Shep Hyken Legacy Project is a customer experience expert and the Chief Amazement Officer of Shepard Presentations.
He is a New York Times and Wall Street Journal bestselling author and has been inducted into the National Speakers Association Hall of Fame for lifetime achievement in the speaking profession.
Shep works with companies and organizations who want to build loyal relationships with their customers and employees. His articles have been read in hundreds of publications, and he is the author of Moments of Magic®, The Loyal Customer, The Cult of the Customer, The Amazement Revolution, and Amaze Every Customer Every Time.
He is also the creator of The Customer Focus™ program, which helps clients develop a customer service culture and loyalty mindset. In 1983 Shep founded Shepard Presentations and since then has worked with hundreds of clients ranging from Fortune 100 size organizations to companies with less than 50 employees.
Some of his clients include American Airlines, AAA, Anheuser-Busch, AT&T, AETNA, Abbott Laboratories, American Express – and that’s just a few of the A’s!.
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At the beginning of my career, success was based on revenue.
Over the years I’ve changed from just financial goals to lifestyle goals. How much time off and how much fun I have is as important as how much money I make.
I have a passion for what I do. I didn’t apply for this job. I made it my life’s work. That’s the business answer.
On the personal side, I’m fueled by my wife and kids. I am so glad we could afford to take time to go on vacations, travel, etc. Makes it all worthwhile.
I’ve been lucky to marry a wonderful woman and I have three amazing kids. On the business side, I started this company in 1983 and have continued to grow it over the last 32 years.
That’s a lot of staying power for this industry. Being inducted into the National Speakers Association Hall of Fame was also an amazing honor.
Most people don’t realize that the difference between good and great is sometimes (usually) just a little more effort. It’s the extra hour you work.
Or, the extra few minutes you spend doing something that others won’t take the time for. It’s sometimes subtle, but the difference can be big.
I am a do-er. I believe the biggest difference between many people who aren’t successful and those that are is simple. Those that aren’t as successful spend too much time thinking and not doing.
Those that are successful think and then DO! They act on what they have learned and use their intuition to their advantage. That’s worked for me. People say I’m at the forefront of my business. It’s only because I act faster than most.
I’m very disciplined. I have a good work ethic and like to meet deadlines. It doesn’t bother me to work hard. I also try to work smart – getting more done in less time.
Honesty, open-mindedness, ethical, inclusive, considerate and happiness.
Reading give me a continued education. I continue to hone my writing skills. I seek help, attend workshops and seminars on business and personal success – and most important, I implement what I learn.
My personal mantra in life is to have fun and make the kids smile. I am a very happy person. I think that life is too short to not be happy. I want my kids to be happy (and good). Please note that happy doesn’t mean financially wealthy. It means HAPPY!
Be focused. Get a mentor. Be patient. Save for retirement.
I am a mentor to others. I’d like to see the people that have asked for help along the way be successful – even more successful than me. That especially goes for my kids!
Lenora Billings-Harris TLP, CSP is an internationally recognized speaker, multicultural diversity expert, and author with more than twenty-five years experience in the public and private sectors. She served as an adjunct professor for Arizona State University, and is currently on the adjunct faculty of University of North Carolina-Greensboro. Lenora Billings-Harris TLP (The Legacy Project) Lenora received her […]
José Manuel Ramos-Horta GCL AC is the United Nations’ special Representative and Head of the United Nations Integrated Peacebuilding Office in Guinea-Bissau (UNIOGBIS). He was the President of East Timor from 2007 to 2012, the second since independence from Indonesia, and is a co-recipient of the 1996 Nobel Peace Prize. He began his career in […]
Mike Ruiz is a world renowned celebrity and fashion photographer, director, television personality, former model, spokesperson, creative director, and actor working with an impressive list of clients including beauty and fashion brands like L’Oreal, Schick, Dark and Lovely and Garnier along with a host of A-list celebrities including Kim Kardashian, Betty White, Katy Perry, and […]
Beatrice Witzgall is the CEO and founder of LumiFi, is an accomplished, award-winning lighting designer with more than 20 years of global experience. She has worked on countless lighting design projects alongside renowned architects including Frank Gehry and Steven Holl. Having worked as a German trained architect and graphic design and digital media teacher, Beatrice […]
Lieutenant Charles Edward Martell FRGS is an English ocean rower, adventurer and humanitarian worker. A double Guinness World Record holder, Royal Engineer Charlie Martell is no stranger to adventure. Active service in Iraq, Bosnia and Northern Ireland led to a post-Army career in the humanitarian sector, where he specialised in post-conflict resolution. Working in mine-affected […]
From the window of my top floor office in Cape Town I can see Lions Head and Table Mountain. I can also see the majestic and totally luxurious Cape Grace Hotel, one of the many hotels that Stuart Brand and his family built up over the course of generations, before selling out to the International […]
Stefan Antoni is South Africa’s very own “Howard Roarke” – creatively brilliant, outlandishly bold and prolific. He is today, without doubt, one of the most formidable and most decorated architects that South Africa has produced in recent times. Together with his partners and colleagues at SAOTA, he has continued to stretch the boundaries of creative […]
Fred is deeply passionate about Africa and believes that the missing ingredient on the continent is good leadership. In line with this, he has founded two organizations that aim to catalyze a new generation of ethical, entrepreneurial African leaders: African Leadership Academy and the African Leadership Network. In recognition of his work in developing Africa’s […]
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