Shep Hyken Legacy Project is a customer experience expert and the Chief Amazement Officer of Shepard Presentations.
He is a New York Times and Wall Street Journal bestselling author and has been inducted into the National Speakers Association Hall of Fame for lifetime achievement in the speaking profession.
Shep works with companies and organizations who want to build loyal relationships with their customers and employees. His articles have been read in hundreds of publications, and he is the author of Moments of Magic®, The Loyal Customer, The Cult of the Customer, The Amazement Revolution, and Amaze Every Customer Every Time.
He is also the creator of The Customer Focus™ program, which helps clients develop a customer service culture and loyalty mindset. In 1983 Shep founded Shepard Presentations and since then has worked with hundreds of clients ranging from Fortune 100 size organizations to companies with less than 50 employees.
Some of his clients include American Airlines, AAA, Anheuser-Busch, AT&T, AETNA, Abbott Laboratories, American Express – and that’s just a few of the A’s!.
Contact Us at WeSpeak Global and follow us on Twitter
At the beginning of my career, success was based on revenue.
Over the years I’ve changed from just financial goals to lifestyle goals. How much time off and how much fun I have is as important as how much money I make.
I have a passion for what I do. I didn’t apply for this job. I made it my life’s work. That’s the business answer.
On the personal side, I’m fueled by my wife and kids. I am so glad we could afford to take time to go on vacations, travel, etc. Makes it all worthwhile.
I’ve been lucky to marry a wonderful woman and I have three amazing kids. On the business side, I started this company in 1983 and have continued to grow it over the last 32 years.
That’s a lot of staying power for this industry. Being inducted into the National Speakers Association Hall of Fame was also an amazing honor.
Most people don’t realize that the difference between good and great is sometimes (usually) just a little more effort. It’s the extra hour you work.
Or, the extra few minutes you spend doing something that others won’t take the time for. It’s sometimes subtle, but the difference can be big.
I am a do-er. I believe the biggest difference between many people who aren’t successful and those that are is simple. Those that aren’t as successful spend too much time thinking and not doing.
Those that are successful think and then DO! They act on what they have learned and use their intuition to their advantage. That’s worked for me. People say I’m at the forefront of my business. It’s only because I act faster than most.
I’m very disciplined. I have a good work ethic and like to meet deadlines. It doesn’t bother me to work hard. I also try to work smart – getting more done in less time.
Honesty, open-mindedness, ethical, inclusive, considerate and happiness.
Reading give me a continued education. I continue to hone my writing skills. I seek help, attend workshops and seminars on business and personal success – and most important, I implement what I learn.
My personal mantra in life is to have fun and make the kids smile. I am a very happy person. I think that life is too short to not be happy. I want my kids to be happy (and good). Please note that happy doesn’t mean financially wealthy. It means HAPPY!
Be focused. Get a mentor. Be patient. Save for retirement.
I am a mentor to others. I’d like to see the people that have asked for help along the way be successful – even more successful than me. That especially goes for my kids!
Edward Mogano is a vibrant and talented young South African, that we’ve recently discovered, who seems to have his head firmly entrenched in helping prepare the youth of today for the solutions of tomorrow, as he blogs about creating awareness around the current paradigm-shift trends taking place throughout the world right now. About my Life […]
Janet is co-founder and managing partner of Charlotte Rhys, South Africa’s leading luxurious bath, body and lifestyle range. Within 14 years the brand expanded from a single product to over 100 luxury products. Today they supply leading hotels across the world. My Definition Of Success | Success means achieving the goals you set, and it is inevitable […]
Daniel Ting Chong is an illustrator, designer and artist based in Cape Town, South Africa. Daniel was born in 1987 in Cape Town. Studied graphic design at Vega. He is emerging as one of Cape Town’s top creative talents following a series of art exhibitions, talks, commissions from clients and design collaborations with leading international […]
Joanne Harris (MBE) was born in Barnsley in 1964, of a French mother and an English father. She studied Modern and Mediaeval Languages at Cambridge and was a teacher for fifteen years, during which time she published three novels, including Chocolat (1999), which was made into an Oscar-nominated film starring Juliette Binoche . Since then, […]
Debbie Millman – TLP is an American writer, educator, artist, and designer who is perhaps best known as the host of the Design Observer podcast ‘Design Matters’. She is ‘President of Design’ at Sterling Brands, based in New York City, working with brands such as Pepsi, Gillette, Colgate, Kimberly-Clark, Nestlé, and Campbells. She chairs the […]
Lizé began her life as a singer-songwriter with her first break as a nine year old in the hit musical – Annie. Whilst still at school she then signed her first recording contract with David Gresham Records, South Africa and at 21 years of age she entered South African Idols and landed herself a finalist […]
Fred is deeply passionate about Africa and believes that the missing ingredient on the continent is good leadership. In line with this, he has founded two organizations that aim to catalyze a new generation of ethical, entrepreneurial African leaders: African Leadership Academy and the African Leadership Network. In recognition of his work in developing Africa’s […]
Allon Raiz is regarded both locally and globally as a pioneer and maverick in the business incubation industry. He is the founder and CEO of Raizcorp which, according to The Economist, is the only genuine incubator in Africa, and currently supports in excess of 500 businesses. Allon is the author of two bestselling entrepreneurial books […]
These remain the property of its owner and are not affiliated with or endorsed by WeSpeak Global.
Our Mission
© All rights reserved 2025. Created using VOXEL THEME
