Shep Hyken Legacy Project is a customer experience expert and the Chief Amazement Officer of Shepard Presentations.
He is a New York Times and Wall Street Journal bestselling author and has been inducted into the National Speakers Association Hall of Fame for lifetime achievement in the speaking profession.
Shep works with companies and organizations who want to build loyal relationships with their customers and employees. His articles have been read in hundreds of publications, and he is the author of Moments of Magic®, The Loyal Customer, The Cult of the Customer, The Amazement Revolution, and Amaze Every Customer Every Time.
He is also the creator of The Customer Focus™ program, which helps clients develop a customer service culture and loyalty mindset. In 1983 Shep founded Shepard Presentations and since then has worked with hundreds of clients ranging from Fortune 100 size organizations to companies with less than 50 employees.
Some of his clients include American Airlines, AAA, Anheuser-Busch, AT&T, AETNA, Abbott Laboratories, American Express – and that’s just a few of the A’s!.
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At the beginning of my career, success was based on revenue.
Over the years I’ve changed from just financial goals to lifestyle goals. How much time off and how much fun I have is as important as how much money I make.
I have a passion for what I do. I didn’t apply for this job. I made it my life’s work. That’s the business answer.
On the personal side, I’m fueled by my wife and kids. I am so glad we could afford to take time to go on vacations, travel, etc. Makes it all worthwhile.
I’ve been lucky to marry a wonderful woman and I have three amazing kids. On the business side, I started this company in 1983 and have continued to grow it over the last 32 years.
That’s a lot of staying power for this industry. Being inducted into the National Speakers Association Hall of Fame was also an amazing honor.
Most people don’t realize that the difference between good and great is sometimes (usually) just a little more effort. It’s the extra hour you work.
Or, the extra few minutes you spend doing something that others won’t take the time for. It’s sometimes subtle, but the difference can be big.
I am a do-er. I believe the biggest difference between many people who aren’t successful and those that are is simple. Those that aren’t as successful spend too much time thinking and not doing.
Those that are successful think and then DO! They act on what they have learned and use their intuition to their advantage. That’s worked for me. People say I’m at the forefront of my business. It’s only because I act faster than most.
I’m very disciplined. I have a good work ethic and like to meet deadlines. It doesn’t bother me to work hard. I also try to work smart – getting more done in less time.
Honesty, open-mindedness, ethical, inclusive, considerate and happiness.
Reading give me a continued education. I continue to hone my writing skills. I seek help, attend workshops and seminars on business and personal success – and most important, I implement what I learn.
My personal mantra in life is to have fun and make the kids smile. I am a very happy person. I think that life is too short to not be happy. I want my kids to be happy (and good). Please note that happy doesn’t mean financially wealthy. It means HAPPY!
Be focused. Get a mentor. Be patient. Save for retirement.
I am a mentor to others. I’d like to see the people that have asked for help along the way be successful – even more successful than me. That especially goes for my kids!
Mr. Ian Moir has been the Chief Executive Officer of Woolworths Holdings Limited since November 18, 2010. Mr. Moir served as Managing Director of Retail at Country Road Ltd. since January 1, 2010, served as its Chief Executive Officer from November 2000 to January 1, 2010 and served as its Chief Operating Officer. He served […]
Stig Severinsen is a four-time World Champion freediver and holder of multiple Guinness World Records and the author of Breatheology – The Art of Conscious Breathing. Stig is also the founder of the health & performance optimizing concept Breatheology® Stig Severinsen Definition Of Success | Success to me is being able to live your dreams […]
Braam Hanekom is the founder and chairman of People Against Suffering, Suppression, Oppression and Poverty (PASSOP), which works for refugee rights. He was named one of Mail & Guardian‘s 200 Young South Africans. Braam has also been published in the University of Pennsylvania Law School Journal and was awarded the 2008 Inyathelo award for youth […]
For justice to prevail, the application of maths, physics, pathology and chemistry needs to be applied. Methodically and meticulously, evidence must be analysed for the truth to be told. As a leading Forensic Scientist in South Africa, David Klatzow reveals his honest truth with us here: David Klatzow, Definition Of Success | Success means to me, […]
Mr. P. Leon Campher, also known as Philip, BEcon is the Founder of Syfrets Managed Assets as well as Coronation and African Harvest. Mr. Campher has an extensive experience in investment and asset management with Old Mutual, Syfrets Managed Assets, Coronation and African Harvest, retired from the executive positions in February 2002. He served as […]
Alyson McGregor is a graduate of Boston University School of Medicine and Brown University Emergency Medicine Residency. Dr. McGregor is the Director for the Division of Sex and Gender in Emergency Medicine (SGEM), formerly Women’s Health in Emergency Care, at Alpert Medical School Department of Emergency Medicine and Co-Director for SGEM Fellowship. Dr. McGregor is […]
Bruce Bueno de Mesquita is a political scientist specializing in international relations and foreign policy. He is a professor at New York University and senior fellow at Stanford University’s Hoover Institution. Bruce is a former Guggenheim Fellow and founded the company Mesquita & Roundell, which makes political forecasts. My Definition Of Success | In my case […]
Swaady Martin, is an Ivorian entrepreneur, prides herself as a custodian of Africa’s rich culture and history. And she preserves it with style. After an eventful, high-flying 11-year career at GE, where she held leadership positions in several divisions across the world (including acting as the Director for Sub-Saharan Africa of GE Transportation and acting-CEO […]
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