Shep Hyken Legacy Project is a customer experience expert and the Chief Amazement Officer of Shepard Presentations.
He is a New York Times and Wall Street Journal bestselling author and has been inducted into the National Speakers Association Hall of Fame for lifetime achievement in the speaking profession.
Shep works with companies and organizations who want to build loyal relationships with their customers and employees. His articles have been read in hundreds of publications, and he is the author of Moments of Magic®, The Loyal Customer, The Cult of the Customer, The Amazement Revolution, and Amaze Every Customer Every Time.
He is also the creator of The Customer Focus™ program, which helps clients develop a customer service culture and loyalty mindset. In 1983 Shep founded Shepard Presentations and since then has worked with hundreds of clients ranging from Fortune 100 size organizations to companies with less than 50 employees.
Some of his clients include American Airlines, AAA, Anheuser-Busch, AT&T, AETNA, Abbott Laboratories, American Express – and that’s just a few of the A’s!.
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At the beginning of my career, success was based on revenue.
Over the years I’ve changed from just financial goals to lifestyle goals. How much time off and how much fun I have is as important as how much money I make.
I have a passion for what I do. I didn’t apply for this job. I made it my life’s work. That’s the business answer.
On the personal side, I’m fueled by my wife and kids. I am so glad we could afford to take time to go on vacations, travel, etc. Makes it all worthwhile.
I’ve been lucky to marry a wonderful woman and I have three amazing kids. On the business side, I started this company in 1983 and have continued to grow it over the last 32 years.
That’s a lot of staying power for this industry. Being inducted into the National Speakers Association Hall of Fame was also an amazing honor.
Most people don’t realize that the difference between good and great is sometimes (usually) just a little more effort. It’s the extra hour you work.
Or, the extra few minutes you spend doing something that others won’t take the time for. It’s sometimes subtle, but the difference can be big.
I am a do-er. I believe the biggest difference between many people who aren’t successful and those that are is simple. Those that aren’t as successful spend too much time thinking and not doing.
Those that are successful think and then DO! They act on what they have learned and use their intuition to their advantage. That’s worked for me. People say I’m at the forefront of my business. It’s only because I act faster than most.
I’m very disciplined. I have a good work ethic and like to meet deadlines. It doesn’t bother me to work hard. I also try to work smart – getting more done in less time.
Honesty, open-mindedness, ethical, inclusive, considerate and happiness.
Reading give me a continued education. I continue to hone my writing skills. I seek help, attend workshops and seminars on business and personal success – and most important, I implement what I learn.
My personal mantra in life is to have fun and make the kids smile. I am a very happy person. I think that life is too short to not be happy. I want my kids to be happy (and good). Please note that happy doesn’t mean financially wealthy. It means HAPPY!
Be focused. Get a mentor. Be patient. Save for retirement.
I am a mentor to others. I’d like to see the people that have asked for help along the way be successful – even more successful than me. That especially goes for my kids!
Maria Popova is a reader, writer, interestingness hunter-gatherer, and curious mind at large. She has previously written for WiredUK, The Atlantic, The New York Times, and Harvard’s Nieman Journalism Lab, among others, and is an MIT Futures of Entertainment Fellow. I Am Driven By | The yearning to learn how to live, how to lead […]
Prof Saurabh Sinha cannot but leave an impression on those who encounter him. As one of South Africa’s great electronic engineers he has obtained his B. Eng, M. Eng and Ph.D. degrees in Electronic Engineering from the University of Pretoria (UP) having achieved both his B. Eng and M. Eng with distinction. As a published […]
Sean Swarner was voted One of the World’s Top 8 Inspiring People of all Time and is the recipient of ESPN’s, Don’t Ever Give Up Award. He is a two time cancer survivor who was first diagnosed at age 13 with Hodgkin’s Disease and later with Askin’s sarcoma and is believed to be the only […]
Kare Anderson is an Emmy-winning former NBC and Wall Street Journal reporter, now connective behavior speaker and columnist for Forbes and Huffington Post. Anderson’s TED talk on The Web of Humanity: Becoming an Opportunity Maker has already attracted over 1.3 million views. Her clients are as diverse as Salesforce, Novartis, S.F. Giants and The Skoll […]
Former Bafana Bafana player and Chairman of Football Magic Foundation: George is a former international football striker who played for Hellenic FC, Seven Stars, AmaZulu and most notably Bafana Bafana in the 1994 World Cup qualifiers. George then applied his football skills and experience to a distinguished career in football media publishing with Kickoff magazine, […]
Josh was born in England and moved to South Africa when he was just two years old. After graduating from the University of Stellenbosch in 2004 Josh tried to set up his own business in Pretoria. He was driven by entrepreneurial spirit, but sitting with an enormous student loan, with no contacts and no network […]
MICHAELA STRACHAN is one of UK TV’s best loved and most well-known wildlife presenters. She has been presenting since 1986 on a variety of programmes from The Wide Awake Club to The Hitman And Her, The Really Wild Show to Michaela’s Wild Challenge, Elephant Diaries to Countryfile to Springwatch and many, many more. She started […]
Aspen Heights began with the vision to have the best product for students. We looked across a landscape of mostly aging apartment communities and wanted to “Revolutionize Student Living.” We actually listened to students and turned that feedback into communities they love. As we’ve grown, our neighborhoods continue to change and improve, but people have […]
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