Shep Hyken Legacy Project is a customer experience expert and the Chief Amazement Officer of Shepard Presentations.
He is a New York Times and Wall Street Journal bestselling author and has been inducted into the National Speakers Association Hall of Fame for lifetime achievement in the speaking profession.
Shep works with companies and organizations who want to build loyal relationships with their customers and employees. His articles have been read in hundreds of publications, and he is the author of Moments of Magic®, The Loyal Customer, The Cult of the Customer, The Amazement Revolution, and Amaze Every Customer Every Time.
He is also the creator of The Customer Focus™ program, which helps clients develop a customer service culture and loyalty mindset. In 1983 Shep founded Shepard Presentations and since then has worked with hundreds of clients ranging from Fortune 100 size organizations to companies with less than 50 employees.
Some of his clients include American Airlines, AAA, Anheuser-Busch, AT&T, AETNA, Abbott Laboratories, American Express – and that’s just a few of the A’s!.
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At the beginning of my career, success was based on revenue.
Over the years I’ve changed from just financial goals to lifestyle goals. How much time off and how much fun I have is as important as how much money I make.
At the beginning of my career, success was based on revenue.
Over the years I’ve changed from just financial goals to lifestyle goals. How much time off and how much fun I have is as important as how much money I make.
At the beginning of my career, success was based on revenue.
Over the years I’ve changed from just financial goals to lifestyle goals. How much time off and how much fun I have is as important as how much money I make.
At the beginning of my career, success was based on revenue.
Over the years I’ve changed from just financial goals to lifestyle goals. How much time off and how much fun I have is as important as how much money I make.
At the beginning of my career, success was based on revenue.
Over the years I’ve changed from just financial goals to lifestyle goals. How much time off and how much fun I have is as important as how much money I make.
At the beginning of my career, success was based on revenue.
Over the years I’ve changed from just financial goals to lifestyle goals. How much time off and how much fun I have is as important as how much money I make.
At the beginning of my career, success was based on revenue.
Over the years I’ve changed from just financial goals to lifestyle goals. How much time off and how much fun I have is as important as how much money I make.
At the beginning of my career, success was based on revenue.
Over the years I’ve changed from just financial goals to lifestyle goals. How much time off and how much fun I have is as important as how much money I make.
John Klukas was born in St. Paul, Minnesota. After receiving his B.A. in Psychology from the University of Minnesota, his interest in pursuing photography brought him first to Bangkok, Thailand and presently to New York City. Klukas works primarily in fashion photography and his work has appeared in a range of art and editorial publications […]
José Manuel Ramos-Horta GCL AC is the United Nations’ special Representative and Head of the United Nations Integrated Peacebuilding Office in Guinea-Bissau (UNIOGBIS). He was the President of East Timor from 2007 to 2012, the second since independence from Indonesia, and is a co-recipient of the 1996 Nobel Peace Prize. He began his career in […]
Eunice was honored by the World Economic Forum as a Young Global Leader in 2012 for her professional accomplishments and commitment to society, as well as her potential to contribute to shaping the future of the world by providing inspiring leadership. Forbes named Eunice as one of the 20 Youngest Power Women in Africa. She […]
Dr. Adisa A. Alkebulan is an Associate Professor in Africana Studies at San Diego State University. He is also the Director of Study Abroad Programs in the Department of Africana Studies. He takes teams of students and community members to locations all over the world to learn about their histories and cultures as well as […]
Asha De Vos | The Legacy Project has published several key research publications on Sri Lankan blue whales, which have led to this population being designated as a species in urgent need of conservation research by the International Whaling Commission (IWC). The IWC has since invited key Sri Lankan government personnel to participate in whale […]
Conrad Koch is one of South Africa’s most in demand comedy talents. He combines hilarious comedy with world-class puppetry, and has done so for over fifteen years to local and international acclaim. Conrad was the winner of the 2010 Entertainer of the Year award, and of a 2012 Standard Bank Ovation Award from the National […]
From the window of my top floor office in Cape Town I can see Lions Head and Table Mountain. I can also see the majestic and totally luxurious Cape Grace Hotel, one of the many hotels that Stuart Brand and his family built up over the course of generations, before selling out to the International […]
Andrew is the co-founder and Managing Director of Yuppiechef, and heads up their strategy and technology. After developing websites and intranets for clients since 1999, he founded Yuppiechef in 2006 with Shane Dryden as a part-time venture while they continued to run a small web agency. Yuppiechef has since grown in to one of South […]
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