Shep Hyken Legacy Project is a customer experience expert and the Chief Amazement Officer of Shepard Presentations.
He is a New York Times and Wall Street Journal bestselling author and has been inducted into the National Speakers Association Hall of Fame for lifetime achievement in the speaking profession.
Shep works with companies and organizations who want to build loyal relationships with their customers and employees. His articles have been read in hundreds of publications, and he is the author of Moments of Magic®, The Loyal Customer, The Cult of the Customer, The Amazement Revolution, and Amaze Every Customer Every Time.
He is also the creator of The Customer Focus™ program, which helps clients develop a customer service culture and loyalty mindset. In 1983 Shep founded Shepard Presentations and since then has worked with hundreds of clients ranging from Fortune 100 size organizations to companies with less than 50 employees.
Some of his clients include American Airlines, AAA, Anheuser-Busch, AT&T, AETNA, Abbott Laboratories, American Express – and that’s just a few of the A’s!.
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At the beginning of my career, success was based on revenue.
Over the years I’ve changed from just financial goals to lifestyle goals. How much time off and how much fun I have is as important as how much money I make.
I have a passion for what I do. I didn’t apply for this job. I made it my life’s work. That’s the business answer.
On the personal side, I’m fueled by my wife and kids. I am so glad we could afford to take time to go on vacations, travel, etc. Makes it all worthwhile.
I’ve been lucky to marry a wonderful woman and I have three amazing kids. On the business side, I started this company in 1983 and have continued to grow it over the last 32 years.
That’s a lot of staying power for this industry. Being inducted into the National Speakers Association Hall of Fame was also an amazing honor.
Most people don’t realize that the difference between good and great is sometimes (usually) just a little more effort. It’s the extra hour you work.
Or, the extra few minutes you spend doing something that others won’t take the time for. It’s sometimes subtle, but the difference can be big.
I am a do-er. I believe the biggest difference between many people who aren’t successful and those that are is simple. Those that aren’t as successful spend too much time thinking and not doing.
Those that are successful think and then DO! They act on what they have learned and use their intuition to their advantage. That’s worked for me. People say I’m at the forefront of my business. It’s only because I act faster than most.
I’m very disciplined. I have a good work ethic and like to meet deadlines. It doesn’t bother me to work hard. I also try to work smart – getting more done in less time.
Honesty, open-mindedness, ethical, inclusive, considerate and happiness.
Reading give me a continued education. I continue to hone my writing skills. I seek help, attend workshops and seminars on business and personal success – and most important, I implement what I learn.
My personal mantra in life is to have fun and make the kids smile. I am a very happy person. I think that life is too short to not be happy. I want my kids to be happy (and good). Please note that happy doesn’t mean financially wealthy. It means HAPPY!
Be focused. Get a mentor. Be patient. Save for retirement.
I am a mentor to others. I’d like to see the people that have asked for help along the way be successful – even more successful than me. That especially goes for my kids!
Kare Anderson is an Emmy-winning former NBC and Wall Street Journal reporter, now connective behavior speaker and columnist for Forbes and Huffington Post. Anderson’s TED talk on The Web of Humanity: Becoming an Opportunity Maker has already attracted over 1.3 million views. Her clients are as diverse as Salesforce, Novartis, S.F. Giants and The Skoll […]
Ernie Els has 70 professional career victories to his name, including four Major Championships, two World Golf Championships and seven World Matchplay titles. He is ranked No.1 in all-time career earnings on the European Tour and is known as “The Big Easy” due to his imposing physical stature, along with his fluid golf swing. I […]
Nominated to the Women in Finance Awards in 2016, Inna Rosputnia is known as the female trader who turned $10k into $3,000,000 in just a few years of trading. She has run one of the fastest growing investment companies and was recently named “Wall Street Queen” by one of the bankers during the Women Economic […]
With a wealth of knowledge from years spent in the IT sector, Keith Jones founded Start With 7 (SW7) to fulfill his passion to grow startup technology businesses in Africa. Recognising the dynamic changes facing this industry, Keith rolls up his sleeves to share his considerable experience through mentoring and gives us now an insight […]
David M. Dye works with leaders who want to build energized teams and get more done. In his motivational leadership speaking, consulting, and coaching David shares twenty years experience in the public and nonprofit sectors including service as an elected official and nonprofit executive. Prior to starting Trailblaze, David served as Chief Operating Officer for […]
Six years ago Luvo Manyonga was a crystal meth ‘tic’ addict. Now he is an Olympic silver medalist and his journey from the townships to ‘flying to Rio 2016 glory’ has been well documented across the web. Luvo Manyonga | The Legacy Project I feel so blessed to have recently had the privilege of briefly […]
Chris Bertish Legacy Project has a string of notable world firsts under his belt. He won the Mavericks Big Wave International surfing event in the biggest and heaviest waves ever recorded in the history of the sport. He also recently became the first person ever to cross any ocean on a SUP board, paddling 7500km’s […]
Schuyler Vorster, founder and director of the IC | IC, says that the global increase in the demand for shared office spaces has much to do with the coworking business model which is based on the importance of community, innovation, and providing ways for businesses to run leaner. What is Schuyler Vorster, LIFE-MISSION in one […]
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