Shep Hyken Legacy Project is a customer experience expert and the Chief Amazement Officer of Shepard Presentations.
He is a New York Times and Wall Street Journal bestselling author and has been inducted into the National Speakers Association Hall of Fame for lifetime achievement in the speaking profession.
Shep works with companies and organizations who want to build loyal relationships with their customers and employees. His articles have been read in hundreds of publications, and he is the author of Moments of Magic®, The Loyal Customer, The Cult of the Customer, The Amazement Revolution, and Amaze Every Customer Every Time.
He is also the creator of The Customer Focus™ program, which helps clients develop a customer service culture and loyalty mindset. In 1983 Shep founded Shepard Presentations and since then has worked with hundreds of clients ranging from Fortune 100 size organizations to companies with less than 50 employees.
Some of his clients include American Airlines, AAA, Anheuser-Busch, AT&T, AETNA, Abbott Laboratories, American Express – and that’s just a few of the A’s!.
Contact Us at WeSpeak Global and follow us on Twitter
At the beginning of my career, success was based on revenue.
Over the years I’ve changed from just financial goals to lifestyle goals. How much time off and how much fun I have is as important as how much money I make.
I have a passion for what I do. I didn’t apply for this job. I made it my life’s work. That’s the business answer.
On the personal side, I’m fueled by my wife and kids. I am so glad we could afford to take time to go on vacations, travel, etc. Makes it all worthwhile.
I’ve been lucky to marry a wonderful woman and I have three amazing kids. On the business side, I started this company in 1983 and have continued to grow it over the last 32 years.
That’s a lot of staying power for this industry. Being inducted into the National Speakers Association Hall of Fame was also an amazing honor.
Most people don’t realize that the difference between good and great is sometimes (usually) just a little more effort. It’s the extra hour you work.
Or, the extra few minutes you spend doing something that others won’t take the time for. It’s sometimes subtle, but the difference can be big.
I am a do-er. I believe the biggest difference between many people who aren’t successful and those that are is simple. Those that aren’t as successful spend too much time thinking and not doing.
Those that are successful think and then DO! They act on what they have learned and use their intuition to their advantage. That’s worked for me. People say I’m at the forefront of my business. It’s only because I act faster than most.
I’m very disciplined. I have a good work ethic and like to meet deadlines. It doesn’t bother me to work hard. I also try to work smart – getting more done in less time.
Honesty, open-mindedness, ethical, inclusive, considerate and happiness.
Reading give me a continued education. I continue to hone my writing skills. I seek help, attend workshops and seminars on business and personal success – and most important, I implement what I learn.
My personal mantra in life is to have fun and make the kids smile. I am a very happy person. I think that life is too short to not be happy. I want my kids to be happy (and good). Please note that happy doesn’t mean financially wealthy. It means HAPPY!
Be focused. Get a mentor. Be patient. Save for retirement.
I am a mentor to others. I’d like to see the people that have asked for help along the way be successful – even more successful than me. That especially goes for my kids!
Ryan “Hedgie” Sandes is a South African trail runner, who In 2010 he became the first competitor to have won all four of the 4 Desserts races, each a 7-day, 250-kilometer self-supported footrace. Being rated as one of the greatest endurance athletes of all time, his most recent victory came in the 2014 North Face […]
People: Profit: Planet: The purpose-driven ‘holy grail’ of sustainable enterprise moving forward and the beacon to which Saloni Doshi, social entrepreneur now goes about daily life as owner of EcoEnclose, based in Colorado, USA. Saloni and her team at EcoEnclose help thousands of small and medium sized businesses around the world ship their products in […]
Adrian Gore is the founder and Chief Executive Officer of the Discovery Group. He launched Discovery in 1992, with a simple and core purpose of making people healthier and enhancing and protecting their lives. Discovery has since evolved into a diversified and multinational financial services group. Discovery is widely acknowledged as a global thought leader […]
Adam Garone is the CEO & co-founder of the Movember Foundation, who are literally changing the face of men’s health, raising funding and getting involved in prostate cancer research. They have raised over R4.5billion and funded 700 men’s health projects with over 4million people involved. The Essence of Movember | The idea for Movember started over a […]
Linda Olagunju is the Managing Director at DLO Energy Resources & Founder of the Renewable Energy Forum South Africa. She holds an LLB from the University of Cape Town and an LLM in International Commercial Law with a specialisation in Oil and Gas Law from the University of Aberdeen. Linda was part of the team […]
Lee Colan Legacy Project, Ph.D., co-founded The L Group, Inc. in 1999. Lee’s passion for serving leaders enables him to deliver cut-through-the-clutter tools that elevate leaders and their teams. He was nominated for the 2013 Thinkers50 Award for best management thinker globally. Lee possesses an in-depth understanding of business, people and organizations. He blends this […]
Riaan Cruywagen started reading the Afrikaans news on SABC in 1975 and is regarded as one of South Africa’s iconic voices, guiding many through the turbulent 80’s and 90’s. He considers himself a truly proud South African and his legacy lives on as one of the best news anchor’s of modern times. The Legacy Project […]
Stephen Greene is the CEO of the international pro-social media company Rockcorps. As head of RockCorps, he has overseen the production of over 40 volunteer-exclusive concerts worldwide, featuring music artists such as Lady Gaga, Diddy and Rihanna. In 2012 the British Prime Minister, David Cameron, appointed Greene as Executive Chairman of the independent management body […]
These remain the property of its owner and are not affiliated with or endorsed by WeSpeak Global.
Our Mission
© All rights reserved 2025. Created using VOXEL THEME
