Shep Hyken Legacy Project is a customer experience expert and the Chief Amazement Officer of Shepard Presentations.
He is a New York Times and Wall Street Journal bestselling author and has been inducted into the National Speakers Association Hall of Fame for lifetime achievement in the speaking profession.
Shep works with companies and organizations who want to build loyal relationships with their customers and employees. His articles have been read in hundreds of publications, and he is the author of Moments of Magic®, The Loyal Customer, The Cult of the Customer, The Amazement Revolution, and Amaze Every Customer Every Time.
He is also the creator of The Customer Focus™ program, which helps clients develop a customer service culture and loyalty mindset. In 1983 Shep founded Shepard Presentations and since then has worked with hundreds of clients ranging from Fortune 100 size organizations to companies with less than 50 employees.
Some of his clients include American Airlines, AAA, Anheuser-Busch, AT&T, AETNA, Abbott Laboratories, American Express – and that’s just a few of the A’s!.
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At the beginning of my career, success was based on revenue.
Over the years I’ve changed from just financial goals to lifestyle goals. How much time off and how much fun I have is as important as how much money I make.
I have a passion for what I do. I didn’t apply for this job. I made it my life’s work. That’s the business answer.
On the personal side, I’m fueled by my wife and kids. I am so glad we could afford to take time to go on vacations, travel, etc. Makes it all worthwhile.
I’ve been lucky to marry a wonderful woman and I have three amazing kids. On the business side, I started this company in 1983 and have continued to grow it over the last 32 years.
That’s a lot of staying power for this industry. Being inducted into the National Speakers Association Hall of Fame was also an amazing honor.
Most people don’t realize that the difference between good and great is sometimes (usually) just a little more effort. It’s the extra hour you work.
Or, the extra few minutes you spend doing something that others won’t take the time for. It’s sometimes subtle, but the difference can be big.
I am a do-er. I believe the biggest difference between many people who aren’t successful and those that are is simple. Those that aren’t as successful spend too much time thinking and not doing.
Those that are successful think and then DO! They act on what they have learned and use their intuition to their advantage. That’s worked for me. People say I’m at the forefront of my business. It’s only because I act faster than most.
I’m very disciplined. I have a good work ethic and like to meet deadlines. It doesn’t bother me to work hard. I also try to work smart – getting more done in less time.
Honesty, open-mindedness, ethical, inclusive, considerate and happiness.
Reading give me a continued education. I continue to hone my writing skills. I seek help, attend workshops and seminars on business and personal success – and most important, I implement what I learn.
My personal mantra in life is to have fun and make the kids smile. I am a very happy person. I think that life is too short to not be happy. I want my kids to be happy (and good). Please note that happy doesn’t mean financially wealthy. It means HAPPY!
Be focused. Get a mentor. Be patient. Save for retirement.
I am a mentor to others. I’d like to see the people that have asked for help along the way be successful – even more successful than me. That especially goes for my kids!
As host of National Geographic Channel’s Emmy-nominated series, Brain Games, Jason Silva Legacy Project will guide you through the twists and turns of your grey matter. Through a series of man-on-the-streets and experiments, Silva will be joined by top experts in the fields of cognitive science, neuroscience and psychology, who will give you the “why” […]
Alan is a Chartered Accountant by profession. He joined the group in April 2012 as CEO, prior to which he was the CEO of Nolands (Cape Town and South Africa), where he served his articles and subsequently became a partner in 1998. During this time he served on several boards gaining experience in varied industries […]
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Jane Maduegbuna is a trained lawyer who has a deep desire to encourage young women and help them succeed in life. Jane was a homemaker for 10-years and believes she is a poster child for “it’s never too later to walk your path and pursue your dreams”. Jane is an avid reader, wife, mother and […]
Ajen Sita is the CEO of Ernst & Young Africa. Ajen joined the firm in 1993 focusing on entrepreneurial growth companies. He became a partner in 1999 and was appointed head of the entrepreneurial services division in 2001. Sita is the E&Y’s South African head of audit and chairman of the South Africa’s Thuthuka Education […]
Vusi is a professional speaker and businessman. He is not only rated as Africa’s No 1 public speaker, but also of the worlds greatest. Vusi is known as ‘The Rockstar of Public Speaking and has spoken in 4 of the 7 continents and to over 350 000 people each year. He was described by Nelson […]
In 1984, at a time when South Africa was beginning to feel the consequences of international isolation and sanctions, and when the tourism and hospitality industries faced bankruptcy and failure, Protea Hotels was launched – without a cent of capital and with just four hotels. Under the leadership of Arthur Gillis, the Protea Hotels Group […]
Richard St John is a Success Analyst , Speaker , Author and marathon runner. He achieved success as a member of scientific staff at Nortel Networks R&D labs. He’s won design awards, did breakthrough consumer/user research, and masterminded creative production for many of Nortel’s largest product launches. He started The St. John Group, an innovative […]
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