Go behind the scenes with customer experience leader Blake Morgan to explore the secrets of the world’s most customer-centric companies in her Modern Customer Podcast Channel. Blake is one of the world’s top keynote speakers, authority on customer experience and the bestselling author of “The Customer Of The Future” The Modern Customer reaches thousands of […]
Go behind the scenes with customer experience leader Blake Morgan to explore the secrets of the world’s most customer-centric companies in her Modern Customer Podcast Channel.
Blake is one of the world’s top keynote speakers, authority on customer experience and the bestselling author of “The Customer Of The Future” The Modern Customer reaches thousands of people each week conveying a message of how we make people feel – in business and in life – matters.
Her weekly show explores how businesses can make customers’ lives easier and better, featuring experts that provide simple, tangible advice you can immediately apply at your own organization.
Today’s customers have the luxury of choice. The answer is simple; choose customer experience and customers will choose you. Learn how to put a stake in the ground on customer experience by tuning into The Modern Customer Podcast each week with Blake Morgan.
Blake Morgan is a leader in customer experience. She is a keynote speaker and customer experience futurist and author of two books on customer experience. She’s a board member of customer service AI software Minerva.
Her bestselling second book is called “The Customer Of The Future: 10 Guiding Principles For Winning Tomorrow’s Business” (HarperCollins), identified by Business Insider as one of the top 20 books executives are reading to deal with COVID-19.
In 2021 the book won a top 5 spot on Book Authority’s list of the “Top 100 Future Of Technology Books of All-Time.” She was called one of the top 40 female keynote speakers for 2020 by Real Leaders Magazine. Her first book was “More is More: How The Best Companies Work Harder And Go Farther To Create Knock Your Socks Off Customer Experiences.”
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Dr. Tana M. Session is the host of Stop Being the Best Kept Secret and the CEO & Founder of TanaMSession.com, a certified Women Minority Business Enterprise (WMBE) with over 30 years of Human Resources experience. Dr. Session specializes in cultural engineering, facilitated experiences and leadership & organizational development. She has spent 10 years as […]
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