Course Details
What Is Happening on the The Customer Focus and inside of your organization Is Felt on the Outside by Your Customers.
The importance of a corporate culture that fulfills and excites its employees cannot be underestimated.
Some of the best organizations know one of the keys is incorporating a strong customer service philosophy embraced by every single person.
See how Shepard VT builds the optimal customer service culture in your organization.
View the course outlines to see which one is right for your organization or experience a short sample of the corporate training program.
Contact Us at WeSpeak Global and follow us on Twitter
Shep has worked with the world’s best brands to help them build a culture centered around the customer. His presentations consistently get rave reviews for being engaging and informative.
The National Speakers Association inducted Shep into it’s Hall of Fame for lifetime achievement in the professional speaking industry.
A Global Authority on Customer Service & Customer Experience
Shep Hyken has been at the forefront of the CS/CX Revolution for decades. His experience runs the gamut from helping notable companies like Disney and FedEx to improve their already outstanding customer service, to helping small and mid-sized organizations transform poor customer experience into a highlight of the organization.
Learning Points
The Customer Focus™
Implement Shep’s trademark business philosophy to create and sustain a corporate culture that values relationship-building with both external and internal customers.
Amaze Every Customer Every Time
From Shep’s best-selling book, Amaze Every Customer Every Time, apply 52 weekly best practices tools for an entire year of customer service coaching that will consistently deliver amazing “Moments of Magic®.”
5 Ways to Create an Amazing Customer Experience
In this short, 20-minute course, Shep explains five simple ways you can start creating the customer service culture you desire.
6 Steps to Creating a Customer-Focused Culture
In this short, 50-minute course designed for leadership, Shep lays out six definitive steps you can take as a leader in your organization to create the customer service culture you envision.
Managing Angry Customers and Handling Customer Complaints
Shep provides various tips and tactics to help diffuse challenging situations with customers in this one-hour course.
Be Amazing Or Go Home
Based on my bestselling book of the same name, learn how to be Amazing through the Seven Amazement Habits, containing over 25 tips and pointers. Each of these are easy to implement right away, helping you achieve Amazement in both your professional and personal life.
Instructor Speaking Profiles
Shep Hyken is an Award-winning Keynote Speaker and World-Renowned Keynote Speaker in Customer Service & Customer Experience. Shep has worked with the world’s best brands to help them build a culture centered around the customer. His presentations consistently get rave reviews for being engaging and informative. The National Speakers Association inducted Shep into it’s Hall […]
Other Courses
30 Days to Better Habits is a free 30-day email course by James Clear, author of the New York Times bestseller Atomic Habits. Subscribers receive one short email every three days for a month. This email course will set you on the path toward a new lifestyle filled with good habits. Knowing how to change your habits means […]
Growing to build your brand on Social Media Growth can be challenging. I know you’re tired of perfecting every post, finding the perfect hashtags, and wondering if anyone is paying attention to your content. Luckily, I have a solution for you. Do you feel a calling to share your story with the world? Do you […]
All The Sales Tools You Need To Enable You To be Home Working. Discover the H-O-M-E Success Formula and how to work from home effectively so you can keep selling, connecting, prospecting and Hitting Targets. Home Working The course has 123 videos, 8 EBooks, LinkedIn Templates and Scripts and Headline Creating Software. You can’t sell a Porsche […]
This is a program for anyone looking to expand their reach, grow their network and build an alliance of connections globally. Through the Mastering Authentic Networking program, you gain a remarkable framework anyone can use to nurture a personal network of authentic and transformational relationships. Even if you’ve never considered yourself a “people” person. And […]
Peer Coaching for Leaders as remote and hybrid workers express concerns about feeling disconnected and business challenges become more complex, peer-to-peer coaching has emerged as an exceptional solution to bolster the employee experience. Providing added support, boosting engagement, and enabling skills development are critical to the success of your business, especially during challenging times. In […]
30X: Build Passive Income | Leverage Investing | Learn the Right Steps to Building Wealth. Everyone dreams of being wealthy, but so few people actually take the steps required to achieve a life of wealth and fortune. 30X Wealth | Build Passive Income The crazy thing is – getting rich is a lot simpler than […]
The only pitch it perfect program that teaches you how to move from side hustle defeat to paid brand collabs—in less than one week. Build a brand, attract raving followers, land national media, and get paid to work with brands you love! Pitch it Perfect The only proven program for content creators and brand founders who want […]
As globalization and technology rapidly creates new market segments against a backdrop of increased conversations on social issues, how you’re selling, when you’re selling, and who you’re selling to have all shifted dramatically. No matter what industry you’re in, if you want to find success, you need to adjust your sales strategy accordingly. In this […]
The profiles and artwork embedded on these pages are from various speakers and talent.
WeSpeak Global provides costs that are accurate at time of publishing.
These remain the property of its owner and not affiliated with or endorsed by WeSpeak Global.
Course Fees listed on this website are intended to serve as a guideline only.
Our Mission
© All rights reserved 2024. Created using VOXEL THEME
1902 Wright Place, Carlsbad, CA, 92008
