Shep Hyken Legacy Project is a customer experience expert and the Chief Amazement Officer of Shepard Presentations.
He is a New York Times and Wall Street Journal bestselling author and has been inducted into the National Speakers Association Hall of Fame for lifetime achievement in the speaking profession.
Shep works with companies and organizations who want to build loyal relationships with their customers and employees. His articles have been read in hundreds of publications, and he is the author of Moments of Magic®, The Loyal Customer, The Cult of the Customer, The Amazement Revolution, and Amaze Every Customer Every Time.
He is also the creator of The Customer Focus™ program, which helps clients develop a customer service culture and loyalty mindset. In 1983 Shep founded Shepard Presentations and since then has worked with hundreds of clients ranging from Fortune 100 size organizations to companies with less than 50 employees.
Some of his clients include American Airlines, AAA, Anheuser-Busch, AT&T, AETNA, Abbott Laboratories, American Express – and that’s just a few of the A’s!.
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At the beginning of my career, success was based on revenue.
Over the years I’ve changed from just financial goals to lifestyle goals. How much time off and how much fun I have is as important as how much money I make.
I have a passion for what I do. I didn’t apply for this job. I made it my life’s work. That’s the business answer.
On the personal side, I’m fueled by my wife and kids. I am so glad we could afford to take time to go on vacations, travel, etc. Makes it all worthwhile.
I’ve been lucky to marry a wonderful woman and I have three amazing kids. On the business side, I started this company in 1983 and have continued to grow it over the last 32 years.
That’s a lot of staying power for this industry. Being inducted into the National Speakers Association Hall of Fame was also an amazing honor.
Most people don’t realize that the difference between good and great is sometimes (usually) just a little more effort. It’s the extra hour you work.
Or, the extra few minutes you spend doing something that others won’t take the time for. It’s sometimes subtle, but the difference can be big.
I am a do-er. I believe the biggest difference between many people who aren’t successful and those that are is simple. Those that aren’t as successful spend too much time thinking and not doing.
Those that are successful think and then DO! They act on what they have learned and use their intuition to their advantage. That’s worked for me. People say I’m at the forefront of my business. It’s only because I act faster than most.
I’m very disciplined. I have a good work ethic and like to meet deadlines. It doesn’t bother me to work hard. I also try to work smart – getting more done in less time.
Honesty, open-mindedness, ethical, inclusive, considerate and happiness.
Reading give me a continued education. I continue to hone my writing skills. I seek help, attend workshops and seminars on business and personal success – and most important, I implement what I learn.
My personal mantra in life is to have fun and make the kids smile. I am a very happy person. I think that life is too short to not be happy. I want my kids to be happy (and good). Please note that happy doesn’t mean financially wealthy. It means HAPPY!
Be focused. Get a mentor. Be patient. Save for retirement.
I am a mentor to others. I’d like to see the people that have asked for help along the way be successful – even more successful than me. That especially goes for my kids!
Zainab Salbi | The Legacy Project is an Iraqi-American humanitarian, entrepreneur, author, and media commentator who has dedicated herself to women’s rights and freedom. At the age of 23, she founded Women for Women International—a grassroots humanitarian and development organization dedicated to serving women survivors of war. Under her leadership (1993-2011), Women for Women International […]
Her heart has answered the call to empower the next generation in Africa to learn to code. Camille Agon has been instrumental in co founding a French and South African initiative We Think Code with Arlene Mulder. Her ambition to source and develop the next generation of Africa’s digital talent is realised thereby echoing the […]
Ryan Carson is an entrepreneur and the co-founder of Treehouse, a online interactive education platform that teaches students how to make websites or mobile applications. The company is revolutionizing the tech-education space as it continues to grow with over 70 000 active students . The Essence of Tree-house | It’s an online technology school. So […]
Aspen Heights began with the vision to have the best product for students. We looked across a landscape of mostly aging apartment communities and wanted to “Revolutionize Student Living.” We actually listened to students and turned that feedback into communities they love. As we’ve grown, our neighborhoods continue to change and improve, but people have […]
Richard St John is a Success Analyst , Speaker , Author and marathon runner. He achieved success as a member of scientific staff at Nortel Networks R&D labs. He’s won design awards, did breakthrough consumer/user research, and masterminded creative production for many of Nortel’s largest product launches. He started The St. John Group, an innovative […]
Conrad Koch is one of South Africa’s most in demand comedy talents. He combines hilarious comedy with world-class puppetry, and has done so for over fifteen years to local and international acclaim. Conrad was the winner of the 2010 Entertainer of the Year award, and of a 2012 Standard Bank Ovation Award from the National […]
Suzanne Frazer is the co-founder of the MACZAC Douglas Tom “Thumbs-Up” Award winning non-profit organization Beach Environmental Awareness Campaign Hawai’i also known as the B.E.A.C.H. The all-volunteer organization’s mission is to build awareness of marine debris and find solutions through environmental education, plastic reduction, litter prevention campaigns and beach clean-ups. In 2013, Suzanne together with […]
Fola Dokunmu is based in South Africa and has over 24 years experience in the soccer industry first as a player, then in coaching, talent identification, sports management and branding for athletes, also in sports organizations and corporate looking to invest in sports and sponsorships. My Definition Of Success | Success to me, is when at […]
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