Shep Hyken Legacy Project is a customer experience expert and the Chief Amazement Officer of Shepard Presentations.
He is a New York Times and Wall Street Journal bestselling author and has been inducted into the National Speakers Association Hall of Fame for lifetime achievement in the speaking profession.
Shep works with companies and organizations who want to build loyal relationships with their customers and employees. His articles have been read in hundreds of publications, and he is the author of Moments of Magic®, The Loyal Customer, The Cult of the Customer, The Amazement Revolution, and Amaze Every Customer Every Time.
He is also the creator of The Customer Focus™ program, which helps clients develop a customer service culture and loyalty mindset. In 1983 Shep founded Shepard Presentations and since then has worked with hundreds of clients ranging from Fortune 100 size organizations to companies with less than 50 employees.
Some of his clients include American Airlines, AAA, Anheuser-Busch, AT&T, AETNA, Abbott Laboratories, American Express – and that’s just a few of the A’s!.
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At the beginning of my career, success was based on revenue.
Over the years I’ve changed from just financial goals to lifestyle goals. How much time off and how much fun I have is as important as how much money I make.
I have a passion for what I do. I didn’t apply for this job. I made it my life’s work. That’s the business answer.
On the personal side, I’m fueled by my wife and kids. I am so glad we could afford to take time to go on vacations, travel, etc. Makes it all worthwhile.
I’ve been lucky to marry a wonderful woman and I have three amazing kids. On the business side, I started this company in 1983 and have continued to grow it over the last 32 years.
That’s a lot of staying power for this industry. Being inducted into the National Speakers Association Hall of Fame was also an amazing honor.
Most people don’t realize that the difference between good and great is sometimes (usually) just a little more effort. It’s the extra hour you work.
Or, the extra few minutes you spend doing something that others won’t take the time for. It’s sometimes subtle, but the difference can be big.
I am a do-er. I believe the biggest difference between many people who aren’t successful and those that are is simple. Those that aren’t as successful spend too much time thinking and not doing.
Those that are successful think and then DO! They act on what they have learned and use their intuition to their advantage. That’s worked for me. People say I’m at the forefront of my business. It’s only because I act faster than most.
I’m very disciplined. I have a good work ethic and like to meet deadlines. It doesn’t bother me to work hard. I also try to work smart – getting more done in less time.
Honesty, open-mindedness, ethical, inclusive, considerate and happiness.
Reading give me a continued education. I continue to hone my writing skills. I seek help, attend workshops and seminars on business and personal success – and most important, I implement what I learn.
My personal mantra in life is to have fun and make the kids smile. I am a very happy person. I think that life is too short to not be happy. I want my kids to be happy (and good). Please note that happy doesn’t mean financially wealthy. It means HAPPY!
Be focused. Get a mentor. Be patient. Save for retirement.
I am a mentor to others. I’d like to see the people that have asked for help along the way be successful – even more successful than me. That especially goes for my kids!
Dr Sherylle Calder is a visual skills coach and guru. She is a sport scientist and performance coach, who is also known as “The Eye Lady”. Dr Calder has helped teams win 2 back-to-back Rugby World Cups amongst many other sporting trophies and her expertise in this field has long been recognised by the top […]
Riaan Cruywagen started reading the Afrikaans news on SABC in 1975 and is regarded as one of South Africa’s iconic voices, guiding many through the turbulent 80’s and 90’s. He considers himself a truly proud South African and his legacy lives on as one of the best news anchor’s of modern times. The Legacy Project […]
Having delivered thousands of presentations over two decades Jason Hewlett Legacy Project is the only speaker in the world teaching leadership skills, tools, and mindsets in such a powerfully unconventional way. With out-of-the-box performances of uncanny musical and comedy impressions of incredible stage legends, Jason’s keynote, The Promise: Become a Legendary Leader and Discover Your […]
Born and bred in Durban, Ken is known as one of South Africa’s biggest media legends. As a lover of homemade biltong and all things spicy, Ken is first and foremost a family man. Besides his latest venture, Nfinity, which constantly keeps his eye on the bigger picture, he has been involved in the start-up […]
Zainab Salbi | The Legacy Project is an Iraqi-American humanitarian, entrepreneur, author, and media commentator who has dedicated herself to women’s rights and freedom. At the age of 23, she founded Women for Women International—a grassroots humanitarian and development organization dedicated to serving women survivors of war. Under her leadership (1993-2011), Women for Women International […]
Lucy Bloom | The Legacy Project is an award-winning leader and speaker. She’s a change maker, exceptional communicator and business fixer with the best mohawk in the business. Lucy led an advertising agency for 20 years before she became the CEO of a brand new women’s health organisation, funding a network of hospitals in Ethiopia. […]
Ommo is the Founder and CEO of iBez, a technology company that provides software development services and also owns a number of web-based applications. She is a qualified IT Practitioner, entrepreneur and public speaker with many years of experience gained from working for a string of well-known investment banks and software companies both in the […]
Severine Autesserre is an Associate Professor of Political Science, specializing in international relations and African studies, at Barnard College, Columbia University (USA). Severine traces civil war and endemic violence to its roots, and its resolution, in local and interpersonal conflicts. Severine Autesserre is Driven By | I am driven by a visceral hatred of violence […]
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