Author: Amanda Stevens
I realised everything you do is marketing after I recently stayed at a five-star hotel and found a major marketing problem lurking in the wardrobe in my room. Upon check-in I was welcomed enthusiastically, and my membership status recognised with a room upgrade. I was even presented with a welcome gift to thank me […]
I realised everything you do is marketing after I recently stayed at a five-star hotel and found a major marketing problem lurking in the wardrobe in my room.
Upon check-in I was welcomed enthusiastically, and my membership status recognised with a room upgrade. I was even presented with a welcome gift to thank me for my loyalty.
I made my way up to my room and my luggage was promptly delivered to my room by the cheery concierge.
At this point, I have paid just over $300 to the hotel and had my credit card authorised for a further $100 for incidentals.
I opened the wardrobe to hang up some clothes and my heart sank. With 5-6 positive touchpoints in my experience so far — all that said ‘we value your loyalty’ — I was now faced with coat hangers that say ‘we assume you’re a thief’.
I realise that in the scheme of things, annoying coat hangers that are permanently attached to prevent theft is a pretty minor issue. But it’s still sending a covert message that belies what the hotel is going to great lengths to communicate overtly.
Come on hotels, you can do better. If you really do value my loyalty, give me some proper coat hangers. I promise I won’t steal them.
Contact Us at WeSpeak Global and follow us on Twitter
Author Profile
The articles, video and images embedded on these pages are from various speakers and talent.
These remain the property of its owner and are not affiliated with or endorsed by WeSpeak Global.
A lack to Build Your Resilience is a massive factor that holds you back from achieving the success you desire. Think of the last time you gave up on a diet, a fitness regime, or a really important prospecting plan in your business. Unfortunately, when you don’t see immediate results, or when the going gets […]
Do You Have Blinders On? | Confirmation Bias is a term we’ve heard a lot over the last few years as science has become a debate topic and you hear qualified experts providing completely opposite interpretations on the same topic. But what role does it play in your life if you aren’t doing studies and […]
While microwave ovens were created for convenience here is Why You Should Toss Your Microwave, the dangers and negative effects you are about to read just may make you want to stop using it altogether. As more research has been done, studies have shown that not only the microwave itself can cause danger to […]
I’m not going to pretend that this is easy stuff for Second Best, especially given all the uncertainty in the world. Over the course of the last three weeks, as corporate America has made the transition from meetings in conference rooms and common spaces to Zoom calls and other online sessions, I’m struck by the […]
Sara Sutton Fell, the founder of 1 Million for Work Flexibility, and CEO and founder of FlexJobs, shares tips on how to negotiate workplace flexibility. Workplace flexibility is not just an issue that impacts working women; working men are also eager for solutions that help them balance work and home, and a new survey […]
The global market economy is facing a tough time, with billions of dollars lost this week alone — and the local market is following suit with wisdom all around us The outlook is negative and some economies are preparing for another crisis. This does not provide an inspiring environment for someone looking to start or […]
Odds are good that you’re doing 10 SMALL THINGS YOU SHOULDN’T SWEAT AT WORK things to proactively manage how you present yourself at work: writing concise emails, speaking up in meetings, and trying not to make your sentences sound like questions. But when you’re in the first phases of your career, sometimes understanding office etiquette […]
Some business gurus are telling people that they need to develop YOUR HIGHEST VALUE SKILL or most valuable skills.That part is right! You need to focus on the skill that will give you the highest return on your efforts. What they got wrong is that they are teaching that it is sales. Sales is […]
Our Mission
© All rights reserved 2025. Created using VOXEL THEME
