Author: Amanda Stevens
I realised everything you do is marketing after I recently stayed at a five-star hotel and found a major marketing problem lurking in the wardrobe in my room. Upon check-in I was welcomed enthusiastically, and my membership status recognised with a room upgrade. I was even presented with a welcome gift to thank me […]
I realised everything you do is marketing after I recently stayed at a five-star hotel and found a major marketing problem lurking in the wardrobe in my room.
Upon check-in I was welcomed enthusiastically, and my membership status recognised with a room upgrade. I was even presented with a welcome gift to thank me for my loyalty.
I made my way up to my room and my luggage was promptly delivered to my room by the cheery concierge.
At this point, I have paid just over $300 to the hotel and had my credit card authorised for a further $100 for incidentals.
I opened the wardrobe to hang up some clothes and my heart sank. With 5-6 positive touchpoints in my experience so far — all that said ‘we value your loyalty’ — I was now faced with coat hangers that say ‘we assume you’re a thief’.
I realise that in the scheme of things, annoying coat hangers that are permanently attached to prevent theft is a pretty minor issue. But it’s still sending a covert message that belies what the hotel is going to great lengths to communicate overtly.
Come on hotels, you can do better. If you really do value my loyalty, give me some proper coat hangers. I promise I won’t steal them.
Contact Us at WeSpeak Global and follow us on Twitter
Author Profile
The articles, video and images embedded on these pages are from various speakers and talent.
These remain the property of its owner and are not affiliated with or endorsed by WeSpeak Global.
It is All about perspective as I type this, I am in Jeffreys Bay in a Motorhome overlooking the ocean with my woman after traveling over 1000kms through the country and I am in awe of the things that I’ve been able to witness. Driving through the small towns that literally span not more than […]
This The Incredible Desert Elephants expedition was the first in a series of five Beyond Expeditions with Jacques Marais and Peter van Kets. The idea was to mountain bike the edge of the incredible Namib Desert from Serra Cafema on the Angolan border to Swakopmund along the coast of Namibia. In this episode, we take […]
One of the attractions of Work-At-Home schedule is the vision of freedom it invokes — no time clock, no time sheets, and no one to account for how you spend your time. Yes, it is an attractive proposition, but like so many attractive propositions there is a heavy downside — you are likely wasting a […]
As Gerd often says that we keep asking the wrong question i.e. ‘what will 2022 bring?’ Instead, we should ask ‘what kind of future do we want?‘ This is a key point Gerd also reiterates in his year-end interviews; below. The Hong Kong Economic Journal, asked Gerd to talk about the future and what’s happening in a […]
LED performance and light technology continues to be a popular choice for corporate and private events and here are LED and Glow Performers That Will Mesmerize USA Audiences. The impressive drone light show at the 2020 Tokyo Olympic Ceremony indicates that new entertainment technology has arrived. We have researched 5 LED performer for hire in […]
To succeed, you have to Training Others to establish boundaries. But boundaries are only as good as your ability to communicate them. If people don’t know your boundaries, they become ineffective and are more likely to be discarded. Training other people on your boundaries requires learning how to say no. That doesn’t […]
WHAT MAKES A WINNING TEAM: 4 key lessons from the lion pride and the victorious 2019 RWC Springbok rugby team It was an exceptional result that captivated a nation. One year ago this November South Africa’s national rugby team, the Springboks, lifted the Webb-Ellis trophy into the Yokohama sky, winners of the 2019 Rugby World […]
Acceptance – Cave In or Lean In?: “When you argue with reality you lose – but only 100% of the time.” Byron Katie I love Katie’s words because they speak to the simple truth – we can’t change reality. Yet there are times in our lives when we don’t like or want the reality we […]
Our Mission
© All rights reserved 2025. Created using VOXEL THEME
