Shep Hyken Legacy Project is a customer experience expert and the Chief Amazement Officer of Shepard Presentations.
He is a New York Times and Wall Street Journal bestselling author and has been inducted into the National Speakers Association Hall of Fame for lifetime achievement in the speaking profession.
Shep works with companies and organizations who want to build loyal relationships with their customers and employees. His articles have been read in hundreds of publications, and he is the author of Moments of Magic®, The Loyal Customer, The Cult of the Customer, The Amazement Revolution, and Amaze Every Customer Every Time.
He is also the creator of The Customer Focus™ program, which helps clients develop a customer service culture and loyalty mindset. In 1983 Shep founded Shepard Presentations and since then has worked with hundreds of clients ranging from Fortune 100 size organizations to companies with less than 50 employees.
Some of his clients include American Airlines, AAA, Anheuser-Busch, AT&T, AETNA, Abbott Laboratories, American Express – and that’s just a few of the A’s!.
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At the beginning of my career, success was based on revenue.
Over the years I’ve changed from just financial goals to lifestyle goals. How much time off and how much fun I have is as important as how much money I make.
I have a passion for what I do. I didn’t apply for this job. I made it my life’s work. That’s the business answer.
On the personal side, I’m fueled by my wife and kids. I am so glad we could afford to take time to go on vacations, travel, etc. Makes it all worthwhile.
I’ve been lucky to marry a wonderful woman and I have three amazing kids. On the business side, I started this company in 1983 and have continued to grow it over the last 32 years.
That’s a lot of staying power for this industry. Being inducted into the National Speakers Association Hall of Fame was also an amazing honor.
Most people don’t realize that the difference between good and great is sometimes (usually) just a little more effort. It’s the extra hour you work.
Or, the extra few minutes you spend doing something that others won’t take the time for. It’s sometimes subtle, but the difference can be big.
I am a do-er. I believe the biggest difference between many people who aren’t successful and those that are is simple. Those that aren’t as successful spend too much time thinking and not doing.
Those that are successful think and then DO! They act on what they have learned and use their intuition to their advantage. That’s worked for me. People say I’m at the forefront of my business. It’s only because I act faster than most.
I’m very disciplined. I have a good work ethic and like to meet deadlines. It doesn’t bother me to work hard. I also try to work smart – getting more done in less time.
Honesty, open-mindedness, ethical, inclusive, considerate and happiness.
Reading give me a continued education. I continue to hone my writing skills. I seek help, attend workshops and seminars on business and personal success – and most important, I implement what I learn.
My personal mantra in life is to have fun and make the kids smile. I am a very happy person. I think that life is too short to not be happy. I want my kids to be happy (and good). Please note that happy doesn’t mean financially wealthy. It means HAPPY!
Be focused. Get a mentor. Be patient. Save for retirement.
I am a mentor to others. I’d like to see the people that have asked for help along the way be successful – even more successful than me. That especially goes for my kids!
Francisca Kakra Forson is an international freelance journalist with Voice of America and West Africa Democracy radio based in Ghana and a consultant for the Institute for Statistical, Social & Economic Research at the University of Ghana. She is also fast becoming a powerful social activist and in-demand motivational speaker with a passion for matters […]
With more than 10 years experience in the physiotherapy, hospital and medical field, Hayley Warren is a business and profit focused executive recognised as a technology pioneer in the evolution and implementation of specialised medical technology. Working from start-up phase through domestic and international market penetration, Hayley has secured a reputation for her ability to […]
Chris Bertish Legacy Project has a string of notable world firsts under his belt. He won the Mavericks Big Wave International surfing event in the biggest and heaviest waves ever recorded in the history of the sport. He also recently became the first person ever to cross any ocean on a SUP board, paddling 7500km’s […]
Lucy Bloom | The Legacy Project is an award-winning leader and speaker. She’s a change maker, exceptional communicator and business fixer with the best mohawk in the business. Lucy led an advertising agency for 20 years before she became the CEO of a brand new women’s health organisation, funding a network of hospitals in Ethiopia. […]
Ryan Carson is an entrepreneur and the co-founder of Treehouse, a online interactive education platform that teaches students how to make websites or mobile applications. The company is revolutionizing the tech-education space as it continues to grow with over 70 000 active students . The Essence of Tree-house | It’s an online technology school. So […]
Driven by purpose, fueled with curiosity, and actualized with a glimmer of moonshot thinking, this Nova leads powerful conversations, intuitive councils, and pioneering round-table think-tanks that refines the way business, leadership, branding, consciousness and purpose fuse together in order to create thriving markets. In fact, it’s her very own global movement to create a purpose-driven-ecosystem […]
Rachel Goble grew up in an interconnected and multicultural world. Whether traveling to Central America with her family to survey land for the founding of a non-profit or trudging through the Sierra Nevada mountains as her parents sought to awaken Christians to our role as creation’s caretakers, Rachel learned early that the world’s peoples and […]
Mavericks is a surfing location in Northern California where storm-waves can top out at over 60 feet with many actually being recorded on the Richter Scale!! It is also the home of the Mavericks Big Wave International Surf Contest for a select few of the world’s best big wave surfers. Grant ‘Twiggy’ Baker has won […]
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