Shep Hyken Legacy Project is a customer experience expert and the Chief Amazement Officer of Shepard Presentations.
He is a New York Times and Wall Street Journal bestselling author and has been inducted into the National Speakers Association Hall of Fame for lifetime achievement in the speaking profession.
Shep works with companies and organizations who want to build loyal relationships with their customers and employees. His articles have been read in hundreds of publications, and he is the author of Moments of Magic®, The Loyal Customer, The Cult of the Customer, The Amazement Revolution, and Amaze Every Customer Every Time.
He is also the creator of The Customer Focus™ program, which helps clients develop a customer service culture and loyalty mindset. In 1983 Shep founded Shepard Presentations and since then has worked with hundreds of clients ranging from Fortune 100 size organizations to companies with less than 50 employees.
Some of his clients include American Airlines, AAA, Anheuser-Busch, AT&T, AETNA, Abbott Laboratories, American Express – and that’s just a few of the A’s!.
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At the beginning of my career, success was based on revenue.
Over the years I’ve changed from just financial goals to lifestyle goals. How much time off and how much fun I have is as important as how much money I make.
I have a passion for what I do. I didn’t apply for this job. I made it my life’s work. That’s the business answer.
On the personal side, I’m fueled by my wife and kids. I am so glad we could afford to take time to go on vacations, travel, etc. Makes it all worthwhile.
I’ve been lucky to marry a wonderful woman and I have three amazing kids. On the business side, I started this company in 1983 and have continued to grow it over the last 32 years.
That’s a lot of staying power for this industry. Being inducted into the National Speakers Association Hall of Fame was also an amazing honor.
Most people don’t realize that the difference between good and great is sometimes (usually) just a little more effort. It’s the extra hour you work.
Or, the extra few minutes you spend doing something that others won’t take the time for. It’s sometimes subtle, but the difference can be big.
I am a do-er. I believe the biggest difference between many people who aren’t successful and those that are is simple. Those that aren’t as successful spend too much time thinking and not doing.
Those that are successful think and then DO! They act on what they have learned and use their intuition to their advantage. That’s worked for me. People say I’m at the forefront of my business. It’s only because I act faster than most.
I’m very disciplined. I have a good work ethic and like to meet deadlines. It doesn’t bother me to work hard. I also try to work smart – getting more done in less time.
Honesty, open-mindedness, ethical, inclusive, considerate and happiness.
Reading give me a continued education. I continue to hone my writing skills. I seek help, attend workshops and seminars on business and personal success – and most important, I implement what I learn.
My personal mantra in life is to have fun and make the kids smile. I am a very happy person. I think that life is too short to not be happy. I want my kids to be happy (and good). Please note that happy doesn’t mean financially wealthy. It means HAPPY!
Be focused. Get a mentor. Be patient. Save for retirement.
I am a mentor to others. I’d like to see the people that have asked for help along the way be successful – even more successful than me. That especially goes for my kids!
It is with thanks to this dedicated author and meticulous researcher that the indigenous South African Nguni cattle, their widely patterned and multi-coloured hides and the poetry surrounding their Zulu naming, have been recorded for posterity in a beautifully crafted coffee table book following a doctoral thesis. Dr Marguerite Poland is revered for, inter alia, […]
Penny Mallory TLP is one of the UK’s top female motivational speakers, drawing her experience from her years in Motorsport as a Rally Driver, and as a Performance Coach within various sectors. Penny is living proof that building Resilience and Mental Toughness are vital if you are to thrive in this world. Penny has worked […]
Oscar Monama is a director of Strategy and Marketing for I Am Emerge Pty Ltd which he co-owns. It is a creative agency that creates value for money through creative concepts, derived from observing trends in consumer living and society, while immersing clients brands within consumer’s daily life activities in order to effectively fulfill business […]
Here Clive Butkow shares his journey from humble beginnings, through a remarkable career, leading from the front and investing and growing human capital. He advises on investment in self development, being always willing to learn but also being willing to teach. Clive Butkow | Legacy Project Tackling the job generation challenge currently facing South Africa, […]
In 2006, at the age of 23, Helder Guimarães became the youngest ever World Champion of Card Magic. He was awarded the title after his performance in a triennial competition, which left both the judging panel and over a thousand other performers utterly baffled. Since then, using his background in acting and theatre, he created […]
Francisca Kakra Forson is an international freelance journalist with Voice of America and West Africa Democracy radio based in Ghana and a consultant for the Institute for Statistical, Social & Economic Research at the University of Ghana. She is also fast becoming a powerful social activist and in-demand motivational speaker with a passion for matters […]
Bora Yoon Definition Of Success | Success means living a satisfied life, in which one can pursue the art of creation, cultivating self-knowledge, community and enlightenment both inwards and outwards. I Am Driven By | Transformation, purpose and progress, creating something that wasn’t there before. Defying people’s perceptions and ideas of what could or should be, and […]
Dr. Reza Aslan is an internationally acclaimed writer and scholar of religions, and the author of the #1 New York Times Bestseller Zealot: The Life and Times of Jesus of Nazareth. Reza Aslan | The Legacy Project He is the founder of Aslan Media, a social media network for news and entertainment about the Middle […]
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