Shep Hyken Legacy Project is a customer experience expert and the Chief Amazement Officer of Shepard Presentations.
He is a New York Times and Wall Street Journal bestselling author and has been inducted into the National Speakers Association Hall of Fame for lifetime achievement in the speaking profession.
Shep works with companies and organizations who want to build loyal relationships with their customers and employees. His articles have been read in hundreds of publications, and he is the author of Moments of Magic®, The Loyal Customer, The Cult of the Customer, The Amazement Revolution, and Amaze Every Customer Every Time.
He is also the creator of The Customer Focus™ program, which helps clients develop a customer service culture and loyalty mindset. In 1983 Shep founded Shepard Presentations and since then has worked with hundreds of clients ranging from Fortune 100 size organizations to companies with less than 50 employees.
Some of his clients include American Airlines, AAA, Anheuser-Busch, AT&T, AETNA, Abbott Laboratories, American Express – and that’s just a few of the A’s!.
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At the beginning of my career, success was based on revenue.
Over the years I’ve changed from just financial goals to lifestyle goals. How much time off and how much fun I have is as important as how much money I make.
I have a passion for what I do. I didn’t apply for this job. I made it my life’s work. That’s the business answer.
On the personal side, I’m fueled by my wife and kids. I am so glad we could afford to take time to go on vacations, travel, etc. Makes it all worthwhile.
I’ve been lucky to marry a wonderful woman and I have three amazing kids. On the business side, I started this company in 1983 and have continued to grow it over the last 32 years.
That’s a lot of staying power for this industry. Being inducted into the National Speakers Association Hall of Fame was also an amazing honor.
Most people don’t realize that the difference between good and great is sometimes (usually) just a little more effort. It’s the extra hour you work.
Or, the extra few minutes you spend doing something that others won’t take the time for. It’s sometimes subtle, but the difference can be big.
I am a do-er. I believe the biggest difference between many people who aren’t successful and those that are is simple. Those that aren’t as successful spend too much time thinking and not doing.
Those that are successful think and then DO! They act on what they have learned and use their intuition to their advantage. That’s worked for me. People say I’m at the forefront of my business. It’s only because I act faster than most.
I’m very disciplined. I have a good work ethic and like to meet deadlines. It doesn’t bother me to work hard. I also try to work smart – getting more done in less time.
Honesty, open-mindedness, ethical, inclusive, considerate and happiness.
Reading give me a continued education. I continue to hone my writing skills. I seek help, attend workshops and seminars on business and personal success – and most important, I implement what I learn.
My personal mantra in life is to have fun and make the kids smile. I am a very happy person. I think that life is too short to not be happy. I want my kids to be happy (and good). Please note that happy doesn’t mean financially wealthy. It means HAPPY!
Be focused. Get a mentor. Be patient. Save for retirement.
I am a mentor to others. I’d like to see the people that have asked for help along the way be successful – even more successful than me. That especially goes for my kids!
Petra Škarja is a young entrepreneur with inspirational life story, where motto JUST DO IT takes an important part. She is an author of two best sellers in Slovenia and an organizer of the biggest event for women entrepreneur in Slovenia. She says she is just a girl who decided to make her own way […]
Ian Gabriel is a South African film and commercials director based in Cape Town, South Africa. He directed the film Forgiveness starring Arnold Vosloo, which treats the theme of forgiveness in post-apartheid South Africa. His 2013 film Four Corners was selected as the South African entry for Best Foreign Language Film at the 86th Academy […]
People: Profit: Planet: The purpose-driven ‘holy grail’ of sustainable enterprise moving forward and the beacon to which Saloni Doshi, social entrepreneur now goes about daily life as owner of EcoEnclose, based in Colorado, USA. Saloni and her team at EcoEnclose help thousands of small and medium sized businesses around the world ship their products in […]
Elana Meyer is a former long-distance Athlete from South Africa. She won the silver medal at the 1992 Summer Olympics in Barcelona. Elana is South Africa’s fastest Marathon runner to date. My Definition Of Success | Success for Elana Meyer is to follow your heart and get others to do the same! To become the […]
Nizenande Machi Legacy Project is Relationship Systems Strategist. She creates human-centered frameworks for African development, which when coupled with her knack for relating with people at various levels, has enabled her to advance her Transformative Leadership in Africa agenda. As someone who believes she has a pivotal role to play in reshaping Africa and positioning […]
Some entrepreneurs are so ridiculously prolific, talented and ‘out-there’ that they get to take on the status of ‘celebrity’ entrepreneur. In my opinion, David Donde is one of those. I know this for a fact because I get to experience both the brand and the products that David brings to the market almost every day […]
Rose Caiola could have easily been defined by her success in the highly competitive world of New York City real estate, but she has ventured far beyond the boundaries of the business world. Her yearning for a better understanding of human wellness has taken her down diverse paths and led her to meet many fascinating […]
Tessa Plen is a highly accomplished global change-agent for growth and development of individuals, companies and products. She has worked in senior positions at blue-chip multinationals like Colgate Palmolive (associate Director of Innovation) and Unilever in South Africa, Paris, London, Sydney and New York before recently returning to South Africa. She has implemented growth and […]
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