Shep Hyken Legacy Project is a customer experience expert and the Chief Amazement Officer of Shepard Presentations.
He is a New York Times and Wall Street Journal bestselling author and has been inducted into the National Speakers Association Hall of Fame for lifetime achievement in the speaking profession.
Shep works with companies and organizations who want to build loyal relationships with their customers and employees. His articles have been read in hundreds of publications, and he is the author of Moments of Magic®, The Loyal Customer, The Cult of the Customer, The Amazement Revolution, and Amaze Every Customer Every Time.
He is also the creator of The Customer Focus™ program, which helps clients develop a customer service culture and loyalty mindset. In 1983 Shep founded Shepard Presentations and since then has worked with hundreds of clients ranging from Fortune 100 size organizations to companies with less than 50 employees.
Some of his clients include American Airlines, AAA, Anheuser-Busch, AT&T, AETNA, Abbott Laboratories, American Express – and that’s just a few of the A’s!.
Contact Us at WeSpeak Global and follow us on Twitter
At the beginning of my career, success was based on revenue.
Over the years I’ve changed from just financial goals to lifestyle goals. How much time off and how much fun I have is as important as how much money I make.
I have a passion for what I do. I didn’t apply for this job. I made it my life’s work. That’s the business answer.
On the personal side, I’m fueled by my wife and kids. I am so glad we could afford to take time to go on vacations, travel, etc. Makes it all worthwhile.
I’ve been lucky to marry a wonderful woman and I have three amazing kids. On the business side, I started this company in 1983 and have continued to grow it over the last 32 years.
That’s a lot of staying power for this industry. Being inducted into the National Speakers Association Hall of Fame was also an amazing honor.
Most people don’t realize that the difference between good and great is sometimes (usually) just a little more effort. It’s the extra hour you work.
Or, the extra few minutes you spend doing something that others won’t take the time for. It’s sometimes subtle, but the difference can be big.
I am a do-er. I believe the biggest difference between many people who aren’t successful and those that are is simple. Those that aren’t as successful spend too much time thinking and not doing.
Those that are successful think and then DO! They act on what they have learned and use their intuition to their advantage. That’s worked for me. People say I’m at the forefront of my business. It’s only because I act faster than most.
I’m very disciplined. I have a good work ethic and like to meet deadlines. It doesn’t bother me to work hard. I also try to work smart – getting more done in less time.
Honesty, open-mindedness, ethical, inclusive, considerate and happiness.
Reading give me a continued education. I continue to hone my writing skills. I seek help, attend workshops and seminars on business and personal success – and most important, I implement what I learn.
My personal mantra in life is to have fun and make the kids smile. I am a very happy person. I think that life is too short to not be happy. I want my kids to be happy (and good). Please note that happy doesn’t mean financially wealthy. It means HAPPY!
Be focused. Get a mentor. Be patient. Save for retirement.
I am a mentor to others. I’d like to see the people that have asked for help along the way be successful – even more successful than me. That especially goes for my kids!
Former Bafana Bafana player and Chairman of Football Magic Foundation: George is a former international football striker who played for Hellenic FC, Seven Stars, AmaZulu and most notably Bafana Bafana in the 1994 World Cup qualifiers. George then applied his football skills and experience to a distinguished career in football media publishing with Kickoff magazine, […]
Malcolm Gladwell is a journalist who has been a staff writer for The New Yorker since 1996. He has written five books – The Tipping Point: How Little Things Can Make a Big Difference; Blink: The Power of Thinking Without Thinking; Outliers: The Story of Success; What the Dog Saw: And Other Adventures; and David […]
David M. Dye works with leaders who want to build energized teams and get more done. In his motivational leadership speaking, consulting, and coaching David shares twenty years experience in the public and nonprofit sectors including service as an elected official and nonprofit executive. Prior to starting Trailblaze, David served as Chief Operating Officer for […]
Nadine has been known as a key success element in major projects she has worked on. She is a senior executive with 24 year professional experience in the advertising, branding and design industries. Representing her companies at an international level she has managing high caliber national and international clients, projects and brands. Nadine a brand […]
Jerome Touze is the Co-founder & Co-CEO of WAYN.com, the largest traveling social community with over 22 million members worldwide across 193 countries. Not only an Entrepreneur, he also sits on the boards and is an investor in numerous other tech-based businesses. The Essence of WAYN | I think the beauty about this is that […]
Simeon Oriko is a young entrepreneur, who is the founder and Executive Director of The Kuyu Project, which is a digital literacy initiative aimed at teaching African high school students how to use social media and other digital tools to effect social change in their communities. Another project Simeon is involved in is Jamlab which […]
Eunice was honored by the World Economic Forum as a Young Global Leader in 2012 for her professional accomplishments and commitment to society, as well as her potential to contribute to shaping the future of the world by providing inspiring leadership. Forbes named Eunice as one of the 20 Youngest Power Women in Africa. She […]
Tessa Plen is a highly accomplished global change-agent for growth and development of individuals, companies and products. She has worked in senior positions at blue-chip multinationals like Colgate Palmolive (associate Director of Innovation) and Unilever in South Africa, Paris, London, Sydney and New York before recently returning to South Africa. She has implemented growth and […]
These remain the property of its owner and are not affiliated with or endorsed by WeSpeak Global.
Our Mission
© All rights reserved 2025. Created using VOXEL THEME
