Alan ONeill

Tagline: Change Management

Talent Highlights

  • Speaker on change management, corporate culture & customer experience
  • Your staff are the key to inspiring customer loyalty – they need to know how precious they are and why.
  • Book Alan for your company conference, event or in-house talk and he’ll inspire everyone to love where they work. 

Keynote Topics

Change is a reality for all and it comes at us in many ways. But be careful, history shows that only a small number of change programmes succeed. Your people will enable it, or obstruct it.

Alan knows what it takes to drive change in an organisation. Across industry, he has led and facilitated many blue-chip companies through change and overcoming resistance.

With case studies tailored for you, he will share the pitfalls and strategies for managing change, overcoming resistance and help you to land key messages for your business.

If you get your culture right, you can take on the world. But while others can copy your strategy – no one can copy your culture so it’s vital that you exploit that competitive edge.

Against the backdrop of a new employer / employee relationship since the pandemic, Alan will share what it will take to achieve a high-performance culture for your organisation.

Alan can ask hard questions about your culture, your values and the engagement of your own people – and encourage you to take a fresh look at your own organisation culture.

As globalisation enables transparent comparisons and technology enables fast copying, how to differentiate from your competition is becoming ever more challenging. Product alone just won’t cut it anymore – customer experience has become the new battleground. Alan wrote the book on it, Premium is the New Black (Put the Customer at the Heart of all Decision-making).

Alan is passionate about customer service. He can tell you how to develop a culture of great service from the board-room to the front-line – whether you’re B2C, B2B or Public Service.

He knows that customer service has to be practical and drive sales – and it requires a fully engaged workforce. While that’s obvious and sounds easy, we don’t all do it. Alan will challenge you with examples, evidence and case studies to help you achieve consistency and to motivate your people into action to increase your sales.

From food to fashion, luxury to mass, big box to multiple site and travel retail to the high street, Alan has consulted with countless retailers for over 20 years.

Retail is changing rapidly and becoming even more complex. On-line for example, has completely disrupted the industry and is anticipated to grow to 25% of the overall share of retail wallet by 2025. But don’t forget that 75% of the mix is still in ‘bricks and mortar’! Coping with all that is an ongoing challenge – even for the best and Alan has views on that. Blame for the alleged ‘retail apocalypse’ is too easily and frivolously attributed to the growth in online.

In actual fact, there’s more to it than that. It’s more like Retail Darwinism in front of our eyes. Bricks and mortar retailing is not dying. But bad retailing IS dying. Those organisations that are not embracing the changes around them and investing appropriately, will continue to struggle.

Travels From:

  • Dublin, Ireland

Fee Range:

  • Fees: $20,000 - $35,000



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Alan ONeill belongs to these Categories

Alan ONeill is a renowned keynote speaker and expert who has dedicated his career to guiding individuals and organizations in navigating the complexities of change, fostering positive workplace cultures, and developing strong leadership. With expertise that spans diverse fields, from management and leadership to sales, retail, innovation, and customer experience, Alan O’Neill is a best-selling […]

Alan ONeill is a renowned keynote speaker and expert who has dedicated his career to guiding individuals and organizations in navigating the complexities of change, fostering positive workplace cultures, and developing strong leadership.

With expertise that spans diverse fields, from management and leadership to sales, retail, innovation, and customer experience, Alan O’Neill is a best-selling author, consultant, media pundit, and thought-leader who has made a significant impact on audiences worldwide. In this article, we will explore the remarkable journey and insights of Alan O’Neill and how his expertise equips leaders with the skills necessary to thrive in a world of fast and significant societal, workplace, and educational changes.

Alan ONeill journey as a keynote speaker has taken him to stages all over the world. His dynamic and engaging presentations are rooted in his deep expertise in change management, workplace culture, leadership, and several other critical areas. He possesses a unique ability to captivate audiences with his storytelling and practical insights.

