Shep Hyken Legacy Project is a customer experience expert and the Chief Amazement Officer of Shepard Presentations.
He is a New York Times and Wall Street Journal bestselling author and has been inducted into the National Speakers Association Hall of Fame for lifetime achievement in the speaking profession.
Shep works with companies and organizations who want to build loyal relationships with their customers and employees. His articles have been read in hundreds of publications, and he is the author of Moments of Magic®, The Loyal Customer, The Cult of the Customer, The Amazement Revolution, and Amaze Every Customer Every Time.
He is also the creator of The Customer Focus™ program, which helps clients develop a customer service culture and loyalty mindset. In 1983 Shep founded Shepard Presentations and since then has worked with hundreds of clients ranging from Fortune 100 size organizations to companies with less than 50 employees.
Some of his clients include American Airlines, AAA, Anheuser-Busch, AT&T, AETNA, Abbott Laboratories, American Express – and that’s just a few of the A’s!.
Contact Us at WeSpeak Global and follow us on Twitter
At the beginning of my career, success was based on revenue.
Over the years I’ve changed from just financial goals to lifestyle goals. How much time off and how much fun I have is as important as how much money I make.
I have a passion for what I do. I didn’t apply for this job. I made it my life’s work. That’s the business answer.
On the personal side, I’m fueled by my wife and kids. I am so glad we could afford to take time to go on vacations, travel, etc. Makes it all worthwhile.
I’ve been lucky to marry a wonderful woman and I have three amazing kids. On the business side, I started this company in 1983 and have continued to grow it over the last 32 years.
That’s a lot of staying power for this industry. Being inducted into the National Speakers Association Hall of Fame was also an amazing honor.
Most people don’t realize that the difference between good and great is sometimes (usually) just a little more effort. It’s the extra hour you work.
Or, the extra few minutes you spend doing something that others won’t take the time for. It’s sometimes subtle, but the difference can be big.
I am a do-er. I believe the biggest difference between many people who aren’t successful and those that are is simple. Those that aren’t as successful spend too much time thinking and not doing.
Those that are successful think and then DO! They act on what they have learned and use their intuition to their advantage. That’s worked for me. People say I’m at the forefront of my business. It’s only because I act faster than most.
I’m very disciplined. I have a good work ethic and like to meet deadlines. It doesn’t bother me to work hard. I also try to work smart – getting more done in less time.
Honesty, open-mindedness, ethical, inclusive, considerate and happiness.
Reading give me a continued education. I continue to hone my writing skills. I seek help, attend workshops and seminars on business and personal success – and most important, I implement what I learn.
My personal mantra in life is to have fun and make the kids smile. I am a very happy person. I think that life is too short to not be happy. I want my kids to be happy (and good). Please note that happy doesn’t mean financially wealthy. It means HAPPY!
Be focused. Get a mentor. Be patient. Save for retirement.
I am a mentor to others. I’d like to see the people that have asked for help along the way be successful – even more successful than me. That especially goes for my kids!
In 1984, at a time when South Africa was beginning to feel the consequences of international isolation and sanctions, and when the tourism and hospitality industries faced bankruptcy and failure, Protea Hotels was launched – without a cent of capital and with just four hotels. Under the leadership of Arthur Gillis, the Protea Hotels Group […]
As a graduate social entrepreneur from TSiBA Education, founder director of a social enterprise – Nebula, I possess a variety of skills and 5 years’ experience in facilitation, coaching and organisational development. Combined with a deep-seated passion for social change, I thrive on working with like-minded individuals who are committed to personal growth and creating […]
George Saunders is a New York Times bestselling American writer of short stories, essays, novellas and children’s books. In 2000, The New Yorker named him one of the “Best Writers Under 40.” He writes regularly for The New Yorker and Harper’s, as well as Esquire, GQ, and The New York Times Magazine. My Definition Of […]
Adam Garone is the CEO & co-founder of the Movember Foundation, who are literally changing the face of men’s health, raising funding and getting involved in prostate cancer research. They have raised over R4.5billion and funded 700 men’s health projects with over 4million people involved. The Essence of Movember | The idea for Movember started over a […]
Claudio Valladares-Padua has bachelors’ degree in Business Administration and Biology. He started his graduate studies at the University of Florida in August, 1984, completed requirements for a Master of Arts degree in January of 1987 and for a Ph.D. in 1992. Claudio is a co-founder and Vice-President of the Board of IPÊ – Instituto de […]
Listed in Forbes as one of five women changing the world of VC/Entrepreneurship, Kelly Hoey is the CMO of Cuurio, a New York City based startup. In 2011, Kelly co-founded Women Innovate Mobile, the first start up accelerator focused exclusively on launching and accelerating the growth of women-founded companies in mobile technology. An angel investor, […]
Asha De Vos | The Legacy Project has published several key research publications on Sri Lankan blue whales, which have led to this population being designated as a species in urgent need of conservation research by the International Whaling Commission (IWC). The IWC has since invited key Sri Lankan government personnel to participate in whale […]
Edward Mogano is a vibrant and talented young South African, that we’ve recently discovered, who seems to have his head firmly entrenched in helping prepare the youth of today for the solutions of tomorrow, as he blogs about creating awareness around the current paradigm-shift trends taking place throughout the world right now. About my Life […]
These remain the property of its owner and are not affiliated with or endorsed by WeSpeak Global.
Our Mission
© All rights reserved 2025. Created using VOXEL THEME
