Shep Hyken Legacy Project is a customer experience expert and the Chief Amazement Officer of Shepard Presentations.
He is a New York Times and Wall Street Journal bestselling author and has been inducted into the National Speakers Association Hall of Fame for lifetime achievement in the speaking profession.
Shep works with companies and organizations who want to build loyal relationships with their customers and employees. His articles have been read in hundreds of publications, and he is the author of Moments of Magic®, The Loyal Customer, The Cult of the Customer, The Amazement Revolution, and Amaze Every Customer Every Time.
He is also the creator of The Customer Focus™ program, which helps clients develop a customer service culture and loyalty mindset. In 1983 Shep founded Shepard Presentations and since then has worked with hundreds of clients ranging from Fortune 100 size organizations to companies with less than 50 employees.
Some of his clients include American Airlines, AAA, Anheuser-Busch, AT&T, AETNA, Abbott Laboratories, American Express – and that’s just a few of the A’s!.
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At the beginning of my career, success was based on revenue.
Over the years I’ve changed from just financial goals to lifestyle goals. How much time off and how much fun I have is as important as how much money I make.
I have a passion for what I do. I didn’t apply for this job. I made it my life’s work. That’s the business answer.
On the personal side, I’m fueled by my wife and kids. I am so glad we could afford to take time to go on vacations, travel, etc. Makes it all worthwhile.
I’ve been lucky to marry a wonderful woman and I have three amazing kids. On the business side, I started this company in 1983 and have continued to grow it over the last 32 years.
That’s a lot of staying power for this industry. Being inducted into the National Speakers Association Hall of Fame was also an amazing honor.
Most people don’t realize that the difference between good and great is sometimes (usually) just a little more effort. It’s the extra hour you work.
Or, the extra few minutes you spend doing something that others won’t take the time for. It’s sometimes subtle, but the difference can be big.
I am a do-er. I believe the biggest difference between many people who aren’t successful and those that are is simple. Those that aren’t as successful spend too much time thinking and not doing.
Those that are successful think and then DO! They act on what they have learned and use their intuition to their advantage. That’s worked for me. People say I’m at the forefront of my business. It’s only because I act faster than most.
I’m very disciplined. I have a good work ethic and like to meet deadlines. It doesn’t bother me to work hard. I also try to work smart – getting more done in less time.
Honesty, open-mindedness, ethical, inclusive, considerate and happiness.
Reading give me a continued education. I continue to hone my writing skills. I seek help, attend workshops and seminars on business and personal success – and most important, I implement what I learn.
My personal mantra in life is to have fun and make the kids smile. I am a very happy person. I think that life is too short to not be happy. I want my kids to be happy (and good). Please note that happy doesn’t mean financially wealthy. It means HAPPY!
Be focused. Get a mentor. Be patient. Save for retirement.
I am a mentor to others. I’d like to see the people that have asked for help along the way be successful – even more successful than me. That especially goes for my kids!
Bethlehem Tilahun Alemu is the Founder and CEO of iconic footwear brand soleRebels, the planets fastest growing footwear brand from Africa, and the founder & creator of Republic of Leather a super cool new company that is changing the way people around the world buy & love luxury leather goods. From the humblest of beginnings, […]
Dr. Reza Aslan is an internationally acclaimed writer and scholar of religions, and the author of the #1 New York Times Bestseller Zealot: The Life and Times of Jesus of Nazareth. Reza Aslan | The Legacy Project He is the founder of Aslan Media, a social media network for news and entertainment about the Middle […]
Linda Olagunju is the Managing Director at DLO Energy Resources & Founder of the Renewable Energy Forum South Africa. She holds an LLB from the University of Cape Town and an LLM in International Commercial Law with a specialisation in Oil and Gas Law from the University of Aberdeen. Linda was part of the team […]
Derek Sivers is best known for being the founder and former president of CD Baby, an online CD store for independent musicians. A professional musician (and circus clown) since 1987, Sivers started CD Baby by accident in 1997 when he was selling his own CD on his website, and friends asked if he could sell […]
Gary Kirsten is a former South African cricketer and the World Cup winning coach of the Indian Cricket Team. He played 101 Test matches and 185 One-day internationals for South Africa between 1993 and 2004, mainly as an opening batsman. He has recently established a cricket academy named the Gary Kirsten Cricket Academy (GKCA). Kirsten […]
Having delivered thousands of presentations over two decades Jason Hewlett Legacy Project is the only speaker in the world teaching leadership skills, tools, and mindsets in such a powerfully unconventional way. With out-of-the-box performances of uncanny musical and comedy impressions of incredible stage legends, Jason’s keynote, The Promise: Become a Legendary Leader and Discover Your […]
Eunice was honored by the World Economic Forum as a Young Global Leader in 2012 for her professional accomplishments and commitment to society, as well as her potential to contribute to shaping the future of the world by providing inspiring leadership. Forbes named Eunice as one of the 20 Youngest Power Women in Africa. She […]
Ian Gabriel is a South African film and commercials director based in Cape Town, South Africa. He directed the film Forgiveness starring Arnold Vosloo, which treats the theme of forgiveness in post-apartheid South Africa. His 2013 film Four Corners was selected as the South African entry for Best Foreign Language Film at the 86th Academy […]
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