Change Management: Alan ONeill Forte

In a world where change is the only constant, Alan ONeill stands out as a specialist in change management. He helps organizations understand the complexities of change and provides strategies to not only survive but thrive in rapidly evolving landscapes.

One of the key elements of his approach is the recognition that change is not just about processes and systems; it’s about people. Alan emphasizes the importance of fostering a culture where individuals feel empowered to embrace change and contribute to the transformation of their organizations. His expertise extends to helping leaders and teams develop the emotional intelligence required to navigate change successfully.

Workplace Culture: The Foundation of Success

Workplace culture is an essential aspect of any organization’s success. Alan O’Neill delves deep into the intricacies of creating a positive and inclusive work environment that fosters collaboration and innovation. He emphasizes that a strong workplace culture is the driving force behind motivated employees who are committed to achieving the organization’s goals.

Leadership: Navigating Through the Storm

Alan O’Neill is a seasoned expert in leadership, drawing from his extensive experience in various sectors. He provides invaluable insights into what it takes to be a successful leader in today’s ever-changing world. His leadership principles focus on adaptability, effective communication, and the ability to guide teams through uncertain times.

Sales and Retail: Staying Competitive

In sales and retail, staying competitive is a constant challenge. Alan ONeill’s expertise in these areas is invaluable, as he provides strategies to help businesses adapt to changing consumer behaviors and market dynamics. His insights empower sales and retail professionals to embrace innovation and remain agile in the face of evolving customer preferences.

Innovation: Pioneering the Future

Innovation is at the heart of Alan O’Neill’s philosophy. He inspires individuals and organizations to think creatively and take calculated risks. His belief in the importance of innovation extends beyond technology; it includes innovative approaches to leadership, customer experience, and problem-solving.

Customer Experience: The Key to Loyalty

Exceptional customer experiences are the cornerstone of building customer loyalty and brand success. Alan ONeill’s expertise in this area helps organizations create memorable interactions and forge lasting connections with their customers. He highlights the significance of aligning customer experience with the organization’s values and culture.

Alan O’Neill’s Impact on Conferences and Audiences Worldwide

Alan ONeill has had the privilege of speaking at numerous conferences around the world, leaving a lasting impact on his audiences. His presentations are tailored to inspire and equip leaders with the skills necessary to navigate fast and significant changes in society, the workplace, and education.

His ability to engage, educate, and motivate has led to positive feedback from audiences across the globe. His real-world insights, coupled with practical takeaways, have left a profound influence on countless individuals, helping them tackle the challenges of today’s dynamic world.

Alan O’Neill’s Thought Leadership

In addition to his role as a keynote speaker, Alan O’Neill is a thought leader and media pundit who shares his expertise through various channels. He is a prolific author, contributing his insights to books, articles, and interviews. His thought leadership extends to podcasts, webinars, and social media platforms, where he engages with a diverse audience and keeps them informed about the latest trends and strategies in change management, leadership, and more.


Alan O’Neill is a beacon of guidance in an ever-changing world. His expertise as a keynote speaker and expert spans multiple critical areas, from change management and workplace culture to leadership, sales, retail, innovation, and customer experience. His insights are not just theoretical; they are practical, derived from his years of hands-on experience in various industries.

As a best-selling author, consultant, media pundit, and thought leader, Alan ONeill has impacted countless individuals and organizations, equipping them with the skills and knowledge they need to thrive in an environment characterized by fast, significant societal, workplace, and educational changes. With an engaging speaking style, a deep understanding of the dynamics of change, and a commitment to fostering positive cultures and leadership, Alan O’Neill continues to be a trusted resource for those seeking to navigate the complex challenges of our times.

In a world where the only constant is change, Alan ONeill is a guiding light, offering practical solutions to the multifaceted challenges of the 21st century. His legacy as a keynote speaker and expert will undoubtedly continue to inspire and empower individuals and organizations for years to come.

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