Shep Hyken Legacy Project is a customer experience expert and the Chief Amazement Officer of Shepard Presentations.
He is a New York Times and Wall Street Journal bestselling author and has been inducted into the National Speakers Association Hall of Fame for lifetime achievement in the speaking profession.
Shep works with companies and organizations who want to build loyal relationships with their customers and employees. His articles have been read in hundreds of publications, and he is the author of Moments of Magic®, The Loyal Customer, The Cult of the Customer, The Amazement Revolution, and Amaze Every Customer Every Time.
He is also the creator of The Customer Focus™ program, which helps clients develop a customer service culture and loyalty mindset. In 1983 Shep founded Shepard Presentations and since then has worked with hundreds of clients ranging from Fortune 100 size organizations to companies with less than 50 employees.
Some of his clients include American Airlines, AAA, Anheuser-Busch, AT&T, AETNA, Abbott Laboratories, American Express – and that’s just a few of the A’s!.
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At the beginning of my career, success was based on revenue.
Over the years I’ve changed from just financial goals to lifestyle goals. How much time off and how much fun I have is as important as how much money I make.
I have a passion for what I do. I didn’t apply for this job. I made it my life’s work. That’s the business answer.
On the personal side, I’m fueled by my wife and kids. I am so glad we could afford to take time to go on vacations, travel, etc. Makes it all worthwhile.
I’ve been lucky to marry a wonderful woman and I have three amazing kids. On the business side, I started this company in 1983 and have continued to grow it over the last 32 years.
That’s a lot of staying power for this industry. Being inducted into the National Speakers Association Hall of Fame was also an amazing honor.
Most people don’t realize that the difference between good and great is sometimes (usually) just a little more effort. It’s the extra hour you work.
Or, the extra few minutes you spend doing something that others won’t take the time for. It’s sometimes subtle, but the difference can be big.
I am a do-er. I believe the biggest difference between many people who aren’t successful and those that are is simple. Those that aren’t as successful spend too much time thinking and not doing.
Those that are successful think and then DO! They act on what they have learned and use their intuition to their advantage. That’s worked for me. People say I’m at the forefront of my business. It’s only because I act faster than most.
I’m very disciplined. I have a good work ethic and like to meet deadlines. It doesn’t bother me to work hard. I also try to work smart – getting more done in less time.
Honesty, open-mindedness, ethical, inclusive, considerate and happiness.
Reading give me a continued education. I continue to hone my writing skills. I seek help, attend workshops and seminars on business and personal success – and most important, I implement what I learn.
My personal mantra in life is to have fun and make the kids smile. I am a very happy person. I think that life is too short to not be happy. I want my kids to be happy (and good). Please note that happy doesn’t mean financially wealthy. It means HAPPY!
Be focused. Get a mentor. Be patient. Save for retirement.
I am a mentor to others. I’d like to see the people that have asked for help along the way be successful – even more successful than me. That especially goes for my kids!
John Smit TLP was one of Rugby’s most successful players of all time. He was the captain of the South African Rugby team (with an astonishing 111 caps), leading the Springboks to World Cup glory in 2007 and was inducted into the IRB Hall of Fame in 2011. He is currently the CEO of Sharks […]
Chloe Howard was born with a clubfoot. This meant enduring much corrective surgery and not growing up walking and running freely with her peers. From a young age, Chloe learnt to deal with physical and emotional suffering. Her parents wisely instilled in her the belief that she was born special and that God has a […]
Braam Hanekom is the founder and chairman of People Against Suffering, Suppression, Oppression and Poverty (PASSOP), which works for refugee rights. He was named one of Mail & Guardian‘s 200 Young South Africans. Braam has also been published in the University of Pennsylvania Law School Journal and was awarded the 2008 Inyathelo award for youth […]
After a ‘moment of magic’ when Anna was spotted by a model agency scout while working as a barmaid in London, she was thrust into the world of International modelling when she joined the agency that also managed supermodels Yasmin Le Bon and Linda Evangelista. She went on to model for some of the biggest […]
Orrin Woodward TLP has co-founded two multi-million dollar leadership companies and serves as the Chairman of the Board of The Life Leadership. He has a B.S. degree from GMI-EMI (now Kettering University) in Manufacturing Systems Engineering. In addition, he attended University Of Michigan’s prestigious MBA program, completing half of the requirements for his MBA, before […]
Ommo is the Founder and CEO of iBez, a technology company that provides software development services and also owns a number of web-based applications. She is a qualified IT Practitioner, entrepreneur and public speaker with many years of experience gained from working for a string of well-known investment banks and software companies both in the […]
Vivek Wadhwa is a Fellow at Arthur & Toni Rembe Rock Center for Corporate Governance, Stanford University; Director of Research at the Center for Entrepreneurship and Research Commercialization at the Pratt School of Engineering, Duke University; and Distinguished Fellow at Singularity University. He is author of “The Immigrant Exodus: Why America Is Losing the Global […]
“Our children are the rock on which our future will be built, our greatest asset as a nation. They will be the leaders of our country, the creators of our national wealth who care for and protect our people.” – Nelson Mandela via SOS Children’s Villages South Africa Steve Miller has an ability to communicate […]
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