Shep Hyken Legacy Project is a customer experience expert and the Chief Amazement Officer of Shepard Presentations.
He is a New York Times and Wall Street Journal bestselling author and has been inducted into the National Speakers Association Hall of Fame for lifetime achievement in the speaking profession.
Shep works with companies and organizations who want to build loyal relationships with their customers and employees. His articles have been read in hundreds of publications, and he is the author of Moments of Magic®, The Loyal Customer, The Cult of the Customer, The Amazement Revolution, and Amaze Every Customer Every Time.
He is also the creator of The Customer Focus™ program, which helps clients develop a customer service culture and loyalty mindset. In 1983 Shep founded Shepard Presentations and since then has worked with hundreds of clients ranging from Fortune 100 size organizations to companies with less than 50 employees.
Some of his clients include American Airlines, AAA, Anheuser-Busch, AT&T, AETNA, Abbott Laboratories, American Express – and that’s just a few of the A’s!.
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At the beginning of my career, success was based on revenue.
Over the years I’ve changed from just financial goals to lifestyle goals. How much time off and how much fun I have is as important as how much money I make.
I have a passion for what I do. I didn’t apply for this job. I made it my life’s work. That’s the business answer.
On the personal side, I’m fueled by my wife and kids. I am so glad we could afford to take time to go on vacations, travel, etc. Makes it all worthwhile.
I’ve been lucky to marry a wonderful woman and I have three amazing kids. On the business side, I started this company in 1983 and have continued to grow it over the last 32 years.
That’s a lot of staying power for this industry. Being inducted into the National Speakers Association Hall of Fame was also an amazing honor.
Most people don’t realize that the difference between good and great is sometimes (usually) just a little more effort. It’s the extra hour you work.
Or, the extra few minutes you spend doing something that others won’t take the time for. It’s sometimes subtle, but the difference can be big.
I am a do-er. I believe the biggest difference between many people who aren’t successful and those that are is simple. Those that aren’t as successful spend too much time thinking and not doing.
Those that are successful think and then DO! They act on what they have learned and use their intuition to their advantage. That’s worked for me. People say I’m at the forefront of my business. It’s only because I act faster than most.
I’m very disciplined. I have a good work ethic and like to meet deadlines. It doesn’t bother me to work hard. I also try to work smart – getting more done in less time.
Honesty, open-mindedness, ethical, inclusive, considerate and happiness.
Reading give me a continued education. I continue to hone my writing skills. I seek help, attend workshops and seminars on business and personal success – and most important, I implement what I learn.
My personal mantra in life is to have fun and make the kids smile. I am a very happy person. I think that life is too short to not be happy. I want my kids to be happy (and good). Please note that happy doesn’t mean financially wealthy. It means HAPPY!
Be focused. Get a mentor. Be patient. Save for retirement.
I am a mentor to others. I’d like to see the people that have asked for help along the way be successful – even more successful than me. That especially goes for my kids!
Former founder and CEO of the Frances Hesselbein Leadership Institute, founded as the Peter F. Drucker Foundation for Nonprofit Management and renamed in 2012 to honor Hesselbein’s legacy and ongoing contributions. Frances passed away in 2022. Hesselbein served as the organization’s founding president and chief executive officer from 1990 to 2000 and most recently served […]
Jerome Touze is the Co-founder & Co-CEO of WAYN.com, the largest traveling social community with over 22 million members worldwide across 193 countries. Not only an Entrepreneur, he also sits on the boards and is an investor in numerous other tech-based businesses. The Essence of WAYN | I think the beauty about this is that […]
Willis Raburu is one of Citizen TV’s fast rising journalists, based in Nairobi Kenya. A distinctive and versatile TV journalist, he brings a weekly segment on Citizen TV dubbed “TruthMeter” part of Citizen TV’s weekly new prime-time line-up of programming. My Definition Of Success | Success to me used to mean a good house, a […]
Dr. Reza Aslan is an internationally acclaimed writer and scholar of religions, and the author of the #1 New York Times Bestseller Zealot: The Life and Times of Jesus of Nazareth. Reza Aslan | The Legacy Project He is the founder of Aslan Media, a social media network for news and entertainment about the Middle […]
Over the last 25 years Wade Bales has built a hugely successful wine brand and business for himself and his colleagues on the back of an obsession to have both unsurpassed local industry knowledge and the most intimate of personal relationships with SA’s leading winemakers. His unique wine merchant business model, which closely resembles that […]
Shaun Harris is most well-known for his recent role as MD for Futurelife, which he helped become the fastest growing cereal brand in SA as well as market leader in its own new segment, increasing it’s revenue tenfold and in the process leading the brand to win numerous national and international awards along the way. […]
Driven by purpose, fueled with curiosity, and actualized with a glimmer of moonshot thinking, this Nova leads powerful conversations, intuitive councils, and pioneering round-table think-tanks that refines the way business, leadership, branding, consciousness and purpose fuse together in order to create thriving markets. In fact, it’s her very own global movement to create a purpose-driven-ecosystem […]
Chris Bertish Legacy Project has a string of notable world firsts under his belt. He won the Mavericks Big Wave International surfing event in the biggest and heaviest waves ever recorded in the history of the sport. He also recently became the first person ever to cross any ocean on a SUP board, paddling 7500km’s […]
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