Author: Amanda Stevens
I realised everything you do is marketing after I recently stayed at a five-star hotel and found a major marketing problem lurking in the wardrobe in my room. Upon check-in I was welcomed enthusiastically, and my membership status recognised with a room upgrade. I was even presented with a welcome gift to thank me […]
I realised everything you do is marketing after I recently stayed at a five-star hotel and found a major marketing problem lurking in the wardrobe in my room.
Upon check-in I was welcomed enthusiastically, and my membership status recognised with a room upgrade. I was even presented with a welcome gift to thank me for my loyalty.
I made my way up to my room and my luggage was promptly delivered to my room by the cheery concierge.
At this point, I have paid just over $300 to the hotel and had my credit card authorised for a further $100 for incidentals.
I opened the wardrobe to hang up some clothes and my heart sank. With 5-6 positive touchpoints in my experience so far — all that said ‘we value your loyalty’ — I was now faced with coat hangers that say ‘we assume you’re a thief’.
I realise that in the scheme of things, annoying coat hangers that are permanently attached to prevent theft is a pretty minor issue. But it’s still sending a covert message that belies what the hotel is going to great lengths to communicate overtly.
Come on hotels, you can do better. If you really do value my loyalty, give me some proper coat hangers. I promise I won’t steal them.
Contact Us at WeSpeak Global and follow us on Twitter
Author Profile
The articles, video and images embedded on these pages are from various speakers and talent.
These remain the property of its owner and are not affiliated with or endorsed by WeSpeak Global.
As women we don’t actually talk about our periods that much. However, since I have been taking Peony Rose I have brought the conversation up with many of my friends. What surprised me most is how many women really suffer each month. Not just slight pains, but chronic mood swings, intense tiredness, pain that requires bed rest […]
A little while ago, I wrote an article titled “Critical thinking for the Adaptive Leader – nine key characteristics to What are your sacred cows”, which featured on the Conference Speakers International website. I briefly highlighted nine characteristics that Adaptive Leaders adopt to navigate a changing world. For this article, I am going to be […]
Robyn Benincasa on Building World Class Teams, one of the highest rated female athlete speakers, and her adventure racing teams have learned about building world class teams the hard way – by competing in and winning the world’s toughest ultra-endurance adventure races. She shares her lessons on ‘Building World Class Teams’ with Fortune 500 […]
The inflexibility of the demands you place on yourself can make you unadaptable and Are You Making Demands. Our thoughts and beliefs shape the world that we live in. The inflexibility of the demands you place on yourself, other people and the world around you may mean that you don’t adapt as well to reality […]
Things that were no-brainers in meetings two years ago are now fraught with public health and Meetings Etiquette concerns. How do you ask whether someone is OK shaking hands? How do you indicate that you yourself aren’t comfortable—or that you are? How do you indicate someone is too physically close for comfort? Before walking into […]
Not all exercises are created equal. My grandfather, or gramps as we affectionately called him was a disciplined exercise man. It wasn’t so much the amount of exercise he did but rather the 100% commitment with which he did it. He never missed a day unless he was ill and flat on his back. Every […]
Drink more water! About 60-70% of the body is made of water, so drinking enough of it helps maintain the body’s fluid balance. This assists in transporting the relevant nutrients throughout the body, helps to regulate body temperature, and is a vital ingredient in good digestion. Besides flushing out toxins and maintaining regular bowel habits, […]
Be Unique, be YOU, nobody can be YOU…and so we hear these quotes daily, but what does it really mean to Embrace your Authenticity? Many years ago I attended a conference and the theme was Be different and show up as YOU. For me, at that point in my life, it was a no-brainer of […]
Our Mission
© All rights reserved 2025. Created using VOXEL THEME
