Shep Hyken Legacy Project is a customer experience expert and the Chief Amazement Officer of Shepard Presentations.
He is a New York Times and Wall Street Journal bestselling author and has been inducted into the National Speakers Association Hall of Fame for lifetime achievement in the speaking profession.
Shep works with companies and organizations who want to build loyal relationships with their customers and employees. His articles have been read in hundreds of publications, and he is the author of Moments of Magic®, The Loyal Customer, The Cult of the Customer, The Amazement Revolution, and Amaze Every Customer Every Time.
He is also the creator of The Customer Focus™ program, which helps clients develop a customer service culture and loyalty mindset. In 1983 Shep founded Shepard Presentations and since then has worked with hundreds of clients ranging from Fortune 100 size organizations to companies with less than 50 employees.
Some of his clients include American Airlines, AAA, Anheuser-Busch, AT&T, AETNA, Abbott Laboratories, American Express – and that’s just a few of the A’s!.
Contact Us at WeSpeak Global and follow us on Twitter
At the beginning of my career, success was based on revenue.
Over the years I’ve changed from just financial goals to lifestyle goals. How much time off and how much fun I have is as important as how much money I make.
I have a passion for what I do. I didn’t apply for this job. I made it my life’s work. That’s the business answer.
On the personal side, I’m fueled by my wife and kids. I am so glad we could afford to take time to go on vacations, travel, etc. Makes it all worthwhile.
I’ve been lucky to marry a wonderful woman and I have three amazing kids. On the business side, I started this company in 1983 and have continued to grow it over the last 32 years.
That’s a lot of staying power for this industry. Being inducted into the National Speakers Association Hall of Fame was also an amazing honor.
Most people don’t realize that the difference between good and great is sometimes (usually) just a little more effort. It’s the extra hour you work.
Or, the extra few minutes you spend doing something that others won’t take the time for. It’s sometimes subtle, but the difference can be big.
I am a do-er. I believe the biggest difference between many people who aren’t successful and those that are is simple. Those that aren’t as successful spend too much time thinking and not doing.
Those that are successful think and then DO! They act on what they have learned and use their intuition to their advantage. That’s worked for me. People say I’m at the forefront of my business. It’s only because I act faster than most.
I’m very disciplined. I have a good work ethic and like to meet deadlines. It doesn’t bother me to work hard. I also try to work smart – getting more done in less time.
Honesty, open-mindedness, ethical, inclusive, considerate and happiness.
Reading give me a continued education. I continue to hone my writing skills. I seek help, attend workshops and seminars on business and personal success – and most important, I implement what I learn.
My personal mantra in life is to have fun and make the kids smile. I am a very happy person. I think that life is too short to not be happy. I want my kids to be happy (and good). Please note that happy doesn’t mean financially wealthy. It means HAPPY!
Be focused. Get a mentor. Be patient. Save for retirement.
I am a mentor to others. I’d like to see the people that have asked for help along the way be successful – even more successful than me. That especially goes for my kids!
Here Clive Butkow shares his journey from humble beginnings, through a remarkable career, leading from the front and investing and growing human capital. He advises on investment in self development, being always willing to learn but also being willing to teach. Clive Butkow | Legacy Project Tackling the job generation challenge currently facing South Africa, […]
Claudio Valladares-Padua has bachelors’ degree in Business Administration and Biology. He started his graduate studies at the University of Florida in August, 1984, completed requirements for a Master of Arts degree in January of 1987 and for a Ph.D. in 1992. Claudio is a co-founder and Vice-President of the Board of IPÊ – Instituto de […]
Vera Songwe serves as The World Bank’s Country Director for Senegal, Cape Verde, Gambia, Mauritania and Guinea-Bissau. She is also a non-resident senior fellow at the Brookings Institute with the Global Economy and Development and Africa Growth Initiative. Dr. Songwe holds a Ph.D. in Mathematical Economics from the Center for Operations Research and Econometrics from […]
Debbie Millman – TLP is an American writer, educator, artist, and designer who is perhaps best known as the host of the Design Observer podcast ‘Design Matters’. She is ‘President of Design’ at Sterling Brands, based in New York City, working with brands such as Pepsi, Gillette, Colgate, Kimberly-Clark, Nestlé, and Campbells. She chairs the […]
Alfredo Barsuglia is an Austrian artist. His most recent project is the Social Pool which is an eleven-by-five-feet wide pool in the Southern California desert, open for anybody to use. Alfredo Barsuglia Definition Of Success | Basically I would say success is to be able to put your ideas into realization, but in general it’s […]
Kare Anderson is an Emmy-winning former NBC and Wall Street Journal reporter, now connective behavior speaker and columnist for Forbes and Huffington Post. Anderson’s TED talk on The Web of Humanity: Becoming an Opportunity Maker has already attracted over 1.3 million views. Her clients are as diverse as Salesforce, Novartis, S.F. Giants and The Skoll […]
Conrad Koch is one of South Africa’s most in demand comedy talents. He combines hilarious comedy with world-class puppetry, and has done so for over fifteen years to local and international acclaim. Conrad was the winner of the 2010 Entertainer of the Year award, and of a 2012 Standard Bank Ovation Award from the National […]
Nicky Abdinor Legacy Project is an Inspirational Keynote Speaker and registered Clinical Psychologist. She is available for consultations at her private practice in Milnerton, Cape Town. Nicky travels nationally and internationally for keynote speaking events. Nicky Abdinor Legacy Project She is always commended on being a “credible” agent of change whether you are connecting with […]
These remain the property of its owner and are not affiliated with or endorsed by WeSpeak Global.
Our Mission
© All rights reserved 2025. Created using VOXEL THEME
