Kurt Schoonraad

Picking up the phone and hearing a call center agent say the very generic “Hello, how are you,” immediately results in irritable clients.

So how do you innovatively captivate the person on the other side of the line?

Kurt Schoonraad is confident that the planning system stand-up comedians’ use on stage can be implemented in sales and equate to an increase in business.

When a comedian walks on stage, they have little to no time in order to grab their audience’s attention. An assumption is made pretty fast however if it’s positive, you’ll have their ears for as long as you want!

Kurt will show you the basic survival guide that comedians use to last on stage while holding their audiences attention. A couple of sample tricks in the bag will be explained so that you can interact a whole lot better with your potential client.

This technique will be adjusted to the environment of sales communication and presentation. Your skill quality will inevitably increase.

Improve your strike rate by learning the way of “funny”.

It’s important to remember that success depends on how likeable you are as a person because the customer buys into YOU not the product.

When you pick up the phone and hear those infamous lines, you usually switch off.

Let Kurt show you how to cleverly change the way you do things in order to get results. It’s time for those outdated scripts to get a makeover.

Google it. You’ll find that Google itself has no idea how to explain it. We are living in a world where we are not all cut from the same cloth. Everyone has their own cross to carry, a past, present and future.

Kurt Schoonraad would like the chance to share the importance of diversity in the workplace and why it shouldn’t just be ‘accepted’ or tolerated  but understood and celebrated.

Sympathy is no longer adequate. Empathy needs to become like second nature for us, so that we can allow ourselves to imagine walking in other peoples shoes.

Who is sitting at the desk next to you? Do you know why your fellow co-worker is always coming in 10 minutes late? Or have you written them off as lazy and lacking punctuality?

Have you considered that maybe the few minutes delay is a result of the two buses and a taxi that they needed to take, just to get to work?

Understanding diversity in the works is essential to any successful business.

We shouldn’t just tolerate and accept our co-workers; instead we should be celebrating one another, and embracing those differences.