Shep Hyken Legacy Project is a customer experience expert and the Chief Amazement Officer of Shepard Presentations.
He is a New York Times and Wall Street Journal bestselling author and has been inducted into the National Speakers Association Hall of Fame for lifetime achievement in the speaking profession.
Shep works with companies and organizations who want to build loyal relationships with their customers and employees. His articles have been read in hundreds of publications, and he is the author of Moments of Magic®, The Loyal Customer, The Cult of the Customer, The Amazement Revolution, and Amaze Every Customer Every Time.
He is also the creator of The Customer Focus™ program, which helps clients develop a customer service culture and loyalty mindset. In 1983 Shep founded Shepard Presentations and since then has worked with hundreds of clients ranging from Fortune 100 size organizations to companies with less than 50 employees.
Some of his clients include American Airlines, AAA, Anheuser-Busch, AT&T, AETNA, Abbott Laboratories, American Express – and that’s just a few of the A’s!.
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At the beginning of my career, success was based on revenue.
Over the years I’ve changed from just financial goals to lifestyle goals. How much time off and how much fun I have is as important as how much money I make.
I have a passion for what I do. I didn’t apply for this job. I made it my life’s work. That’s the business answer.
On the personal side, I’m fueled by my wife and kids. I am so glad we could afford to take time to go on vacations, travel, etc. Makes it all worthwhile.
I’ve been lucky to marry a wonderful woman and I have three amazing kids. On the business side, I started this company in 1983 and have continued to grow it over the last 32 years.
That’s a lot of staying power for this industry. Being inducted into the National Speakers Association Hall of Fame was also an amazing honor.
Most people don’t realize that the difference between good and great is sometimes (usually) just a little more effort. It’s the extra hour you work.
Or, the extra few minutes you spend doing something that others won’t take the time for. It’s sometimes subtle, but the difference can be big.
I am a do-er. I believe the biggest difference between many people who aren’t successful and those that are is simple. Those that aren’t as successful spend too much time thinking and not doing.
Those that are successful think and then DO! They act on what they have learned and use their intuition to their advantage. That’s worked for me. People say I’m at the forefront of my business. It’s only because I act faster than most.
I’m very disciplined. I have a good work ethic and like to meet deadlines. It doesn’t bother me to work hard. I also try to work smart – getting more done in less time.
Honesty, open-mindedness, ethical, inclusive, considerate and happiness.
Reading give me a continued education. I continue to hone my writing skills. I seek help, attend workshops and seminars on business and personal success – and most important, I implement what I learn.
My personal mantra in life is to have fun and make the kids smile. I am a very happy person. I think that life is too short to not be happy. I want my kids to be happy (and good). Please note that happy doesn’t mean financially wealthy. It means HAPPY!
Be focused. Get a mentor. Be patient. Save for retirement.
I am a mentor to others. I’d like to see the people that have asked for help along the way be successful – even more successful than me. That especially goes for my kids!
Misha had the idea for Greenpop after racking up 360 000 air miles while doing an advertising job. They wanted to offset their carbon footprint but couldn’t face just handing over money – they wanted to get their hands dirty. Misha gathered like-minded individuals and started a campaign which aimed to plant 1000 trees in […]
Anthony Christov is an art director currently designing the look for films at award-winning Pixar Animation Studios. He most recently art directored WALL•E. He worked in a similar capacity for the successful Finding Nemo animated feature and was the set designer for Cars and The Incredibles. My Definition Of Success | I think success is having […]
John Klukas was born in St. Paul, Minnesota. After receiving his B.A. in Psychology from the University of Minnesota, his interest in pursuing photography brought him first to Bangkok, Thailand and presently to New York City. Klukas works primarily in fashion photography and his work has appeared in a range of art and editorial publications […]
Passionate about international education and providing diverse academic options to committed learners, Angela Franklin (a native of Cincinnati, Oh) has worked in West Africa and the United Arab Emirates in the development and implementation of several international branch campuses. Franklin has extensive professional experience working with international partners to develop collaborative programs. As the Director […]
Chloe Howard was born with a clubfoot. This meant enduring much corrective surgery and not growing up walking and running freely with her peers. From a young age, Chloe learnt to deal with physical and emotional suffering. Her parents wisely instilled in her the belief that she was born special and that God has a […]
Kristina Dryža is an international trend forecaster, writer and author of the allegorical novel, Grace and the Wind. Of Lithuanian origin she was raised in Adelaide, Australia and moved overseas in 1999. For the past 13 years Kristina has been based between London, New York, Tokyo and Hawaii while travelling the world gaining insight into […]
Dr. Reza Aslan is an internationally acclaimed writer and scholar of religions, and the author of the #1 New York Times Bestseller Zealot: The Life and Times of Jesus of Nazareth. Reza Aslan | The Legacy Project He is the founder of Aslan Media, a social media network for news and entertainment about the Middle […]
Mr. Sam Pitroda is an internationally respected telecom inventor, entrepreneur, development thinker, and policy maker who has spent 49 years in information and communications technology (ICT) and related global and national developments. Credited with having laid the foundation for India’s telecommunications and technology revolution of the 1980s, Mr. Pitroda has been a leading campaigner to […]
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