Shep Hyken Legacy Project is a customer experience expert and the Chief Amazement Officer of Shepard Presentations.
He is a New York Times and Wall Street Journal bestselling author and has been inducted into the National Speakers Association Hall of Fame for lifetime achievement in the speaking profession.
Shep works with companies and organizations who want to build loyal relationships with their customers and employees. His articles have been read in hundreds of publications, and he is the author of Moments of Magic®, The Loyal Customer, The Cult of the Customer, The Amazement Revolution, and Amaze Every Customer Every Time.
He is also the creator of The Customer Focus™ program, which helps clients develop a customer service culture and loyalty mindset. In 1983 Shep founded Shepard Presentations and since then has worked with hundreds of clients ranging from Fortune 100 size organizations to companies with less than 50 employees.
Some of his clients include American Airlines, AAA, Anheuser-Busch, AT&T, AETNA, Abbott Laboratories, American Express – and that’s just a few of the A’s!.
Contact Us at WeSpeak Global and follow us on Twitter
At the beginning of my career, success was based on revenue.
Over the years I’ve changed from just financial goals to lifestyle goals. How much time off and how much fun I have is as important as how much money I make.
I have a passion for what I do. I didn’t apply for this job. I made it my life’s work. That’s the business answer.
On the personal side, I’m fueled by my wife and kids. I am so glad we could afford to take time to go on vacations, travel, etc. Makes it all worthwhile.
I’ve been lucky to marry a wonderful woman and I have three amazing kids. On the business side, I started this company in 1983 and have continued to grow it over the last 32 years.
That’s a lot of staying power for this industry. Being inducted into the National Speakers Association Hall of Fame was also an amazing honor.
Most people don’t realize that the difference between good and great is sometimes (usually) just a little more effort. It’s the extra hour you work.
Or, the extra few minutes you spend doing something that others won’t take the time for. It’s sometimes subtle, but the difference can be big.
I am a do-er. I believe the biggest difference between many people who aren’t successful and those that are is simple. Those that aren’t as successful spend too much time thinking and not doing.
Those that are successful think and then DO! They act on what they have learned and use their intuition to their advantage. That’s worked for me. People say I’m at the forefront of my business. It’s only because I act faster than most.
I’m very disciplined. I have a good work ethic and like to meet deadlines. It doesn’t bother me to work hard. I also try to work smart – getting more done in less time.
Honesty, open-mindedness, ethical, inclusive, considerate and happiness.
Reading give me a continued education. I continue to hone my writing skills. I seek help, attend workshops and seminars on business and personal success – and most important, I implement what I learn.
My personal mantra in life is to have fun and make the kids smile. I am a very happy person. I think that life is too short to not be happy. I want my kids to be happy (and good). Please note that happy doesn’t mean financially wealthy. It means HAPPY!
Be focused. Get a mentor. Be patient. Save for retirement.
I am a mentor to others. I’d like to see the people that have asked for help along the way be successful – even more successful than me. That especially goes for my kids!
Ben started in TV more than 14 years ago where he was involved in both live and pre-recorded programs at Namibia’s one and only national broadcaster: NBC. Fast-forward several years, he found himself in the fantastical world of TV Commercials hoping this industry to be full of excitement, glitz and glamour. Needless to say, this […]
Fola Dokunmu is based in South Africa and has over 24 years experience in the soccer industry first as a player, then in coaching, talent identification, sports management and branding for athletes, also in sports organizations and corporate looking to invest in sports and sponsorships. My Definition Of Success | Success to me, is when at […]
Every month I select someone out there who is still a bit too young to be concerned about building and leaving a legacy, but who is nevertheless absolutely ‘crushing’ it and Banele Christopher is my pick for this month’s RISING STAR. With a background in strategic communications, he is a Jozi-based entrepreneur and social media […]
Penny Heyns TLP is, without doubt, the world’s greatest female breaststroke swimmer of the 20th Century. She is the only woman in Olympic history to win both the 100 and 200 meter breaststroke events in Atlanta 1996 and broke 14 individual world records during her career. Her achievements brought her personal audiences with Nelson Mandela […]
Valarie Kaur is a national interfaith leader, documentary filmmaker, and lawyer who centers her work around the power of storytelling. She is the founder of Groundswell at Auburn Seminary, a non-profit initiative with 100,000 members that equips people of faith in social movements. Working with students and communities, she has made award-winning films and led […]
Tony Horton is an American fitness trainer best known for the boot camp style P90X home fitness program. Tony has been featured in numerous national publications like Men’s Fitness, Fitness, SELF, Women’s Health, People, LA HEALTH, ESPN, Washington Post, Washington Examiner, Politico, LA Times, Roll Call, Military Times and has made multiple appearances on National […]
Mike Laws is an expert in mobile communications and is currently the CEO of Imaginatrix, a company providing mobile marketing and advertising consulting services. He has worked with some of South Africa’s biggest brand names and was instrumental in the commercialisation of Vodacom’s “please call me” service. He strongly believes that mobile communications have the […]
H.E. Dr. Ambassador Tal Edgars is one of the most sought after business strategists of our time. He is the founder of the GBSH Consult Group and companies such as GGKAfrica, Edgars International, Tal Edgars Media Franchise. He is also the author of “Good karma in Business”. He sits on the board of several companies […]
No results available
ResetThese remain the property of its owner and are not affiliated with or endorsed by WeSpeak Global.
Our Mission
© All rights reserved 2025. Created using VOXEL THEME