Shep Hyken Legacy Project is a customer experience expert and the Chief Amazement Officer of Shepard Presentations.
He is a New York Times and Wall Street Journal bestselling author and has been inducted into the National Speakers Association Hall of Fame for lifetime achievement in the speaking profession.
Shep works with companies and organizations who want to build loyal relationships with their customers and employees. His articles have been read in hundreds of publications, and he is the author of Moments of Magic®, The Loyal Customer, The Cult of the Customer, The Amazement Revolution, and Amaze Every Customer Every Time.
He is also the creator of The Customer Focus™ program, which helps clients develop a customer service culture and loyalty mindset. In 1983 Shep founded Shepard Presentations and since then has worked with hundreds of clients ranging from Fortune 100 size organizations to companies with less than 50 employees.
Some of his clients include American Airlines, AAA, Anheuser-Busch, AT&T, AETNA, Abbott Laboratories, American Express – and that’s just a few of the A’s!.
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At the beginning of my career, success was based on revenue.
Over the years I’ve changed from just financial goals to lifestyle goals. How much time off and how much fun I have is as important as how much money I make.
I have a passion for what I do. I didn’t apply for this job. I made it my life’s work. That’s the business answer.
On the personal side, I’m fueled by my wife and kids. I am so glad we could afford to take time to go on vacations, travel, etc. Makes it all worthwhile.
I’ve been lucky to marry a wonderful woman and I have three amazing kids. On the business side, I started this company in 1983 and have continued to grow it over the last 32 years.
That’s a lot of staying power for this industry. Being inducted into the National Speakers Association Hall of Fame was also an amazing honor.
Most people don’t realize that the difference between good and great is sometimes (usually) just a little more effort. It’s the extra hour you work.
Or, the extra few minutes you spend doing something that others won’t take the time for. It’s sometimes subtle, but the difference can be big.
I am a do-er. I believe the biggest difference between many people who aren’t successful and those that are is simple. Those that aren’t as successful spend too much time thinking and not doing.
Those that are successful think and then DO! They act on what they have learned and use their intuition to their advantage. That’s worked for me. People say I’m at the forefront of my business. It’s only because I act faster than most.
I’m very disciplined. I have a good work ethic and like to meet deadlines. It doesn’t bother me to work hard. I also try to work smart – getting more done in less time.
Honesty, open-mindedness, ethical, inclusive, considerate and happiness.
Reading give me a continued education. I continue to hone my writing skills. I seek help, attend workshops and seminars on business and personal success – and most important, I implement what I learn.
My personal mantra in life is to have fun and make the kids smile. I am a very happy person. I think that life is too short to not be happy. I want my kids to be happy (and good). Please note that happy doesn’t mean financially wealthy. It means HAPPY!
Be focused. Get a mentor. Be patient. Save for retirement.
I am a mentor to others. I’d like to see the people that have asked for help along the way be successful – even more successful than me. That especially goes for my kids!
Francois Steyn is a South African and Natal Sharks Rugby player who holds the record for being the youngest player to win a World Cup after helping the Springboks beat England in the 2007 final in France. He is notorious for his long-distance kicking ability and in a 2009 Super 14 match against the Brumbies […]
Vicky Colbert is the Founder and Director of Fundación Escuela Nueva, and co-creator of the Escuela Nueva pedagogical model, known for its effectiveness in improving the quality and relevance of basic education in underprivileged schools across Colombia and beyond. She is the 2013 WISE Prize for Education Laureate. Vicky Colbert of Success | For me […]
Kirsty Chadwick is an educator, public speaker and leader, who has spent almost two decades involved in the field of education. Founder of The Training Room Online, which designs and develops innovative tailor-made e-learning material for the corporate, industrial and private sectors, Kirsty has trained, developed and inspired people across three continents. Kirsty Chadwick Definition […]
Prof Jonathan Jansen is the Rector and Vice-Chancellor of the University of the Free State. He is also the Honorary Professor of Education at the University of the Witwatersrand and Visiting Fellow at the National Research Foundation. Jansen also serves as an Independent Non-Executive Director for Advtech Limited and is the Chairman at the School […]
Daniel Humm is a Swiss chef and restaurant owner. He is chef/co-owner of Eleven Madison Park in New York City and a recipient of three Michelin stars. My Definition Of Success | Success is waking up every day and getting to do what I love most. Cooking is both my passion and my profession and, to […]
In 1984, at a time when South Africa was beginning to feel the consequences of international isolation and sanctions, and when the tourism and hospitality industries faced bankruptcy and failure, Protea Hotels was launched – without a cent of capital and with just four hotels. Under the leadership of Arthur Gillis, the Protea Hotels Group […]
“Let me help you create an unforgettable experience at your conference.” As an experienced keynote speaker, Vinh Giang TLP knows that what transpires on stage is not about him. It’s 100% about the audience. It’s about the life-changing lessons he’s been so fortunate to learn along the way and sharing them in a manner that […]
Willis Raburu is one of Citizen TV’s fast rising journalists, based in Nairobi Kenya. A distinctive and versatile TV journalist, he brings a weekly segment on Citizen TV dubbed “TruthMeter” part of Citizen TV’s weekly new prime-time line-up of programming. My Definition Of Success | Success to me used to mean a good house, a […]
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