Shep Hyken Legacy Project is a customer experience expert and the Chief Amazement Officer of Shepard Presentations.
He is a New York Times and Wall Street Journal bestselling author and has been inducted into the National Speakers Association Hall of Fame for lifetime achievement in the speaking profession.
Shep works with companies and organizations who want to build loyal relationships with their customers and employees. His articles have been read in hundreds of publications, and he is the author of Moments of Magic®, The Loyal Customer, The Cult of the Customer, The Amazement Revolution, and Amaze Every Customer Every Time.
He is also the creator of The Customer Focus™ program, which helps clients develop a customer service culture and loyalty mindset. In 1983 Shep founded Shepard Presentations and since then has worked with hundreds of clients ranging from Fortune 100 size organizations to companies with less than 50 employees.
Some of his clients include American Airlines, AAA, Anheuser-Busch, AT&T, AETNA, Abbott Laboratories, American Express – and that’s just a few of the A’s!.
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At the beginning of my career, success was based on revenue.
Over the years I’ve changed from just financial goals to lifestyle goals. How much time off and how much fun I have is as important as how much money I make.
I have a passion for what I do. I didn’t apply for this job. I made it my life’s work. That’s the business answer.
On the personal side, I’m fueled by my wife and kids. I am so glad we could afford to take time to go on vacations, travel, etc. Makes it all worthwhile.
I’ve been lucky to marry a wonderful woman and I have three amazing kids. On the business side, I started this company in 1983 and have continued to grow it over the last 32 years.
That’s a lot of staying power for this industry. Being inducted into the National Speakers Association Hall of Fame was also an amazing honor.
Most people don’t realize that the difference between good and great is sometimes (usually) just a little more effort. It’s the extra hour you work.
Or, the extra few minutes you spend doing something that others won’t take the time for. It’s sometimes subtle, but the difference can be big.
I am a do-er. I believe the biggest difference between many people who aren’t successful and those that are is simple. Those that aren’t as successful spend too much time thinking and not doing.
Those that are successful think and then DO! They act on what they have learned and use their intuition to their advantage. That’s worked for me. People say I’m at the forefront of my business. It’s only because I act faster than most.
I’m very disciplined. I have a good work ethic and like to meet deadlines. It doesn’t bother me to work hard. I also try to work smart – getting more done in less time.
Honesty, open-mindedness, ethical, inclusive, considerate and happiness.
Reading give me a continued education. I continue to hone my writing skills. I seek help, attend workshops and seminars on business and personal success – and most important, I implement what I learn.
My personal mantra in life is to have fun and make the kids smile. I am a very happy person. I think that life is too short to not be happy. I want my kids to be happy (and good). Please note that happy doesn’t mean financially wealthy. It means HAPPY!
Be focused. Get a mentor. Be patient. Save for retirement.
I am a mentor to others. I’d like to see the people that have asked for help along the way be successful – even more successful than me. That especially goes for my kids!
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Justin Clarke is the co-founder of One Africa Media (OAM), Africa’s largest online classifieds group. OAM owns some of Africa’s most prestigious and lucrative online properties, including PrivateProperty.co.za, South Africa’s leading property website; Jobberman.com, West Africa’s leading job website; Cheki.com,West and East Africa’s largest online auto marketplace; and SafariNow, South Africa’s leading travel and accommodation […]
Mike Ruiz is a world renowned celebrity and fashion photographer, director, television personality, former model, spokesperson, creative director, and actor working with an impressive list of clients including beauty and fashion brands like L’Oreal, Schick, Dark and Lovely and Garnier along with a host of A-list celebrities including Kim Kardashian, Betty White, Katy Perry, and […]
Suzana Machado Padua (Brazil, 1950) has a background in Visual Communication from the Catholic University of Rio de Janeiro, Brazil (1977). Since the late 80s, she began to work on environmental education, focusing on the protection of one of the most endangered species of primates in the world: the black-lion tamarin. This primate became the […]
Dorie Clark | The Legacy Project is an Adjunct Professor of Business Administration at Duke University’s Fuqua School of Business and the author of Reinventing You (Harvard Business Review Press, 2013) and Stand Out (Portfolio/Penguin, 2015). A former presidential campaign spokeswoman, she is a frequent contributor to the Harvard Business Review, TIME, and Entrepreneur. Recognized […]
Ralph Steadman is a prolific artist who in his 40 year career has produced thousands of groundbreaking and influential artworks. He is an artist, writer, sculptor, cartoonist and designer who has illustrated such classics as Alice in Wonderland, Treasure Island and Animal Farm. His books include the studies of Sigmund Freud and Leonardo da Vinci, […]
Garth Walker is the founder of design studio, Mr Walker. His interests lie in developing and encouraging a design language “rooted in the African experience” and it is this that he is best known for. Since 1995 and some 24 issues later, Walker has published Africa’s only experimental graphics magazine, i-jusi. He has been widely […]
Rich Franklin is a host, actor, UFC Hall of Famer, and current Vice President of ONE Championship, Asia’s largest martial arts promotion. With the launch of his new podcast Quite Franklin, Franklin discusses a variety of topics related to his experiences and current events. Through deep discussions on stories, ideas and expertise of its guests, […]
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