Shep Hyken Legacy Project is a customer experience expert and the Chief Amazement Officer of Shepard Presentations.
He is a New York Times and Wall Street Journal bestselling author and has been inducted into the National Speakers Association Hall of Fame for lifetime achievement in the speaking profession.
Shep works with companies and organizations who want to build loyal relationships with their customers and employees. His articles have been read in hundreds of publications, and he is the author of Moments of Magic®, The Loyal Customer, The Cult of the Customer, The Amazement Revolution, and Amaze Every Customer Every Time.
He is also the creator of The Customer Focus™ program, which helps clients develop a customer service culture and loyalty mindset. In 1983 Shep founded Shepard Presentations and since then has worked with hundreds of clients ranging from Fortune 100 size organizations to companies with less than 50 employees.
Some of his clients include American Airlines, AAA, Anheuser-Busch, AT&T, AETNA, Abbott Laboratories, American Express – and that’s just a few of the A’s!.
Contact Us at WeSpeak Global and follow us on Twitter
At the beginning of my career, success was based on revenue.
Over the years I’ve changed from just financial goals to lifestyle goals. How much time off and how much fun I have is as important as how much money I make.
I have a passion for what I do. I didn’t apply for this job. I made it my life’s work. That’s the business answer.
On the personal side, I’m fueled by my wife and kids. I am so glad we could afford to take time to go on vacations, travel, etc. Makes it all worthwhile.
I’ve been lucky to marry a wonderful woman and I have three amazing kids. On the business side, I started this company in 1983 and have continued to grow it over the last 32 years.
That’s a lot of staying power for this industry. Being inducted into the National Speakers Association Hall of Fame was also an amazing honor.
Most people don’t realize that the difference between good and great is sometimes (usually) just a little more effort. It’s the extra hour you work.
Or, the extra few minutes you spend doing something that others won’t take the time for. It’s sometimes subtle, but the difference can be big.
I am a do-er. I believe the biggest difference between many people who aren’t successful and those that are is simple. Those that aren’t as successful spend too much time thinking and not doing.
Those that are successful think and then DO! They act on what they have learned and use their intuition to their advantage. That’s worked for me. People say I’m at the forefront of my business. It’s only because I act faster than most.
I’m very disciplined. I have a good work ethic and like to meet deadlines. It doesn’t bother me to work hard. I also try to work smart – getting more done in less time.
Honesty, open-mindedness, ethical, inclusive, considerate and happiness.
Reading give me a continued education. I continue to hone my writing skills. I seek help, attend workshops and seminars on business and personal success – and most important, I implement what I learn.
My personal mantra in life is to have fun and make the kids smile. I am a very happy person. I think that life is too short to not be happy. I want my kids to be happy (and good). Please note that happy doesn’t mean financially wealthy. It means HAPPY!
Be focused. Get a mentor. Be patient. Save for retirement.
I am a mentor to others. I’d like to see the people that have asked for help along the way be successful – even more successful than me. That especially goes for my kids!
Eileen McDargh Legacy Project is founder and CEO of the consulting firm, The Resilient Spirit. She teaches organizations like Cisco, Novartis, Oracle, and Procter & Gamble ways of building resilient leadership teams and workplaces. Eileen McDargh Legacy Project Novartis’s Dr. Rob Kowlaski, Senior VP and Global Head of Drug Regulatory Affairs and U.S. Head of […]
Zainab Salbi | The Legacy Project is an Iraqi-American humanitarian, entrepreneur, author, and media commentator who has dedicated herself to women’s rights and freedom. At the age of 23, she founded Women for Women International—a grassroots humanitarian and development organization dedicated to serving women survivors of war. Under her leadership (1993-2011), Women for Women International […]
Vivek Wadhwa is a Fellow at Arthur & Toni Rembe Rock Center for Corporate Governance, Stanford University; Director of Research at the Center for Entrepreneurship and Research Commercialization at the Pratt School of Engineering, Duke University; and Distinguished Fellow at Singularity University. He is author of “The Immigrant Exodus: Why America Is Losing the Global […]
Suzanne Frazer is the co-founder of the MACZAC Douglas Tom “Thumbs-Up” Award winning non-profit organization Beach Environmental Awareness Campaign Hawai’i also known as the B.E.A.C.H. The all-volunteer organization’s mission is to build awareness of marine debris and find solutions through environmental education, plastic reduction, litter prevention campaigns and beach clean-ups. In 2013, Suzanne together with […]
By almost losing her voice in a freak accident, Wendy Spinks found her destined ‘voice’ and is now the Co founder & Creative Director at Zeropoint Studios. Today Wendy’s expression comes not only from the sound emanating from her voice box or from her training in fashion but also through animations and a huge drive […]
Janet is co-founder and managing partner of Charlotte Rhys, South Africa’s leading luxurious bath, body and lifestyle range. Within 14 years the brand expanded from a single product to over 100 luxury products. Today they supply leading hotels across the world. My Definition Of Success | Success means achieving the goals you set, and it is inevitable […]
Rachel Goble grew up in an interconnected and multicultural world. Whether traveling to Central America with her family to survey land for the founding of a non-profit or trudging through the Sierra Nevada mountains as her parents sought to awaken Christians to our role as creation’s caretakers, Rachel learned early that the world’s peoples and […]
Conrad Koch is one of South Africa’s most in demand comedy talents. He combines hilarious comedy with world-class puppetry, and has done so for over fifteen years to local and international acclaim. Conrad was the winner of the 2010 Entertainer of the Year award, and of a 2012 Standard Bank Ovation Award from the National […]
These remain the property of its owner and are not affiliated with or endorsed by WeSpeak Global.
Our Mission
© All rights reserved 2025. Created using VOXEL THEME
