Shep Hyken Legacy Project is a customer experience expert and the Chief Amazement Officer of Shepard Presentations.
He is a New York Times and Wall Street Journal bestselling author and has been inducted into the National Speakers Association Hall of Fame for lifetime achievement in the speaking profession.
Shep works with companies and organizations who want to build loyal relationships with their customers and employees. His articles have been read in hundreds of publications, and he is the author of Moments of Magic®, The Loyal Customer, The Cult of the Customer, The Amazement Revolution, and Amaze Every Customer Every Time.
He is also the creator of The Customer Focus™ program, which helps clients develop a customer service culture and loyalty mindset. In 1983 Shep founded Shepard Presentations and since then has worked with hundreds of clients ranging from Fortune 100 size organizations to companies with less than 50 employees.
Some of his clients include American Airlines, AAA, Anheuser-Busch, AT&T, AETNA, Abbott Laboratories, American Express – and that’s just a few of the A’s!.
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At the beginning of my career, success was based on revenue.
Over the years I’ve changed from just financial goals to lifestyle goals. How much time off and how much fun I have is as important as how much money I make.
I have a passion for what I do. I didn’t apply for this job. I made it my life’s work. That’s the business answer.
On the personal side, I’m fueled by my wife and kids. I am so glad we could afford to take time to go on vacations, travel, etc. Makes it all worthwhile.
I’ve been lucky to marry a wonderful woman and I have three amazing kids. On the business side, I started this company in 1983 and have continued to grow it over the last 32 years.
That’s a lot of staying power for this industry. Being inducted into the National Speakers Association Hall of Fame was also an amazing honor.
Most people don’t realize that the difference between good and great is sometimes (usually) just a little more effort. It’s the extra hour you work.
Or, the extra few minutes you spend doing something that others won’t take the time for. It’s sometimes subtle, but the difference can be big.
I am a do-er. I believe the biggest difference between many people who aren’t successful and those that are is simple. Those that aren’t as successful spend too much time thinking and not doing.
Those that are successful think and then DO! They act on what they have learned and use their intuition to their advantage. That’s worked for me. People say I’m at the forefront of my business. It’s only because I act faster than most.
I’m very disciplined. I have a good work ethic and like to meet deadlines. It doesn’t bother me to work hard. I also try to work smart – getting more done in less time.
Honesty, open-mindedness, ethical, inclusive, considerate and happiness.
Reading give me a continued education. I continue to hone my writing skills. I seek help, attend workshops and seminars on business and personal success – and most important, I implement what I learn.
My personal mantra in life is to have fun and make the kids smile. I am a very happy person. I think that life is too short to not be happy. I want my kids to be happy (and good). Please note that happy doesn’t mean financially wealthy. It means HAPPY!
Be focused. Get a mentor. Be patient. Save for retirement.
I am a mentor to others. I’d like to see the people that have asked for help along the way be successful – even more successful than me. That especially goes for my kids!
Justin Clarke is the co-founder of One Africa Media (OAM), Africa’s largest online classifieds group. OAM owns some of Africa’s most prestigious and lucrative online properties, including PrivateProperty.co.za, South Africa’s leading property website; Jobberman.com, West Africa’s leading job website; Cheki.com,West and East Africa’s largest online auto marketplace; and SafariNow, South Africa’s leading travel and accommodation […]
Lloyd Blankfein has been the Chairman and Chief Executive Officer of The Goldman Sachs Group, Inc. since June 2006, and a Director since April 2003. He serves as a member of the Goldman Sachs Management Committee and Board of Directors. Previously, he had been the firm’s President and Chief Operating Officer and prior to that, […]
Matthew Waldman is a New York based artist and designer most prominently known for creating NOOKA Inc. a lab dedicated to exploring universal communication via form, language and fashion. My Definition Of Success | I have a fairly traditional view of success, one based on esteem and stature in one’s field or based on one’s work being […]
Taryn Lock is the Executive Director of Read to Rise, the NGO she co-founded with her husband Athol Williams. Having now interviewed them both on The Legacy Project I formally declare this couple as one of South Africa’s most special jewels. What hearts and passion they have for a better South Africa. In 2013, Taryn […]
A legend in the music world with P!NK, Mark Schulman | The Legacy Project is an incredible musician, dynamic performer and a strategic business mind who has parleyed his success on stage into true business success. Unlocking strategies to help audiences Hack the Rockstar Attitude and Boost their R.Q. (Rockstar Quotient), your team will be […]
Prof. Sesh Paruk has 18 Years’ experience at Senior & Top Management level in the Private and Public Sectors. She is currently supporting the Department of Public Works Turnaround strategy in the capacity of change management and culture change specialist. Prof. Sesh Paruk | The Legacy Project Sesh completed her role as the 1st HR […]
A Boston native, Asha began playing violin and viola at age six and is a graduate of the New England Conservatory Preparatory School where she studied privately with Boston Symphony Orchestra members Michael Zaretsky and Edward Gazouleas. In 2004, Asha moved to Los Angeles to pursue a full-time music career on her electric 7-string Viper […]
Mark is a South African writer and director. He graduated with Honours in Dramatic Art from the University of the Witwatersrand. After completing his studies, he taught himself screenwriting and film appreciation before traveling to Los Angeles, where he worked as a script reader for several production companies.Since then, Mark has worked as a freelance […]
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