Shep Hyken Legacy Project is a customer experience expert and the Chief Amazement Officer of Shepard Presentations.
He is a New York Times and Wall Street Journal bestselling author and has been inducted into the National Speakers Association Hall of Fame for lifetime achievement in the speaking profession.
Shep works with companies and organizations who want to build loyal relationships with their customers and employees. His articles have been read in hundreds of publications, and he is the author of Moments of Magic®, The Loyal Customer, The Cult of the Customer, The Amazement Revolution, and Amaze Every Customer Every Time.
He is also the creator of The Customer Focus™ program, which helps clients develop a customer service culture and loyalty mindset. In 1983 Shep founded Shepard Presentations and since then has worked with hundreds of clients ranging from Fortune 100 size organizations to companies with less than 50 employees.
Some of his clients include American Airlines, AAA, Anheuser-Busch, AT&T, AETNA, Abbott Laboratories, American Express – and that’s just a few of the A’s!.
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At the beginning of my career, success was based on revenue.
Over the years I’ve changed from just financial goals to lifestyle goals. How much time off and how much fun I have is as important as how much money I make.
I have a passion for what I do. I didn’t apply for this job. I made it my life’s work. That’s the business answer.
On the personal side, I’m fueled by my wife and kids. I am so glad we could afford to take time to go on vacations, travel, etc. Makes it all worthwhile.
I’ve been lucky to marry a wonderful woman and I have three amazing kids. On the business side, I started this company in 1983 and have continued to grow it over the last 32 years.
That’s a lot of staying power for this industry. Being inducted into the National Speakers Association Hall of Fame was also an amazing honor.
Most people don’t realize that the difference between good and great is sometimes (usually) just a little more effort. It’s the extra hour you work.
Or, the extra few minutes you spend doing something that others won’t take the time for. It’s sometimes subtle, but the difference can be big.
I am a do-er. I believe the biggest difference between many people who aren’t successful and those that are is simple. Those that aren’t as successful spend too much time thinking and not doing.
Those that are successful think and then DO! They act on what they have learned and use their intuition to their advantage. That’s worked for me. People say I’m at the forefront of my business. It’s only because I act faster than most.
I’m very disciplined. I have a good work ethic and like to meet deadlines. It doesn’t bother me to work hard. I also try to work smart – getting more done in less time.
Honesty, open-mindedness, ethical, inclusive, considerate and happiness.
Reading give me a continued education. I continue to hone my writing skills. I seek help, attend workshops and seminars on business and personal success – and most important, I implement what I learn.
My personal mantra in life is to have fun and make the kids smile. I am a very happy person. I think that life is too short to not be happy. I want my kids to be happy (and good). Please note that happy doesn’t mean financially wealthy. It means HAPPY!
Be focused. Get a mentor. Be patient. Save for retirement.
I am a mentor to others. I’d like to see the people that have asked for help along the way be successful – even more successful than me. That especially goes for my kids!
Prof Saurabh Sinha cannot but leave an impression on those who encounter him. As one of South Africa’s great electronic engineers he has obtained his B. Eng, M. Eng and Ph.D. degrees in Electronic Engineering from the University of Pretoria (UP) having achieved both his B. Eng and M. Eng with distinction. As a published […]
Rich Franklin is a host, actor, UFC Hall of Famer, and current Vice President of ONE Championship, Asia’s largest martial arts promotion. With the launch of his new podcast Quite Franklin, Franklin discusses a variety of topics related to his experiences and current events. Through deep discussions on stories, ideas and expertise of its guests, […]
Stuart Turner is hoping he’ll soon be able to see the more of the world from his bedroom. The quadriplegic computer expert is helping to develop technology that will open up new vistas for those unable to travel by projecting what he calls “the extensible self”. Flying a camera mounted drone using just his head […]
Desiree-Anne Martin Legacy Project believes in the inherent ability for anyone to change. Her mantra is that there is hope, always and she is a Change Facilitator and Inspirational Speaker. Desiree-Anne has her Postgraduate Diploma (with Honours) from UCT and is a Honorary staff member at WITS University where she is a consultant to the […]
Ommo is the Founder and CEO of iBez, a technology company that provides software development services and also owns a number of web-based applications. She is a qualified IT Practitioner, entrepreneur and public speaker with many years of experience gained from working for a string of well-known investment banks and software companies both in the […]
Alasdair Harris is a marine ecologist with an unhealthy obsession for corals and has spent the past decade developing conservation initiatives in the Indian Ocean. Alasdair is recipient of the IUCN World Conservation Union’s Young Conservationists Award, winner of the Conde Nast Environment Award, an Ashoka Fellow, and a passionate ambassador of Australia’s penguins. His […]
Asha De Vos | The Legacy Project has published several key research publications on Sri Lankan blue whales, which have led to this population being designated as a species in urgent need of conservation research by the International Whaling Commission (IWC). The IWC has since invited key Sri Lankan government personnel to participate in whale […]
Suzanne Frazer is the co-founder of the MACZAC Douglas Tom “Thumbs-Up” Award winning non-profit organization Beach Environmental Awareness Campaign Hawai’i also known as the B.E.A.C.H. The all-volunteer organization’s mission is to build awareness of marine debris and find solutions through environmental education, plastic reduction, litter prevention campaigns and beach clean-ups. In 2013, Suzanne together with […]
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