Author: Amanda Stevens
I realised everything you do is marketing after I recently stayed at a five-star hotel and found a major marketing problem lurking in the wardrobe in my room. Upon check-in I was welcomed enthusiastically, and my membership status recognised with a room upgrade. I was even presented with a welcome gift to thank me […]
I realised everything you do is marketing after I recently stayed at a five-star hotel and found a major marketing problem lurking in the wardrobe in my room.
Upon check-in I was welcomed enthusiastically, and my membership status recognised with a room upgrade. I was even presented with a welcome gift to thank me for my loyalty.
I made my way up to my room and my luggage was promptly delivered to my room by the cheery concierge.
At this point, I have paid just over $300 to the hotel and had my credit card authorised for a further $100 for incidentals.
I opened the wardrobe to hang up some clothes and my heart sank. With 5-6 positive touchpoints in my experience so far — all that said ‘we value your loyalty’ — I was now faced with coat hangers that say ‘we assume you’re a thief’.
I realise that in the scheme of things, annoying coat hangers that are permanently attached to prevent theft is a pretty minor issue. But it’s still sending a covert message that belies what the hotel is going to great lengths to communicate overtly.
Come on hotels, you can do better. If you really do value my loyalty, give me some proper coat hangers. I promise I won’t steal them.
Contact Us at WeSpeak Global and follow us on Twitter
Author Profile
The articles, video and images embedded on these pages are from various speakers and talent.
These remain the property of its owner and are not affiliated with or endorsed by WeSpeak Global.
The most common question I am asked when I identify myself as a mountaineer is “Why take on a challenge?” From my education as a life coach, I’ve learnt that the neurology (the brain) doesn’t like the question “Why” very much – in fact the neurological reaction is to defend, justify or shut down. This […]
Start Training to Live the Real You and The Ability to Feel Confident in the Midst of Life’s Challenges Takes Practice Why is practicing for life’s challenges so important? We are biologically designed to access great stores of energy when things matter. It’s how we’ve survived as a species. Life and death circumstances require great […]
The following are our Top 10 Keynote Guest Speakers for a global impact for any conference event. Guest Speakers are available to present as the opening or closing keynote speaker on Motivation, Innovation and as event hosts or Facilitators for your next event and conference. Discover YOUR SIGNATURE MOVE, with Jason Hewlett Having delivered thousands of […]
The relentless pace and uncertainty of business today is taking a serious toll on all of us. Mental Health Leadership Priority might strive to be purpose-driven, impactful and innovative, but they are often hijacked by constant crisis management and the pressure to give everyone a voice. As if that’s not enough, add in the exhaustion […]
How to handle COVID-19 working from home and These Three Mindsets Will Help You Thrive During Change With all of the uncertainty everyone is facing, there are three guarantees that you should expect : 1. Everything will take longer. Conferencing everyone in, trying to call into a customer service center, or waiting in line at […]
WeSpeak Global: Revolutionizing the World of Speaker Bureaus In today’s fast-paced and interconnected world, the power of effective communication cannot be overstated. Whether it’s inspiring a team, educating an audience, or driving change, skilled speakers have the ability to captivate and motivate others. Recognizing this potential, WeSpeak Global has emerged as a prominent international speaker […]
Is it that, “They dont want to work!” – or – they dont want to work for YOU? Here’s a problematic question for entrepreneurs and managers: is it that people dont want to work nowadays? Or is it that they dont want to work for YOU? Twenty years ago, I wrote that you must provide […]
Our internal reward system drives us to do what we like to do for Use purpose-driven routines. What we need to do to fulfill our chosen purpose is however not always what we like to do. That’s why it’s so important to plug our “purpose fulfilling activities” into routines; behaviors driven by habit, not by […]
Our Mission
© All rights reserved 2025. Created using VOXEL THEME
