Shep Hyken Legacy Project is a customer experience expert and the Chief Amazement Officer of Shepard Presentations.
He is a New York Times and Wall Street Journal bestselling author and has been inducted into the National Speakers Association Hall of Fame for lifetime achievement in the speaking profession.
Shep works with companies and organizations who want to build loyal relationships with their customers and employees. His articles have been read in hundreds of publications, and he is the author of Moments of Magic®, The Loyal Customer, The Cult of the Customer, The Amazement Revolution, and Amaze Every Customer Every Time.
He is also the creator of The Customer Focus™ program, which helps clients develop a customer service culture and loyalty mindset. In 1983 Shep founded Shepard Presentations and since then has worked with hundreds of clients ranging from Fortune 100 size organizations to companies with less than 50 employees.
Some of his clients include American Airlines, AAA, Anheuser-Busch, AT&T, AETNA, Abbott Laboratories, American Express – and that’s just a few of the A’s!.
Contact Us at WeSpeak Global and follow us on Twitter
At the beginning of my career, success was based on revenue.
Over the years I’ve changed from just financial goals to lifestyle goals. How much time off and how much fun I have is as important as how much money I make.
I have a passion for what I do. I didn’t apply for this job. I made it my life’s work. That’s the business answer.
On the personal side, I’m fueled by my wife and kids. I am so glad we could afford to take time to go on vacations, travel, etc. Makes it all worthwhile.
I’ve been lucky to marry a wonderful woman and I have three amazing kids. On the business side, I started this company in 1983 and have continued to grow it over the last 32 years.
That’s a lot of staying power for this industry. Being inducted into the National Speakers Association Hall of Fame was also an amazing honor.
Most people don’t realize that the difference between good and great is sometimes (usually) just a little more effort. It’s the extra hour you work.
Or, the extra few minutes you spend doing something that others won’t take the time for. It’s sometimes subtle, but the difference can be big.
I am a do-er. I believe the biggest difference between many people who aren’t successful and those that are is simple. Those that aren’t as successful spend too much time thinking and not doing.
Those that are successful think and then DO! They act on what they have learned and use their intuition to their advantage. That’s worked for me. People say I’m at the forefront of my business. It’s only because I act faster than most.
I’m very disciplined. I have a good work ethic and like to meet deadlines. It doesn’t bother me to work hard. I also try to work smart – getting more done in less time.
Honesty, open-mindedness, ethical, inclusive, considerate and happiness.
Reading give me a continued education. I continue to hone my writing skills. I seek help, attend workshops and seminars on business and personal success – and most important, I implement what I learn.
My personal mantra in life is to have fun and make the kids smile. I am a very happy person. I think that life is too short to not be happy. I want my kids to be happy (and good). Please note that happy doesn’t mean financially wealthy. It means HAPPY!
Be focused. Get a mentor. Be patient. Save for retirement.
I am a mentor to others. I’d like to see the people that have asked for help along the way be successful – even more successful than me. That especially goes for my kids!
Eunice was honored by the World Economic Forum as a Young Global Leader in 2012 for her professional accomplishments and commitment to society, as well as her potential to contribute to shaping the future of the world by providing inspiring leadership. Forbes named Eunice as one of the 20 Youngest Power Women in Africa. She […]
Arogyaswami J. Paulraj was born in Pollachi near Coimbatore, India. He joined the Indian Navy at age 15 through the National Defence Academy, Kharakvalsa and served the Navy for 30 years. Paulraj received his bachelor’s degree in electrical engineering from the Naval College of Engineering, Lonavala, India, and his doctorate in electrical engineering from the […]
Pepe Marais is one of SA’s advertising creative icons with a track-record to make anyone in the local advertising landscape swoon with awe, admiration, and to be honest, in my case, a twinge of jealousy. Together with his business partner, he founded the award-winning, highly acclaimed and sought-after agency, Joe Public, whilst still in his […]
From the window of my top floor office in Cape Town I can see Lions Head and Table Mountain. I can also see the majestic and totally luxurious Cape Grace Hotel, one of the many hotels that Stuart Brand and his family built up over the course of generations, before selling out to the International […]
Penny Mallory TLP is one of the UK’s top female motivational speakers, drawing her experience from her years in Motorsport as a Rally Driver, and as a Performance Coach within various sectors. Penny is living proof that building Resilience and Mental Toughness are vital if you are to thrive in this world. Penny has worked […]
Ernie Els has 70 professional career victories to his name, including four Major Championships, two World Golf Championships and seven World Matchplay titles. He is ranked No.1 in all-time career earnings on the European Tour and is known as “The Big Easy” due to his imposing physical stature, along with his fluid golf swing. I […]
Jean de Villiers was named Springbok captain for 2012 before the series victory over England in June, which made him South Africa’s 54th Test skipper. He is one of the most experienced Springboks ever and a natural leader, having led Western Province and the Stormers during his provincial career. De Villiers is deceptively quick, has […]
Piers Fawkes is the founder and Editor-in-Chief of PSFK.com, a go-to source for new ideas and inspiration for creative professionals. Each month, 1 million creative professionals turn to the site to unearth new ideas that enable product, service and marketing innovation. Piers also hosts conferences and salons around the world, during which he and his […]
These remain the property of its owner and are not affiliated with or endorsed by WeSpeak Global.
Our Mission
© All rights reserved 2025. Created using VOXEL THEME
