Moments of Transition

I’m already working–virtually, of course–with clients on what comes after COVID and what the future may hold. One trend is clear: the “virtualization” of our world has greatly accelerated. Work from home, telemedicine, virtual shopping, distance learning, socializing, exercise: more activities than we might imagine will move to the virtual world during the rest of […]

In this article you will discover Emotional Management Practices. A person with poor emotional management in the workplace, or even in personal life, can have consequences such as being fired or failing to maintain a stable relationship. At work, those who do not have an awareness of their emotions are often someone who has difficulty appreciating and being appreciated […]

On a recent flight, at almost every stop along the way, the airline I had chosen reminded me that I was flying with “the best” So can you over-compliment your CX. Airport signage told me…the CEO appearing on the pre-flight safety video told me…the flight attendant announcements told me…well, you get the picture. The problem […]

The world much better. The world is awful. The world can be much better. All three statements are true. — Read on ourworldindata.org/much-better-awful-can-be-better “It is wrong to think that these three statements contradict each other. We need to see that they are all true to see that a better world is possible. by Max Roser […]

Practice These Resilient Skills to becoming a Resilient Leader When my friend Petra was diagnosed with cancer, not once, but twice, life gave her no choice but to be strong. When she went into remission for the second time, she decided she was going to wake people up to the precious gift of time. Through […]

Howard Saunders, a leading retail keynote speaker was wrong. FORGET COVID. THIS IS THE KILLER VIRUS. I thought that the crescendo of hysteria that’s been festering like a planet sized boil in the wake of Trump and Brexit would dissipate once a serious crisis came along. It’s like we’d been massaging a giant zit with […]

We have been waiting, hoping, praying, and looking forward to Managing the Flood Gates for over a year—people are ready to meet again.  Clients are sending RFPs (Request for Proposal), booking events, and are considering various cities to host their events. We are once again seeing increased interest in utilizing our DMC (Destination Management Company) services in Asheville. Clients want DMC planning time for Charlotte. They […]

Do you remember THE BAIT SWITCH DOES NOT WORK and the first time you were disappointed by a large organisation? My earliest memory of corporate greed (we all have those, right?) was what I recall being a few months after Smarties Mini Eggs were launched in South Africa. As a lifelong fan of the traditional […]