Shep Hyken Legacy Project is a customer experience expert and the Chief Amazement Officer of Shepard Presentations.
He is a New York Times and Wall Street Journal bestselling author and has been inducted into the National Speakers Association Hall of Fame for lifetime achievement in the speaking profession.
Shep works with companies and organizations who want to build loyal relationships with their customers and employees. His articles have been read in hundreds of publications, and he is the author of Moments of Magic®, The Loyal Customer, The Cult of the Customer, The Amazement Revolution, and Amaze Every Customer Every Time.
He is also the creator of The Customer Focus™ program, which helps clients develop a customer service culture and loyalty mindset. In 1983 Shep founded Shepard Presentations and since then has worked with hundreds of clients ranging from Fortune 100 size organizations to companies with less than 50 employees.
Some of his clients include American Airlines, AAA, Anheuser-Busch, AT&T, AETNA, Abbott Laboratories, American Express – and that’s just a few of the A’s!.
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At the beginning of my career, success was based on revenue.
Over the years I’ve changed from just financial goals to lifestyle goals. How much time off and how much fun I have is as important as how much money I make.
I have a passion for what I do. I didn’t apply for this job. I made it my life’s work. That’s the business answer.
On the personal side, I’m fueled by my wife and kids. I am so glad we could afford to take time to go on vacations, travel, etc. Makes it all worthwhile.
I’ve been lucky to marry a wonderful woman and I have three amazing kids. On the business side, I started this company in 1983 and have continued to grow it over the last 32 years.
That’s a lot of staying power for this industry. Being inducted into the National Speakers Association Hall of Fame was also an amazing honor.
Most people don’t realize that the difference between good and great is sometimes (usually) just a little more effort. It’s the extra hour you work.
Or, the extra few minutes you spend doing something that others won’t take the time for. It’s sometimes subtle, but the difference can be big.
I am a do-er. I believe the biggest difference between many people who aren’t successful and those that are is simple. Those that aren’t as successful spend too much time thinking and not doing.
Those that are successful think and then DO! They act on what they have learned and use their intuition to their advantage. That’s worked for me. People say I’m at the forefront of my business. It’s only because I act faster than most.
I’m very disciplined. I have a good work ethic and like to meet deadlines. It doesn’t bother me to work hard. I also try to work smart – getting more done in less time.
Honesty, open-mindedness, ethical, inclusive, considerate and happiness.
Reading give me a continued education. I continue to hone my writing skills. I seek help, attend workshops and seminars on business and personal success – and most important, I implement what I learn.
My personal mantra in life is to have fun and make the kids smile. I am a very happy person. I think that life is too short to not be happy. I want my kids to be happy (and good). Please note that happy doesn’t mean financially wealthy. It means HAPPY!
Be focused. Get a mentor. Be patient. Save for retirement.
I am a mentor to others. I’d like to see the people that have asked for help along the way be successful – even more successful than me. That especially goes for my kids!
Bruce Bueno de Mesquita is a political scientist specializing in international relations and foreign policy. He is a professor at New York University and senior fellow at Stanford University’s Hoover Institution. Bruce is a former Guggenheim Fellow and founded the company Mesquita & Roundell, which makes political forecasts. My Definition Of Success | In my case […]
Douglas Rogers is a Zimbabwe-born journalist and travel writer based in New York City. His book, The Last Resort: A Memoir of Zimbabwe, was published in 2009. The Last Resort is a remarkable true story about one family in a country under siege, and a testament to the love, perseverance, and resilience of the human […]
Eunice was honored by the World Economic Forum as a Young Global Leader in 2012 for her professional accomplishments and commitment to society, as well as her potential to contribute to shaping the future of the world by providing inspiring leadership. Forbes named Eunice as one of the 20 Youngest Power Women in Africa. She […]
Nigel Saval was motivated by his love for surfing and the pivotal role that this sport played in his life, he started the 9 Miles Project in 2013 with the vision of improving the community. The project works with the youth of Strandfontein, Bayview, San Remo and surrounding informal settlements in the Western Cape and […]
Ommo is the Founder and CEO of iBez, a technology company that provides software development services and also owns a number of web-based applications. She is a qualified IT Practitioner, entrepreneur and public speaker with many years of experience gained from working for a string of well-known investment banks and software companies both in the […]
Taryn Lock is the Executive Director of Read to Rise, the NGO she co-founded with her husband Athol Williams. Having now interviewed them both on The Legacy Project I formally declare this couple as one of South Africa’s most special jewels. What hearts and passion they have for a better South Africa. In 2013, Taryn […]
Prof. Sesh Paruk has 18 Years’ experience at Senior & Top Management level in the Private and Public Sectors. She is currently supporting the Department of Public Works Turnaround strategy in the capacity of change management and culture change specialist. Prof. Sesh Paruk | The Legacy Project Sesh completed her role as the 1st HR […]
Our dream when we started CA Connect was to be the first private SAICA[1]-accredited CTA[2] in South Africa that offered contact education to students who were not able to study on a full-time basis. We wanted to run a programme that was founded on inclusion, support and genuine care taking a fresh look at education, […]
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