Shep Hyken Legacy Project is a customer experience expert and the Chief Amazement Officer of Shepard Presentations.
He is a New York Times and Wall Street Journal bestselling author and has been inducted into the National Speakers Association Hall of Fame for lifetime achievement in the speaking profession.
Shep works with companies and organizations who want to build loyal relationships with their customers and employees. His articles have been read in hundreds of publications, and he is the author of Moments of Magic®, The Loyal Customer, The Cult of the Customer, The Amazement Revolution, and Amaze Every Customer Every Time.
He is also the creator of The Customer Focus™ program, which helps clients develop a customer service culture and loyalty mindset. In 1983 Shep founded Shepard Presentations and since then has worked with hundreds of clients ranging from Fortune 100 size organizations to companies with less than 50 employees.
Some of his clients include American Airlines, AAA, Anheuser-Busch, AT&T, AETNA, Abbott Laboratories, American Express – and that’s just a few of the A’s!.
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At the beginning of my career, success was based on revenue.
Over the years I’ve changed from just financial goals to lifestyle goals. How much time off and how much fun I have is as important as how much money I make.
I have a passion for what I do. I didn’t apply for this job. I made it my life’s work. That’s the business answer.
On the personal side, I’m fueled by my wife and kids. I am so glad we could afford to take time to go on vacations, travel, etc. Makes it all worthwhile.
I’ve been lucky to marry a wonderful woman and I have three amazing kids. On the business side, I started this company in 1983 and have continued to grow it over the last 32 years.
That’s a lot of staying power for this industry. Being inducted into the National Speakers Association Hall of Fame was also an amazing honor.
Most people don’t realize that the difference between good and great is sometimes (usually) just a little more effort. It’s the extra hour you work.
Or, the extra few minutes you spend doing something that others won’t take the time for. It’s sometimes subtle, but the difference can be big.
I am a do-er. I believe the biggest difference between many people who aren’t successful and those that are is simple. Those that aren’t as successful spend too much time thinking and not doing.
Those that are successful think and then DO! They act on what they have learned and use their intuition to their advantage. That’s worked for me. People say I’m at the forefront of my business. It’s only because I act faster than most.
I’m very disciplined. I have a good work ethic and like to meet deadlines. It doesn’t bother me to work hard. I also try to work smart – getting more done in less time.
Honesty, open-mindedness, ethical, inclusive, considerate and happiness.
Reading give me a continued education. I continue to hone my writing skills. I seek help, attend workshops and seminars on business and personal success – and most important, I implement what I learn.
My personal mantra in life is to have fun and make the kids smile. I am a very happy person. I think that life is too short to not be happy. I want my kids to be happy (and good). Please note that happy doesn’t mean financially wealthy. It means HAPPY!
Be focused. Get a mentor. Be patient. Save for retirement.
I am a mentor to others. I’d like to see the people that have asked for help along the way be successful – even more successful than me. That especially goes for my kids!
Garth Walker is the founder of design studio, Mr Walker. His interests lie in developing and encouraging a design language “rooted in the African experience” and it is this that he is best known for. Since 1995 and some 24 issues later, Walker has published Africa’s only experimental graphics magazine, i-jusi. He has been widely […]
Emily Bell is the first girl to kayak the length of Britain as the crew captain on Sean Conway’s record-breaking swim. Stand-up paddle boarded 1001 miles down the Missouri River as the writer on Dave Cornthwaite’s big swim. Back in London, she is Deputy Editor of new adventure magazine, Avaunt. With many other adventures up […]
For the past two decades Dr. Robert Muggah TLP has tracked gun smugglers in the Horn of Africa and the Middle East, counted cadavers in Colombia and Haiti, and studied warlords from Congo to Papua New Guinea. Dr. Robert Muggah TLP (Legacy Project) To better understand these issues – including ways to disrupt them – […]
“Let me help you create an unforgettable experience at your conference.” As an experienced keynote speaker, Vinh Giang TLP knows that what transpires on stage is not about him. It’s 100% about the audience. It’s about the life-changing lessons he’s been so fortunate to learn along the way and sharing them in a manner that […]
Zainab Salbi | The Legacy Project is an Iraqi-American humanitarian, entrepreneur, author, and media commentator who has dedicated herself to women’s rights and freedom. At the age of 23, she founded Women for Women International—a grassroots humanitarian and development organization dedicated to serving women survivors of war. Under her leadership (1993-2011), Women for Women International […]
Conrad Koch is one of South Africa’s most in demand comedy talents. He combines hilarious comedy with world-class puppetry, and has done so for over fifteen years to local and international acclaim. Conrad was the winner of the 2010 Entertainer of the Year award, and of a 2012 Standard Bank Ovation Award from the National […]
Asha De Vos | The Legacy Project has published several key research publications on Sri Lankan blue whales, which have led to this population being designated as a species in urgent need of conservation research by the International Whaling Commission (IWC). The IWC has since invited key Sri Lankan government personnel to participate in whale […]
Our dream when we started CA Connect was to be the first private SAICA[1]-accredited CTA[2] in South Africa that offered contact education to students who were not able to study on a full-time basis. We wanted to run a programme that was founded on inclusion, support and genuine care taking a fresh look at education, […]
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