Shep Hyken Legacy Project is a customer experience expert and the Chief Amazement Officer of Shepard Presentations.
He is a New York Times and Wall Street Journal bestselling author and has been inducted into the National Speakers Association Hall of Fame for lifetime achievement in the speaking profession.
Shep works with companies and organizations who want to build loyal relationships with their customers and employees. His articles have been read in hundreds of publications, and he is the author of Moments of Magic®, The Loyal Customer, The Cult of the Customer, The Amazement Revolution, and Amaze Every Customer Every Time.
He is also the creator of The Customer Focus™ program, which helps clients develop a customer service culture and loyalty mindset. In 1983 Shep founded Shepard Presentations and since then has worked with hundreds of clients ranging from Fortune 100 size organizations to companies with less than 50 employees.
Some of his clients include American Airlines, AAA, Anheuser-Busch, AT&T, AETNA, Abbott Laboratories, American Express – and that’s just a few of the A’s!.
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At the beginning of my career, success was based on revenue.
Over the years I’ve changed from just financial goals to lifestyle goals. How much time off and how much fun I have is as important as how much money I make.
I have a passion for what I do. I didn’t apply for this job. I made it my life’s work. That’s the business answer.
On the personal side, I’m fueled by my wife and kids. I am so glad we could afford to take time to go on vacations, travel, etc. Makes it all worthwhile.
I’ve been lucky to marry a wonderful woman and I have three amazing kids. On the business side, I started this company in 1983 and have continued to grow it over the last 32 years.
That’s a lot of staying power for this industry. Being inducted into the National Speakers Association Hall of Fame was also an amazing honor.
Most people don’t realize that the difference between good and great is sometimes (usually) just a little more effort. It’s the extra hour you work.
Or, the extra few minutes you spend doing something that others won’t take the time for. It’s sometimes subtle, but the difference can be big.
I am a do-er. I believe the biggest difference between many people who aren’t successful and those that are is simple. Those that aren’t as successful spend too much time thinking and not doing.
Those that are successful think and then DO! They act on what they have learned and use their intuition to their advantage. That’s worked for me. People say I’m at the forefront of my business. It’s only because I act faster than most.
I’m very disciplined. I have a good work ethic and like to meet deadlines. It doesn’t bother me to work hard. I also try to work smart – getting more done in less time.
Honesty, open-mindedness, ethical, inclusive, considerate and happiness.
Reading give me a continued education. I continue to hone my writing skills. I seek help, attend workshops and seminars on business and personal success – and most important, I implement what I learn.
My personal mantra in life is to have fun and make the kids smile. I am a very happy person. I think that life is too short to not be happy. I want my kids to be happy (and good). Please note that happy doesn’t mean financially wealthy. It means HAPPY!
Be focused. Get a mentor. Be patient. Save for retirement.
I am a mentor to others. I’d like to see the people that have asked for help along the way be successful – even more successful than me. That especially goes for my kids!
Mr. Sam Pitroda is an internationally respected telecom inventor, entrepreneur, development thinker, and policy maker who has spent 49 years in information and communications technology (ICT) and related global and national developments. Credited with having laid the foundation for India’s telecommunications and technology revolution of the 1980s, Mr. Pitroda has been a leading campaigner to […]
Mark is a South African writer and director. He graduated with Honours in Dramatic Art from the University of the Witwatersrand. After completing his studies, he taught himself screenwriting and film appreciation before traveling to Los Angeles, where he worked as a script reader for several production companies.Since then, Mark has worked as a freelance […]
Prof Jonathan Jansen is the Rector and Vice-Chancellor of the University of the Free State. He is also the Honorary Professor of Education at the University of the Witwatersrand and Visiting Fellow at the National Research Foundation. Jansen also serves as an Independent Non-Executive Director for Advtech Limited and is the Chairman at the School […]
Nicky Abdinor Legacy Project is an Inspirational Keynote Speaker and registered Clinical Psychologist. She is available for consultations at her private practice in Milnerton, Cape Town. Nicky travels nationally and internationally for keynote speaking events. Nicky Abdinor Legacy Project She is always commended on being a “credible” agent of change whether you are connecting with […]
George Saunders is a New York Times bestselling American writer of short stories, essays, novellas and children’s books. In 2000, The New Yorker named him one of the “Best Writers Under 40.” He writes regularly for The New Yorker and Harper’s, as well as Esquire, GQ, and The New York Times Magazine. My Definition Of […]
Edward Mogano is a vibrant and talented young South African, that we’ve recently discovered, who seems to have his head firmly entrenched in helping prepare the youth of today for the solutions of tomorrow, as he blogs about creating awareness around the current paradigm-shift trends taking place throughout the world right now. About my Life […]
Here Clive Butkow shares his journey from humble beginnings, through a remarkable career, leading from the front and investing and growing human capital. He advises on investment in self development, being always willing to learn but also being willing to teach. Clive Butkow | Legacy Project Tackling the job generation challenge currently facing South Africa, […]
Francisca Kakra Forson is an international freelance journalist with Voice of America and West Africa Democracy radio based in Ghana and a consultant for the Institute for Statistical, Social & Economic Research at the University of Ghana. She is also fast becoming a powerful social activist and in-demand motivational speaker with a passion for matters […]
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