with their customers and employees for decades.

  • His in-depth focus allows him to assess what’s really happening at the best organizations and how to fix what isn’t working.
  • His books have been read by millions, and his articles have been been featured in hundreds of publications.
  • He is the author of Moments of Magic®, The Loyal Customer, The Cult of the Customer, The Amazement 

Revolution, Amaze Every Customer Every Time, Be Amazing or Go Home, The Convenience Revolution, and I’ll Be Back.

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