Shep Hyken Legacy Project is a customer experience expert and the Chief Amazement Officer of Shepard Presentations.
He is a New York Times and Wall Street Journal bestselling author and has been inducted into the National Speakers Association Hall of Fame for lifetime achievement in the speaking profession.
Shep works with companies and organizations who want to build loyal relationships with their customers and employees. His articles have been read in hundreds of publications, and he is the author of Moments of Magic®, The Loyal Customer, The Cult of the Customer, The Amazement Revolution, and Amaze Every Customer Every Time.
He is also the creator of The Customer Focus™ program, which helps clients develop a customer service culture and loyalty mindset. In 1983 Shep founded Shepard Presentations and since then has worked with hundreds of clients ranging from Fortune 100 size organizations to companies with less than 50 employees.
Some of his clients include American Airlines, AAA, Anheuser-Busch, AT&T, AETNA, Abbott Laboratories, American Express – and that’s just a few of the A’s!.
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At the beginning of my career, success was based on revenue.
Over the years I’ve changed from just financial goals to lifestyle goals. How much time off and how much fun I have is as important as how much money I make.
I have a passion for what I do. I didn’t apply for this job. I made it my life’s work. That’s the business answer.
On the personal side, I’m fueled by my wife and kids. I am so glad we could afford to take time to go on vacations, travel, etc. Makes it all worthwhile.
I’ve been lucky to marry a wonderful woman and I have three amazing kids. On the business side, I started this company in 1983 and have continued to grow it over the last 32 years.
That’s a lot of staying power for this industry. Being inducted into the National Speakers Association Hall of Fame was also an amazing honor.
Most people don’t realize that the difference between good and great is sometimes (usually) just a little more effort. It’s the extra hour you work.
Or, the extra few minutes you spend doing something that others won’t take the time for. It’s sometimes subtle, but the difference can be big.
I am a do-er. I believe the biggest difference between many people who aren’t successful and those that are is simple. Those that aren’t as successful spend too much time thinking and not doing.
Those that are successful think and then DO! They act on what they have learned and use their intuition to their advantage. That’s worked for me. People say I’m at the forefront of my business. It’s only because I act faster than most.
I’m very disciplined. I have a good work ethic and like to meet deadlines. It doesn’t bother me to work hard. I also try to work smart – getting more done in less time.
Honesty, open-mindedness, ethical, inclusive, considerate and happiness.
Reading give me a continued education. I continue to hone my writing skills. I seek help, attend workshops and seminars on business and personal success – and most important, I implement what I learn.
My personal mantra in life is to have fun and make the kids smile. I am a very happy person. I think that life is too short to not be happy. I want my kids to be happy (and good). Please note that happy doesn’t mean financially wealthy. It means HAPPY!
Be focused. Get a mentor. Be patient. Save for retirement.
I am a mentor to others. I’d like to see the people that have asked for help along the way be successful – even more successful than me. That especially goes for my kids!
Some entrepreneurs are so ridiculously prolific, talented and ‘out-there’ that they get to take on the status of ‘celebrity’ entrepreneur. In my opinion, David Donde is one of those. I know this for a fact because I get to experience both the brand and the products that David brings to the market almost every day […]
Prof. Sesh Paruk has 18 Years’ experience at Senior & Top Management level in the Private and Public Sectors. She is currently supporting the Department of Public Works Turnaround strategy in the capacity of change management and culture change specialist. Prof. Sesh Paruk | The Legacy Project Sesh completed her role as the 1st HR […]
Ryan “Hedgie” Sandes is a South African trail runner, who In 2010 he became the first competitor to have won all four of the 4 Desserts races, each a 7-day, 250-kilometer self-supported footrace. Being rated as one of the greatest endurance athletes of all time, his most recent victory came in the 2014 North Face […]
Carina Schmid Legacy Project is the co-founder and CEO of The Global Experience, a non-profit organization and international youth media network dedicated to increase the intercultural dialogue. Since being in high school Carina enjoyed exploring different fields of work, including media production, marketing and journalism. A trip to Namibia eventually changed her life and made […]
Having a passion for inspiring people to believe in themselves and become everything they are capable of becoming, Mark is charged with transforming Luck Companies into a global Values Based Leadership (VBL) organization. In his role as Chief Leadership Officer, he serves as a thought leader for the ongoing development of the VBL ideology and […]
Alfredo Barsuglia is an Austrian artist. His most recent project is the Social Pool which is an eleven-by-five-feet wide pool in the Southern California desert, open for anybody to use. Alfredo Barsuglia Definition Of Success | Basically I would say success is to be able to put your ideas into realization, but in general it’s […]
Mr. Ian Moir has been the Chief Executive Officer of Woolworths Holdings Limited since November 18, 2010. Mr. Moir served as Managing Director of Retail at Country Road Ltd. since January 1, 2010, served as its Chief Executive Officer from November 2000 to January 1, 2010 and served as its Chief Operating Officer. He served […]
Katie Spotz is an adventurer, acclaimed motivational speaker and a passionate safe water advocate. She became the youngest person to row solo across the Atlantic Ocean and was honoured as ‘Woman of the Year” in 2011 not only for her feat but for the inspiring example she sets to others. Katie Spotz Definition Of Success […]
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