Shep Hyken Legacy Project is a customer experience expert and the Chief Amazement Officer of Shepard Presentations.
He is a New York Times and Wall Street Journal bestselling author and has been inducted into the National Speakers Association Hall of Fame for lifetime achievement in the speaking profession.
Shep works with companies and organizations who want to build loyal relationships with their customers and employees. His articles have been read in hundreds of publications, and he is the author of Moments of Magic®, The Loyal Customer, The Cult of the Customer, The Amazement Revolution, and Amaze Every Customer Every Time.
He is also the creator of The Customer Focus™ program, which helps clients develop a customer service culture and loyalty mindset. In 1983 Shep founded Shepard Presentations and since then has worked with hundreds of clients ranging from Fortune 100 size organizations to companies with less than 50 employees.
Some of his clients include American Airlines, AAA, Anheuser-Busch, AT&T, AETNA, Abbott Laboratories, American Express – and that’s just a few of the A’s!.
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At the beginning of my career, success was based on revenue.
Over the years I’ve changed from just financial goals to lifestyle goals. How much time off and how much fun I have is as important as how much money I make.
I have a passion for what I do. I didn’t apply for this job. I made it my life’s work. That’s the business answer.
On the personal side, I’m fueled by my wife and kids. I am so glad we could afford to take time to go on vacations, travel, etc. Makes it all worthwhile.
I’ve been lucky to marry a wonderful woman and I have three amazing kids. On the business side, I started this company in 1983 and have continued to grow it over the last 32 years.
That’s a lot of staying power for this industry. Being inducted into the National Speakers Association Hall of Fame was also an amazing honor.
Most people don’t realize that the difference between good and great is sometimes (usually) just a little more effort. It’s the extra hour you work.
Or, the extra few minutes you spend doing something that others won’t take the time for. It’s sometimes subtle, but the difference can be big.
I am a do-er. I believe the biggest difference between many people who aren’t successful and those that are is simple. Those that aren’t as successful spend too much time thinking and not doing.
Those that are successful think and then DO! They act on what they have learned and use their intuition to their advantage. That’s worked for me. People say I’m at the forefront of my business. It’s only because I act faster than most.
I’m very disciplined. I have a good work ethic and like to meet deadlines. It doesn’t bother me to work hard. I also try to work smart – getting more done in less time.
Honesty, open-mindedness, ethical, inclusive, considerate and happiness.
Reading give me a continued education. I continue to hone my writing skills. I seek help, attend workshops and seminars on business and personal success – and most important, I implement what I learn.
My personal mantra in life is to have fun and make the kids smile. I am a very happy person. I think that life is too short to not be happy. I want my kids to be happy (and good). Please note that happy doesn’t mean financially wealthy. It means HAPPY!
Be focused. Get a mentor. Be patient. Save for retirement.
I am a mentor to others. I’d like to see the people that have asked for help along the way be successful – even more successful than me. That especially goes for my kids!
Jonathan “sprinkles” elements of wisdom and humor to create a learning environment that is light-hearted yet purpose-filled. In his talks, Jonathan provides the “wow” that audience members want and the substance that meeting planners value. Jonathan’s techniques and teaching style come from experience. Having faced many of the same personal, financial, and organizational challenges his […]
Nicky Abdinor Legacy Project is an Inspirational Keynote Speaker and registered Clinical Psychologist. She is available for consultations at her private practice in Milnerton, Cape Town. Nicky travels nationally and internationally for keynote speaking events. Nicky Abdinor Legacy Project She is always commended on being a “credible” agent of change whether you are connecting with […]
Garth Walker is the founder of design studio, Mr Walker. His interests lie in developing and encouraging a design language “rooted in the African experience” and it is this that he is best known for. Since 1995 and some 24 issues later, Walker has published Africa’s only experimental graphics magazine, i-jusi. He has been widely […]
Mr. Sam Pitroda is an internationally respected telecom inventor, entrepreneur, development thinker, and policy maker who has spent 49 years in information and communications technology (ICT) and related global and national developments. Credited with having laid the foundation for India’s telecommunications and technology revolution of the 1980s, Mr. Pitroda has been a leading campaigner to […]
Bethlehem Tilahun Alemu is the Founder and CEO of iconic footwear brand soleRebels, the planets fastest growing footwear brand from Africa, and the founder & creator of Republic of Leather a super cool new company that is changing the way people around the world buy & love luxury leather goods. From the humblest of beginnings, […]
Ian Gabriel is a South African film and commercials director based in Cape Town, South Africa. He directed the film Forgiveness starring Arnold Vosloo, which treats the theme of forgiveness in post-apartheid South Africa. His 2013 film Four Corners was selected as the South African entry for Best Foreign Language Film at the 86th Academy […]
Nicholas Rawhani first felt the urge to photograph everything around him on a family trip to India. Today, he shares the things that shock his senses on his photo blog, iamnixpix , which is a vehicle he uses to capture the beauty that surrounds him and communicate those indescribable emotions that he feels on a […]
Runa Khan is the founder and Executive Director of Friendship, a value-based organization in Bangladesh. Additionally, she is a Founder and Chairman of Friendship International based out of Luxembourg. Although currently her work is firmly rooted in the development sector, her interests and experiences are varied, resulting in an organization which approaches development innovatively for […]
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