Shep Hyken Legacy Project is a customer experience expert and the Chief Amazement Officer of Shepard Presentations.
He is a New York Times and Wall Street Journal bestselling author and has been inducted into the National Speakers Association Hall of Fame for lifetime achievement in the speaking profession.
Shep works with companies and organizations who want to build loyal relationships with their customers and employees. His articles have been read in hundreds of publications, and he is the author of Moments of Magic®, The Loyal Customer, The Cult of the Customer, The Amazement Revolution, and Amaze Every Customer Every Time.
He is also the creator of The Customer Focus™ program, which helps clients develop a customer service culture and loyalty mindset. In 1983 Shep founded Shepard Presentations and since then has worked with hundreds of clients ranging from Fortune 100 size organizations to companies with less than 50 employees.
Some of his clients include American Airlines, AAA, Anheuser-Busch, AT&T, AETNA, Abbott Laboratories, American Express – and that’s just a few of the A’s!.
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At the beginning of my career, success was based on revenue.
Over the years I’ve changed from just financial goals to lifestyle goals. How much time off and how much fun I have is as important as how much money I make.
I have a passion for what I do. I didn’t apply for this job. I made it my life’s work. That’s the business answer.
On the personal side, I’m fueled by my wife and kids. I am so glad we could afford to take time to go on vacations, travel, etc. Makes it all worthwhile.
I’ve been lucky to marry a wonderful woman and I have three amazing kids. On the business side, I started this company in 1983 and have continued to grow it over the last 32 years.
That’s a lot of staying power for this industry. Being inducted into the National Speakers Association Hall of Fame was also an amazing honor.
Most people don’t realize that the difference between good and great is sometimes (usually) just a little more effort. It’s the extra hour you work.
Or, the extra few minutes you spend doing something that others won’t take the time for. It’s sometimes subtle, but the difference can be big.
I am a do-er. I believe the biggest difference between many people who aren’t successful and those that are is simple. Those that aren’t as successful spend too much time thinking and not doing.
Those that are successful think and then DO! They act on what they have learned and use their intuition to their advantage. That’s worked for me. People say I’m at the forefront of my business. It’s only because I act faster than most.
I’m very disciplined. I have a good work ethic and like to meet deadlines. It doesn’t bother me to work hard. I also try to work smart – getting more done in less time.
Honesty, open-mindedness, ethical, inclusive, considerate and happiness.
Reading give me a continued education. I continue to hone my writing skills. I seek help, attend workshops and seminars on business and personal success – and most important, I implement what I learn.
My personal mantra in life is to have fun and make the kids smile. I am a very happy person. I think that life is too short to not be happy. I want my kids to be happy (and good). Please note that happy doesn’t mean financially wealthy. It means HAPPY!
Be focused. Get a mentor. Be patient. Save for retirement.
I am a mentor to others. I’d like to see the people that have asked for help along the way be successful – even more successful than me. That especially goes for my kids!
Mike Ruiz is a world renowned celebrity and fashion photographer, director, television personality, former model, spokesperson, creative director, and actor working with an impressive list of clients including beauty and fashion brands like L’Oreal, Schick, Dark and Lovely and Garnier along with a host of A-list celebrities including Kim Kardashian, Betty White, Katy Perry, and […]
Everyone has a spirit for adventure yet few passionately pursue this professionally. Amongst many other extreme endeavours, Peter has rowed across the Atlantic, raced across the South Pole, negotiated blizzards all the while capturing the beauty of this planet and striving to harness significant action to protect our earth. Peter has also become globally known […]
Anthony Christov is an art director currently designing the look for films at award-winning Pixar Animation Studios. He most recently art directored WALL•E. He worked in a similar capacity for the successful Finding Nemo animated feature and was the set designer for Cars and The Incredibles. My Definition Of Success | I think success is having […]
Garth Walker is the founder of design studio, Mr Walker. His interests lie in developing and encouraging a design language “rooted in the African experience” and it is this that he is best known for. Since 1995 and some 24 issues later, Walker has published Africa’s only experimental graphics magazine, i-jusi. He has been widely […]
Stephen Koch is a professional speaker, climber, snowboarder and mountain guide. His list of alpine ascents and descents include some of the most notable firsts anywhere in the world, most of which have never been repeated. He is best known as the first and only person to snowboard on all Seven Summits, the highest peak […]
Warren Moss is a founder and CEO of Demographica, South Africa’s most progressive data driven direct marketing agency. Warren and his company Demographica, have been recognized by winning some major business awards including multiple Assegai and Bookmarks Awards as well as multiple awards from the African Access Business Awards. He was also presented with […]
Alfredo Barsuglia is an Austrian artist. His most recent project is the Social Pool which is an eleven-by-five-feet wide pool in the Southern California desert, open for anybody to use. Alfredo Barsuglia Definition Of Success | Basically I would say success is to be able to put your ideas into realization, but in general it’s […]
Ugwem Eneyo | The Legacy Project is Nigerian-American engineer, inventor and entrepreneur, currently serving as the co-founder and CEO of SHYFT Power Solutions (formerly known as Solstice Energy Solutions), a venture-backed, award-winning energy technology company. The company is a bi-product of her research as a former Stanford MS/PhD student in Civil & Environmental Engineering. Prior […]
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