Shep Hyken Legacy Project is a customer experience expert and the Chief Amazement Officer of Shepard Presentations.
He is a New York Times and Wall Street Journal bestselling author and has been inducted into the National Speakers Association Hall of Fame for lifetime achievement in the speaking profession.
Shep works with companies and organizations who want to build loyal relationships with their customers and employees. His articles have been read in hundreds of publications, and he is the author of Moments of Magic®, The Loyal Customer, The Cult of the Customer, The Amazement Revolution, and Amaze Every Customer Every Time.
He is also the creator of The Customer Focus™ program, which helps clients develop a customer service culture and loyalty mindset. In 1983 Shep founded Shepard Presentations and since then has worked with hundreds of clients ranging from Fortune 100 size organizations to companies with less than 50 employees.
Some of his clients include American Airlines, AAA, Anheuser-Busch, AT&T, AETNA, Abbott Laboratories, American Express – and that’s just a few of the A’s!.
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At the beginning of my career, success was based on revenue.
Over the years I’ve changed from just financial goals to lifestyle goals. How much time off and how much fun I have is as important as how much money I make.
I have a passion for what I do. I didn’t apply for this job. I made it my life’s work. That’s the business answer.
On the personal side, I’m fueled by my wife and kids. I am so glad we could afford to take time to go on vacations, travel, etc. Makes it all worthwhile.
I’ve been lucky to marry a wonderful woman and I have three amazing kids. On the business side, I started this company in 1983 and have continued to grow it over the last 32 years.
That’s a lot of staying power for this industry. Being inducted into the National Speakers Association Hall of Fame was also an amazing honor.
Most people don’t realize that the difference between good and great is sometimes (usually) just a little more effort. It’s the extra hour you work.
Or, the extra few minutes you spend doing something that others won’t take the time for. It’s sometimes subtle, but the difference can be big.
I am a do-er. I believe the biggest difference between many people who aren’t successful and those that are is simple. Those that aren’t as successful spend too much time thinking and not doing.
Those that are successful think and then DO! They act on what they have learned and use their intuition to their advantage. That’s worked for me. People say I’m at the forefront of my business. It’s only because I act faster than most.
I’m very disciplined. I have a good work ethic and like to meet deadlines. It doesn’t bother me to work hard. I also try to work smart – getting more done in less time.
Honesty, open-mindedness, ethical, inclusive, considerate and happiness.
Reading give me a continued education. I continue to hone my writing skills. I seek help, attend workshops and seminars on business and personal success – and most important, I implement what I learn.
My personal mantra in life is to have fun and make the kids smile. I am a very happy person. I think that life is too short to not be happy. I want my kids to be happy (and good). Please note that happy doesn’t mean financially wealthy. It means HAPPY!
Be focused. Get a mentor. Be patient. Save for retirement.
I am a mentor to others. I’d like to see the people that have asked for help along the way be successful – even more successful than me. That especially goes for my kids!
José Manuel Ramos-Horta GCL AC is the United Nations’ special Representative and Head of the United Nations Integrated Peacebuilding Office in Guinea-Bissau (UNIOGBIS). He was the President of East Timor from 2007 to 2012, the second since independence from Indonesia, and is a co-recipient of the 1996 Nobel Peace Prize. He began his career in […]
John Smit TLP was one of Rugby’s most successful players of all time. He was the captain of the South African Rugby team (with an astonishing 111 caps), leading the Springboks to World Cup glory in 2007 and was inducted into the IRB Hall of Fame in 2011. He is currently the CEO of Sharks […]
Bora Yoon Definition Of Success | Success means living a satisfied life, in which one can pursue the art of creation, cultivating self-knowledge, community and enlightenment both inwards and outwards. I Am Driven By | Transformation, purpose and progress, creating something that wasn’t there before. Defying people’s perceptions and ideas of what could or should be, and […]
Patrick is a social entrepreneur. Believing in the principle of ‘doing good is good business’ he has invested in and is part of a number of successful social enterprises in South Africa including The Indalo Project; Streetwires Artist Collective; Kwalapa Organic Wholefoods Centre; Billboard Information Services & African Manga. He talks & consults regularly on […]
Jhonathan Florez is a Colombian air athlete who has specialises in the disciplines of Skydiving, Base Jumping and wingsuit flying. In 2012 Jhonathan impressed the world when he broke 4 Guinness World Records, by making the longest jump in human history in both time and distance. Jhonathan passed away in Swtizerland in 2015 after he […]
“Hi Steve, I’m Gary te Roller. I’m a recovering addict and I now devote my life to help people to live holistically and to nourish their bodies, as a plant-based health coach, helping them to move toward their maximum potential, filled with purpose, health, drive, love and compassion. What’s your story?”. This was the ‘elevator […]
Ommo is the Founder and CEO of iBez, a technology company that provides software development services and also owns a number of web-based applications. She is a qualified IT Practitioner, entrepreneur and public speaker with many years of experience gained from working for a string of well-known investment banks and software companies both in the […]
Over the years, Felicia Mabuza-Suttle has applied her effervescent personality for the benefit of many. As a talk show host in South Africa’s The Felicia Show (1995 – 2004) and more recently, on The Africa Channel in the US on Conversations with Felicia, Felicia focuses on interviewing (mainly) South Africans to build the democracy in […]
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