Shep Hyken Legacy Project is a customer experience expert and the Chief Amazement Officer of Shepard Presentations.
He is a New York Times and Wall Street Journal bestselling author and has been inducted into the National Speakers Association Hall of Fame for lifetime achievement in the speaking profession.
Shep works with companies and organizations who want to build loyal relationships with their customers and employees. His articles have been read in hundreds of publications, and he is the author of Moments of Magic®, The Loyal Customer, The Cult of the Customer, The Amazement Revolution, and Amaze Every Customer Every Time.
He is also the creator of The Customer Focus™ program, which helps clients develop a customer service culture and loyalty mindset. In 1983 Shep founded Shepard Presentations and since then has worked with hundreds of clients ranging from Fortune 100 size organizations to companies with less than 50 employees.
Some of his clients include American Airlines, AAA, Anheuser-Busch, AT&T, AETNA, Abbott Laboratories, American Express – and that’s just a few of the A’s!.
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At the beginning of my career, success was based on revenue.
Over the years I’ve changed from just financial goals to lifestyle goals. How much time off and how much fun I have is as important as how much money I make.
I have a passion for what I do. I didn’t apply for this job. I made it my life’s work. That’s the business answer.
On the personal side, I’m fueled by my wife and kids. I am so glad we could afford to take time to go on vacations, travel, etc. Makes it all worthwhile.
I’ve been lucky to marry a wonderful woman and I have three amazing kids. On the business side, I started this company in 1983 and have continued to grow it over the last 32 years.
That’s a lot of staying power for this industry. Being inducted into the National Speakers Association Hall of Fame was also an amazing honor.
Most people don’t realize that the difference between good and great is sometimes (usually) just a little more effort. It’s the extra hour you work.
Or, the extra few minutes you spend doing something that others won’t take the time for. It’s sometimes subtle, but the difference can be big.
I am a do-er. I believe the biggest difference between many people who aren’t successful and those that are is simple. Those that aren’t as successful spend too much time thinking and not doing.
Those that are successful think and then DO! They act on what they have learned and use their intuition to their advantage. That’s worked for me. People say I’m at the forefront of my business. It’s only because I act faster than most.
I’m very disciplined. I have a good work ethic and like to meet deadlines. It doesn’t bother me to work hard. I also try to work smart – getting more done in less time.
Honesty, open-mindedness, ethical, inclusive, considerate and happiness.
Reading give me a continued education. I continue to hone my writing skills. I seek help, attend workshops and seminars on business and personal success – and most important, I implement what I learn.
My personal mantra in life is to have fun and make the kids smile. I am a very happy person. I think that life is too short to not be happy. I want my kids to be happy (and good). Please note that happy doesn’t mean financially wealthy. It means HAPPY!
Be focused. Get a mentor. Be patient. Save for retirement.
I am a mentor to others. I’d like to see the people that have asked for help along the way be successful – even more successful than me. That especially goes for my kids!
Andy Fenner is the co founder of Frankie Fenner Meat Merchants which is responsible for starting a conversation that can now be heard at butchers, restaurants and dinner tables across the country. The meat merchants are getting in touch with the origins of our food, asking questions about the farmers and the animals, and eating […]
Lieutenant Charles Edward Martell FRGS is an English ocean rower, adventurer and humanitarian worker. A double Guinness World Record holder, Royal Engineer Charlie Martell is no stranger to adventure. Active service in Iraq, Bosnia and Northern Ireland led to a post-Army career in the humanitarian sector, where he specialised in post-conflict resolution. Working in mine-affected […]
Her heart has answered the call to empower the next generation in Africa to learn to code. Camille Agon has been instrumental in co founding a French and South African initiative We Think Code with Arlene Mulder. Her ambition to source and develop the next generation of Africa’s digital talent is realised thereby echoing the […]
Over the years, Felicia Mabuza-Suttle has applied her effervescent personality for the benefit of many. As a talk show host in South Africa’s The Felicia Show (1995 – 2004) and more recently, on The Africa Channel in the US on Conversations with Felicia, Felicia focuses on interviewing (mainly) South Africans to build the democracy in […]
Brad Sugars Legacy Project came from humble beginnings and is a self-made multi-millionaire most famous for his global business coaching franchise Action Coach. Along with his family, one of the biggest influences in his life is Jim Rohn. Brad often tells audiences the tale of how as a teenager he scrimped and saved his allowance […]
Fola Dokunmu is based in South Africa and has over 24 years experience in the soccer industry first as a player, then in coaching, talent identification, sports management and branding for athletes, also in sports organizations and corporate looking to invest in sports and sponsorships. My Definition Of Success | Success to me, is when at […]
Mr. Ian Moir has been the Chief Executive Officer of Woolworths Holdings Limited since November 18, 2010. Mr. Moir served as Managing Director of Retail at Country Road Ltd. since January 1, 2010, served as its Chief Executive Officer from November 2000 to January 1, 2010 and served as its Chief Operating Officer. He served […]
Ian Gabriel is a South African film and commercials director based in Cape Town, South Africa. He directed the film Forgiveness starring Arnold Vosloo, which treats the theme of forgiveness in post-apartheid South Africa. His 2013 film Four Corners was selected as the South African entry for Best Foreign Language Film at the 86th Academy […]
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