Shep Hyken Legacy Project is a customer experience expert and the Chief Amazement Officer of Shepard Presentations.
He is a New York Times and Wall Street Journal bestselling author and has been inducted into the National Speakers Association Hall of Fame for lifetime achievement in the speaking profession.
Shep works with companies and organizations who want to build loyal relationships with their customers and employees. His articles have been read in hundreds of publications, and he is the author of Moments of Magic®, The Loyal Customer, The Cult of the Customer, The Amazement Revolution, and Amaze Every Customer Every Time.
He is also the creator of The Customer Focus™ program, which helps clients develop a customer service culture and loyalty mindset. In 1983 Shep founded Shepard Presentations and since then has worked with hundreds of clients ranging from Fortune 100 size organizations to companies with less than 50 employees.
Some of his clients include American Airlines, AAA, Anheuser-Busch, AT&T, AETNA, Abbott Laboratories, American Express – and that’s just a few of the A’s!.
Contact Us at WeSpeak Global and follow us on Twitter
At the beginning of my career, success was based on revenue.
Over the years I’ve changed from just financial goals to lifestyle goals. How much time off and how much fun I have is as important as how much money I make.
I have a passion for what I do. I didn’t apply for this job. I made it my life’s work. That’s the business answer.
On the personal side, I’m fueled by my wife and kids. I am so glad we could afford to take time to go on vacations, travel, etc. Makes it all worthwhile.
I’ve been lucky to marry a wonderful woman and I have three amazing kids. On the business side, I started this company in 1983 and have continued to grow it over the last 32 years.
That’s a lot of staying power for this industry. Being inducted into the National Speakers Association Hall of Fame was also an amazing honor.
Most people don’t realize that the difference between good and great is sometimes (usually) just a little more effort. It’s the extra hour you work.
Or, the extra few minutes you spend doing something that others won’t take the time for. It’s sometimes subtle, but the difference can be big.
I am a do-er. I believe the biggest difference between many people who aren’t successful and those that are is simple. Those that aren’t as successful spend too much time thinking and not doing.
Those that are successful think and then DO! They act on what they have learned and use their intuition to their advantage. That’s worked for me. People say I’m at the forefront of my business. It’s only because I act faster than most.
I’m very disciplined. I have a good work ethic and like to meet deadlines. It doesn’t bother me to work hard. I also try to work smart – getting more done in less time.
Honesty, open-mindedness, ethical, inclusive, considerate and happiness.
Reading give me a continued education. I continue to hone my writing skills. I seek help, attend workshops and seminars on business and personal success – and most important, I implement what I learn.
My personal mantra in life is to have fun and make the kids smile. I am a very happy person. I think that life is too short to not be happy. I want my kids to be happy (and good). Please note that happy doesn’t mean financially wealthy. It means HAPPY!
Be focused. Get a mentor. Be patient. Save for retirement.
I am a mentor to others. I’d like to see the people that have asked for help along the way be successful – even more successful than me. That especially goes for my kids!
Six years ago Luvo Manyonga was a crystal meth ‘tic’ addict. Now he is an Olympic silver medalist and his journey from the townships to ‘flying to Rio 2016 glory’ has been well documented across the web. Luvo Manyonga | The Legacy Project I feel so blessed to have recently had the privilege of briefly […]
Every month I select someone out there who is still a bit too young to be concerned about building and leaving a legacy, but who is nevertheless absolutely ‘crushing’ it and Banele Christopher is my pick for this month’s RISING STAR. With a background in strategic communications, he is a Jozi-based entrepreneur and social media […]
Kristina Dryža is an international trend forecaster, writer and author of the allegorical novel, Grace and the Wind. Of Lithuanian origin she was raised in Adelaide, Australia and moved overseas in 1999. For the past 13 years Kristina has been based between London, New York, Tokyo and Hawaii while travelling the world gaining insight into […]
Matt Frazier is a marathoner and ultrarunner from Baltimore. His life as an endurance athlete changed when he found that he could run longer and faster on a vegetarian diet. After going vegetarian in March 2009, Frazier qualified for the prestigious Boston Marathon with a time of 3:09:59, more than an hour and a half […]
Bridgette Gasa is the founder and Managing Director of The Elilox Group. She holds a PhD in Construction Management with NMMU and is the Chartered Institute of Building’s (CIOB) Past-President for the Africa Region. She serves on a number of Boards and is a recipient of prestigious awards which include a Department of Science & […]
Sean Swarner was voted One of the World’s Top 8 Inspiring People of all Time and is the recipient of ESPN’s, Don’t Ever Give Up Award. He is a two time cancer survivor who was first diagnosed at age 13 with Hodgkin’s Disease and later with Askin’s sarcoma and is believed to be the only […]
Alasdair Harris is a marine ecologist with an unhealthy obsession for corals and has spent the past decade developing conservation initiatives in the Indian Ocean. Alasdair is recipient of the IUCN World Conservation Union’s Young Conservationists Award, winner of the Conde Nast Environment Award, an Ashoka Fellow, and a passionate ambassador of Australia’s penguins. His […]
Tony Horton is an American fitness trainer best known for the boot camp style P90X home fitness program. Tony has been featured in numerous national publications like Men’s Fitness, Fitness, SELF, Women’s Health, People, LA HEALTH, ESPN, Washington Post, Washington Examiner, Politico, LA Times, Roll Call, Military Times and has made multiple appearances on National […]
These remain the property of its owner and are not affiliated with or endorsed by WeSpeak Global.
Our Mission
© All rights reserved 2025. Created using VOXEL THEME
