Shep Hyken Legacy Project is a customer experience expert and the Chief Amazement Officer of Shepard Presentations.
He is a New York Times and Wall Street Journal bestselling author and has been inducted into the National Speakers Association Hall of Fame for lifetime achievement in the speaking profession.
Shep works with companies and organizations who want to build loyal relationships with their customers and employees. His articles have been read in hundreds of publications, and he is the author of Moments of Magic®, The Loyal Customer, The Cult of the Customer, The Amazement Revolution, and Amaze Every Customer Every Time.
He is also the creator of The Customer Focus™ program, which helps clients develop a customer service culture and loyalty mindset. In 1983 Shep founded Shepard Presentations and since then has worked with hundreds of clients ranging from Fortune 100 size organizations to companies with less than 50 employees.
Some of his clients include American Airlines, AAA, Anheuser-Busch, AT&T, AETNA, Abbott Laboratories, American Express – and that’s just a few of the A’s!.
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At the beginning of my career, success was based on revenue.
Over the years I’ve changed from just financial goals to lifestyle goals. How much time off and how much fun I have is as important as how much money I make.
I have a passion for what I do. I didn’t apply for this job. I made it my life’s work. That’s the business answer.
On the personal side, I’m fueled by my wife and kids. I am so glad we could afford to take time to go on vacations, travel, etc. Makes it all worthwhile.
I’ve been lucky to marry a wonderful woman and I have three amazing kids. On the business side, I started this company in 1983 and have continued to grow it over the last 32 years.
That’s a lot of staying power for this industry. Being inducted into the National Speakers Association Hall of Fame was also an amazing honor.
Most people don’t realize that the difference between good and great is sometimes (usually) just a little more effort. It’s the extra hour you work.
Or, the extra few minutes you spend doing something that others won’t take the time for. It’s sometimes subtle, but the difference can be big.
I am a do-er. I believe the biggest difference between many people who aren’t successful and those that are is simple. Those that aren’t as successful spend too much time thinking and not doing.
Those that are successful think and then DO! They act on what they have learned and use their intuition to their advantage. That’s worked for me. People say I’m at the forefront of my business. It’s only because I act faster than most.
I’m very disciplined. I have a good work ethic and like to meet deadlines. It doesn’t bother me to work hard. I also try to work smart – getting more done in less time.
Honesty, open-mindedness, ethical, inclusive, considerate and happiness.
Reading give me a continued education. I continue to hone my writing skills. I seek help, attend workshops and seminars on business and personal success – and most important, I implement what I learn.
My personal mantra in life is to have fun and make the kids smile. I am a very happy person. I think that life is too short to not be happy. I want my kids to be happy (and good). Please note that happy doesn’t mean financially wealthy. It means HAPPY!
Be focused. Get a mentor. Be patient. Save for retirement.
I am a mentor to others. I’d like to see the people that have asked for help along the way be successful – even more successful than me. That especially goes for my kids!
Piers Fawkes is the founder and Editor-in-Chief of PSFK.com, a go-to source for new ideas and inspiration for creative professionals. Each month, 1 million creative professionals turn to the site to unearth new ideas that enable product, service and marketing innovation. Piers also hosts conferences and salons around the world, during which he and his […]
A Boston native, Asha began playing violin and viola at age six and is a graduate of the New England Conservatory Preparatory School where she studied privately with Boston Symphony Orchestra members Michael Zaretsky and Edward Gazouleas. In 2004, Asha moved to Los Angeles to pursue a full-time music career on her electric 7-string Viper […]
Holmes is a co-founder of Fight for the Future. He also co-founded Miro, Open Congress, and Amara, and ran online campaigns for the Free Software Foundation. Fight for the Future is known for powerful and viral organizing campaigns that changed Internet history both nationally and globally. Faced with the passage of the Stop Online Piracy […]
Joanne Harris (MBE) was born in Barnsley in 1964, of a French mother and an English father. She studied Modern and Mediaeval Languages at Cambridge and was a teacher for fifteen years, during which time she published three novels, including Chocolat (1999), which was made into an Oscar-nominated film starring Juliette Binoche . Since then, […]
For justice to prevail, the application of maths, physics, pathology and chemistry needs to be applied. Methodically and meticulously, evidence must be analysed for the truth to be told. As a leading Forensic Scientist in South Africa, David Klatzow reveals his honest truth with us here: David Klatzow, Definition Of Success | Success means to me, […]
Michael Jordaan, Venture Capitalist and wine enthusiast stepped down as CEO of First National Bank, one of SA’s largest banks with a customer base of nearly nine million, in August 2013 to pursue his passion for entrepreneurship. With more than 20 years’ experience in the financial services sector and nearly a decade at the helm […]
Tumi Frazier Legacy Project is a passionate South African entrepreneur, a powerhouse in every sense of the word. Through her inspirational leadership, combined with an ambitious vision and an endless source of energy, her company, Tumi Frazier International, is helping to develop thousands of new women leaders in Africa. Tumi Frazier Legacy Project Tumi Frazier […]
Richard Cohen is founder and CEO of music media and digital rights company, LoveLive. Founded in 2008, LoveLive brings together brands, broadcasters, digital platforms and labels; combining unique access to music rights with digital and marketing capability to create, monetise and distribute premium music content, and deliver high-impact campaigns across a variety of channels. LoveLive […]
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